iPad Wi-Fi issue investigated by Apple, faulty tablets being replaced

iPad Wi-Fi issue investigated by Apple, faulty tablets being replaced
Having Wi-Fi problems with your new iPad? You're not alone. In fact, it has been over two weeks since we told you about the issue, and tons of user complaints have already piled up at the Apple Support Communities.

Thankfully, judging by this leaked spy shot of an internal AppleCare document, Apple is already taking care of the iPad Wi-Fi problem. Here is exactly what is said in the document: "In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi." 

Also, the most frequently described symptoms are being outlined, namely intermittent connectivity, slow Wi-Fi speeds, and failure to "see" any Wi-Fi networks. 

This means that the Wi-Fi glitch is likely related to the hardware of the new iPad, so a software update won't fix it. That said, any one of you who has a faulty Wi-Fi-only iPad should be able to have it replaced at an Apple store without much trouble. Presumably, no 4G iPad models are affected, or at least Apple does not indicate in any way that they are.

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iPad 3
  • Display 9.7" 2048 x 1536 pixels
  • Camera 5 MP / 0.3 MP VGA front
  • Processor Apple A5X, Dual-core, 1000 MHz
  • Storage 64 GB
  • Battery 11560 mAh

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17 Comments

1. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Repairing the New iPad sucks, almost everything keeps on hot glue or something like that... So good luck repairing, LOL! You can watch or download video from here and you will see:http://goo.gl/Ojfmx

2. andro.

Posts: 1999; Member since: Sep 16, 2011

Hmmmmm.......Apple probably states this fault doesnt exist despite this evidence much like all the other ipad faults.

10. Lift_Off

Posts: 152; Member since: Apr 04, 2012

Half of this article just talked about how they are replacing them...

11. taco50

Posts: 5506; Member since: Oct 08, 2009

Where we're you on the nexus article with no signal? All devices have faults.

14. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Nexus problem is software and that's mean it is easy to fix, iPad problem is hardware whic is not so easy to fix...

3. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

Apple is replacing faulty tablets.... I thought Apple doesn't have anything wrong with their new iPad? Ok so which one is it Apple? Does the new iPad have problems yes or no?

6. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Apple products doesn't have any problems and if there is some, then it is uesr fault because Apple doesn't make any mistakes! And perhaps it is part of disclaimer! So... P.S. For those who didn't get it, that was just a sarcasm with pinch of irony. Or maybe not, hmmm...??? :)

7. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

Touché, my good man touché! lol +1!

12. taco50

Posts: 5506; Member since: Oct 08, 2009

Did you read the nexus article with no signal? Get a life and quit following Apple like a lost puppy.

13. ivanko34

Posts: 617; Member since: Sep 04, 2011

mister thumb down !

15. PhoneArenaUser

Posts: 5498; Member since: Aug 05, 2011

Yes, I have read. Nexus problem is software and that's mean it is easy to fix, iPad problem is hardware whic is not so easy to fix...

4. jibraihimi

Posts: 815; Member since: Nov 29, 2011

Omg I cudnt believe it, apple replacing faulty new ipad......... I was hoping that they will release a press statement saying 'you are using faulty wifi router' or 'you are connecting it wrong'......... :)

5. kshell1

Posts: 1143; Member since: Oct 05, 2011

apple being nice :O holy crap this isn't good. did hell freeze over or something

8. ivanko34

Posts: 617; Member since: Sep 04, 2011

100 000 000 new ipad to replace

9. EclipseGSX

Posts: 1777; Member since: Oct 18, 2011

shocker! There is no problem yet they offer to fix hmmm

16. nexumus

Posts: 19; Member since: Apr 09, 2012

There is a certain room in my house with a lot of metal in it. My kindle fire and my htc inspire phone get no Wi-Fi in that room but my new iPad does go figure. Not everyone is having problems.

17. StevenBrojasov

Posts: 1; Member since: May 07, 2012

I had the same problem too. I was looking for a solution, I think that the problem is on software, and I followed the correct steps (from a blog) to fix it. But anything worked for me, my iPad had wifi issues yet. So I conclude that the problem is on hardware. I searched for accessories to fix iPad wifi issues, I found Pong Research, they say that them cases can fix it. Well however I bought a case and now my iPad works perfect, no more wifi issues.

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