Verizon and T-Mobile join the fray, allow customers to exchange their Galaxy Note 7 replacements
Things are going from really bad to catastrophic for world's biggest smartphones maker, Samsung. The company has just been hit with another investigation by the CPSC, but what's worse is the fact that the object of the investigation is a supposedly safe Galaxy Note 7 units.
The phone caught fire on a plane a few days ago, which is almost unbelievable considering the fact that the IMEI with which it was tagged proves that it's a replacement Galaxy Note 7 phone, one that should pack a battery manufactured by a company other than Samsung SDI.
Although Samsung stated that it will start its own investigation the moment the damaged Galaxy Note 7 unit arrives in its labs, many carriers have already started to allow customers to exchange their phablets with another models.
We reported earlier today that AT&T and Sprint have already confirmed that any customer who owns a Samsung Galaxy Note 7 is more than welcome to swap it for another Samsung smartphone or one from another brand. It doesn't even matter it the phone it was already exchanged for a new, safe replacement.
Now, Verizon and T-Mobile announced they are joining the other two major carriers in the United States to allow consumer to switch their Galaxy Note 7 phones with other devices. Obviously, those who want can also ask for a refund.
This quite a blow for Samsung, as the South Korean company has just kicked off sales of Galaxy Note 7 in its home turf. Although we feel very sorry for Samsung and its latest flagship, it looks like we might witness a second Galaxy Note 7 recall. Let's just wait for Samsung's investigation to conclude though.
source: The Verge
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco