Verizon and T-Mobile join the fray, allow customers to exchange their Galaxy Note 7 replacements
posted by Cosmin V. / Oct 08, 2016, 4:06 AM
Things are going from really bad to catastrophic for world's biggest smartphones maker, Samsung. The company has just been hit with another investigation by the CPSC, but what's worse is the fact that the object of the investigation is a supposedly safe Galaxy Note 7 units.
The phone caught fire on a plane a few days ago, which is almost unbelievable considering the fact that the IMEI with which it was tagged proves that it's a replacement Galaxy Note 7 phone, one that should pack a battery manufactured by a company other than Samsung SDI.
Although Samsung stated that it will start its own investigation the moment the damaged Galaxy Note 7 unit arrives in its labs, many carriers have already started to allow customers to exchange their phablets with another models.
We reported earlier today that AT&T and Sprint have already confirmed that any customer who owns a Samsung Galaxy Note 7 is more than welcome to swap it for another Samsung smartphone or one from another brand. It doesn't even matter it the phone it was already exchanged for a new, safe replacement.
Now, Verizon and T-Mobile announced they are joining the other two major carriers in the United States to allow consumer to switch their Galaxy Note 7 phones with other devices. Obviously, those who want can also ask for a refund.
This quite a blow for Samsung, as the South Korean company has just kicked off sales of Galaxy Note 7 in its home turf. Although we feel very sorry for Samsung and its latest flagship, it looks like we might witness a second Galaxy Note 7 recall. Let's just wait for Samsung's investigation to conclude though.
source: The Verge
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
Posts: 587; Member since: Sep 11, 2016
Good the LG V20 is phone of the year behind the iPhone 7 Plus.
posted on Oct 08, 2016, 4:14 AM 6
More like Pixel is the phone of the year behind the iPhone 7 plus.
posted on Oct 08, 2016, 5:29 AM 1
Posts: 437; Member since: Dec 10, 2014
Iphone 7, 7 plus LG V20 Google pixel, pixel XL Htc 10 Samsung Galaxy s7, s7 edge One plus 3 Thats the best phones u can buy this year.
posted on Oct 08, 2016, 6:29 AM 1
Good job Verizon and T-Mobile. People are sacred of Samsung phone. I read an article on technobuffalo written by their own editor about how scared he is with his note 7. All there is left is to force samsung to stop producing note 7. Give people compensation who bought this phone who are forced to go through this hassle. #Note7isdead #Samsung,mobile's,reputation,is,significantly,damaged #Samsung,galaxy,note7's,design,is,fundamentaly,flawed. #Samsung,rushed,to,release,their,phone,without,proper,safety,test. #Samsung,is,a,greedy,company,which,only,cares,about,money,not,public,safety.
posted on Oct 08, 2016, 5:40 AM 5
I totally agree kumar 123 samsung doesn't care about the safety of their users they only believe in quantity rather in quality
posted on Oct 08, 2016, 6:43 AM 2
Don't you mean that the Lg v20 and pixel are above the iphone 7 plus? Instead of jumping to retarded conclusions wait until the investigation is confirmed. I swear some of y'all are so dar Apple's ass you don't know how to fact check some of the stories and pay attention to key words like apparently, alleged and "safe." Samsung thought about public safety with the first recall. I'm keeping my note 7, the note series is the best line up Samsung offers. Maybe this site should be called iPhonearena.
posted on Oct 08, 2016, 6:43 AM 6
Posts: 2478; Member since: May 06, 2009
While I am no where near a Grammar Nazi, I can't believe no one pointed out the like 10 improper English flaws in this story. It's almost like no one proof read it at all before hitting submit. C'mon professionalism please.
posted on Oct 08, 2016, 7:39 AM 2
Posts: 193; Member since: Feb 11, 2012
I think this is a wake up call for all phone manufacturers, quality is first, then quanity....if you dont produce a quality product sooner or later it will bite you in the ass and the results can be devastating!
posted on Oct 08, 2016, 7:54 AM 0
Posts: 30966; Member since: Feb 05, 2011
Mine stays put, it's far ahead of the rest of these phones. Note 7 S7 Edge V20 isn't out yet Then the solid, but boring iPhone 7/Plus Everybody giving opinions, so I gave have mine. I also have has zero issues with either of my Notes, nor has my wife with either of hers. I'm good, this phone is friggin awesome.
posted on Oct 08, 2016, 10:04 AM 2
Posts: 1225; Member since: May 03, 2012
Samsung is done. What possibly can the Note 8 bring. chime in darkj. you are itching for 22000 post.
posted on Oct 08, 2016, 10:44 AM 2
Posts: 30966; Member since: Feb 05, 2011
It'll bring far more than the iPhone 8, and Apple sill will continue copying Google and Samsung. Everything I like most about my air 2 came from Samsung. Split view, picture in picture and slide over. Troll all you want, cause it's really all you've ever done, but I'm spitting facts. What's great about iOS has been copied from Google and Samsung. I'm a consumer, not a fanboy, and I'm gonna keep it real. Apple has lost me as a new product buyer, save for the iPad, and I won't be back till they make me want to come back. Samsung delivers what I now need, so they get my dollars. Waiting on the Gear S3, for my Note 7. Note 8 on launch day. Chimed...
posted on Oct 08, 2016, 10:52 AM 0
Posts: 1214; Member since: Nov 10, 2014
So one replacement is faulty and everyone is saying doom the Note7? My note 7 isnt going anywhere
posted on Oct 08, 2016, 10:51 AM 0
Posts: 17311; Member since: Jun 17, 2009
Everyone who hates Samsung and desperately wants them to fail is. They'll be just as disappointed as Trump supporters in November 9th (and have as many conspiracy theories).
posted on Oct 08, 2016, 11:19 AM 0
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