Verizon and T-Mobile join the fray, allow customers to exchange their Galaxy Note 7 replacements


Things are going from really bad to catastrophic for world's biggest smartphones maker, Samsung. The company has just been hit with another investigation by the CPSC, but what's worse is the fact that the object of the investigation is a supposedly safe Galaxy Note 7 units.

The phone caught fire on a plane a few days ago, which is almost unbelievable considering the fact that the IMEI with which it was tagged proves that it's a replacement Galaxy Note 7 phone, one that should pack a battery manufactured by a company other than Samsung SDI.

Although Samsung stated that it will start its own investigation the moment the damaged Galaxy Note 7 unit arrives in its labs, many carriers have already started to allow customers to exchange their phablets with another models.

We reported earlier today that AT&T and Sprint have already confirmed that any customer who owns a Samsung Galaxy Note 7 is more than welcome to swap it for another Samsung smartphone or one from another brand. It doesn't even matter it the phone it was already exchanged for a new, safe replacement.

Now, Verizon and T-Mobile announced they are joining the other two major carriers in the United States to allow consumer to switch their Galaxy Note 7 phones with other devices. Obviously, those who want can also ask for a refund.

This quite a blow for Samsung, as the South Korean company has just kicked off sales of Galaxy Note 7 in its home turf. Although we feel very sorry for Samsung and its latest flagship, it looks like we might witness a second Galaxy Note 7 recall. Let's just wait for Samsung's investigation to conclude though.

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41 Comments

1. Foxgabanna

Posts: 587; Member since: Sep 11, 2016

Good the LG V20 is phone of the year behind the iPhone 7 Plus.

2. Kumar123 unregistered

More like Pixel is the phone of the year behind the iPhone 7 plus.

16. Bm888

Posts: 517; Member since: Jul 06, 2015

The last good Note was 4..since Samsung wanting to go the *Apple way has trolled it.... more than it, wanted to troll Apple.. RIP Note 7.... till Note 8 is born...

5. thegeneral7010

Posts: 437; Member since: Dec 10, 2014

Iphone 7, 7 plus LG V20 Google pixel, pixel XL Htc 10 Samsung Galaxy s7, s7 edge One plus 3 Thats the best phones u can buy this year.

7. truthwins unregistered

For me the list goes this way One Plus 3 Iphone 7 / 7plus LG V20 HTC 10 xperia XZ LG G5 Axon 7 unfortunately samsung s7 and s7 edge is manufactured by samsung too so it is not safe either from that explosion fiasco.

6. truthwins unregistered

SAMSUNG NO SALE 7

15. Nine1Sickness

Posts: 896; Member since: Jan 30, 2011

Samsung Blowout Sale

13. Doakie

Posts: 2478; Member since: May 06, 2009

Hmm. Funny because the iPhone 7 would be behind the S7 Edge, Pixel XL, and V20. Hmm.

62. SupermanayrB

Posts: 1188; Member since: Mar 20, 2012

LMAO!

3. Kumar123 unregistered

Good job Verizon and T-Mobile. People are sacred of Samsung phone. I read an article on technobuffalo written by their own editor about how scared he is with his note 7. All there is left is to force samsung to stop producing note 7. Give people compensation who bought this phone who are forced to go through this hassle. #Note7isdead #Samsung,mobile's,reputation,is,significantly,dama​ged #Samsung,galaxy,note7's,design,is,fundamentaly,fla​wed. #Samsung,rushed,to,release,their,phone,without,pro​per,safety,test. #Samsung,is,a,greedy,company,which,only,cares,abou​t,money,not,public,safety.

9. truthwins unregistered

I totally agree kumar 123 samsung doesn't care about the safety of their users they only believe in quantity rather in quality

10. sissy246

Posts: 7070; Member since: Mar 04, 2015

Apple must not care about users either because they are doing nothing to find out why some of their phones are exploding.

26. sniper1087

Posts: 537; Member since: Dec 31, 2011

Some? You mean 1? Sure ok and it was damaged at the time of arrival, could have been mistreated by the postal service.

4. thegeneral7010

Posts: 437; Member since: Dec 10, 2014

RIP note 7, its note 4 curse

18. willywanta

Posts: 502; Member since: Jun 04, 2014

no, it's the curse from the unborn note6

8. acruzlu unregistered

Don't you mean that the Lg v20 and pixel are above the iphone 7 plus? Instead of jumping to retarded conclusions wait until the investigation is confirmed. I swear some of y'all are so dar Apple's ass you don't know how to fact check some of the stories and pay attention to key words like apparently, alleged and "safe." Samsung thought about public safety with the first recall. I'm keeping my note 7, the note series is the best line up Samsung offers. Maybe this site should be called iPhonearena.

11. sissy246

Posts: 7070; Member since: Mar 04, 2015

+10 Exactly, some on here are so far up Apple a** and they make fun of Samsung fans when they are just as bad if not worse.

12. Doakie

Posts: 2478; Member since: May 06, 2009

While I am no where near a Grammar Nazi, I can't believe no one pointed out the like 10 improper English flaws in this story. It's almost like no one proof read it at all before hitting submit. C'mon professionalism please.

14. Sprissy

Posts: 193; Member since: Feb 11, 2012

I think this is a wake up call for all phone manufacturers, quality is first, then quanity....if you dont produce a quality product sooner or later it will bite you in the ass and the results can be devastating!

17. tedkord

Posts: 17311; Member since: Jun 17, 2009

I'll be keeping mine. It's the best large phone available, and doesn't even get warm while charging.

19. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

Mine stays put, it's far ahead of the rest of these phones. Note 7 S7 Edge V20 isn't out yet Then the solid, but boring iPhone 7/Plus Everybody giving opinions, so I gave have mine. I also have has zero issues with either of my Notes, nor has my wife with either of hers. I'm good, this phone is friggin awesome.

20. bubbadoes

Posts: 1225; Member since: May 03, 2012

Samsung is done. What possibly can the Note 8 bring. chime in darkj. you are itching for 22000 post.

24. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

It'll bring far more than the iPhone 8, and Apple sill will continue copying Google and Samsung. Everything I like most about my air 2 came from Samsung. Split view, picture in picture and slide over. Troll all you want, cause it's really all you've ever done, but I'm spitting facts. What's great about iOS has been copied from Google and Samsung. I'm a consumer, not a fanboy, and I'm gonna keep it real. Apple has lost me as a new product buyer, save for the iPad, and I won't be back till they make me want to come back. Samsung delivers what I now need, so they get my dollars. Waiting on the Gear S3, for my Note 7. Note 8 on launch day. Chimed...

23. EC112987

Posts: 1214; Member since: Nov 10, 2014

So one replacement is faulty and everyone is saying doom the Note7? My note 7 isnt going anywhere

25. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

Mine ain't either, and my backup stays in the drawer.

34. tedkord

Posts: 17311; Member since: Jun 17, 2009

Everyone who hates Samsung and desperately wants them to fail is. They'll be just as disappointed as Trump supporters in November 9th (and have as many conspiracy theories).

37. Mr.C4

Posts: 64; Member since: Oct 07, 2016

Time has come, and the true is that you are suffering the Note 7 fail. No about fan or not, but people insane that want to keen an unsafe phone

54. tedkord

Posts: 17311; Member since: Jun 17, 2009

I didn't keep the potentially unsafe one, I replaced it with the new, safe one. It's still the best large phone there is.

41. truthwins unregistered

So u trying to say that only Hillary supporters uses samsung product lol I didn't knew that hilary supporters loves exploding thing .

55. tedkord

Posts: 17311; Member since: Jun 17, 2009

Nope, I said trump is a loser, just like you.

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