AT&T Too Good to Be True

I'll make this short. Last week, a representative came to the door to get us to switch from Verizon to AT&T. We did because it was supposed to be better service at 1/4 the cost. I asked all the right questions and even spoke to the regional manager to get verification. We received our phones a day early. However, three of them didn't work properly because the sales person made mistakes during the setup. Here's what they don't tell you: 1) You cannot add authorized users to the account for the first 30 days so you are on your own in trying to get help from customer service, 2) the salesmen are NOT available to you whenver you need them, 3) you DO NOT get better coverage than Verizon, 4) you cannot make ANY changes to your account for the first 72 hours (not including weekend days) even if the SALESMAN made the mistake, 5) their customer service hangs up on you constantly, 6) the customer service department closes at 5pm (but SALES is open 24/7), 7) they make appointments and then do not show up or call. The salesmen that come to your door are NOT affiliated with store fronts, so they cannot help you. The speel they give is very good and enticing, but it's completely false. None of the promises they made have been kept so far. Do not make the same mistake I did.