AT&T and Sprint will let you swap your replacement Galaxy Note 7 for any other handset

AT&T and Sprint will let you swap your replacement Galaxy Note 7 for any other handset
The brown stuff appears to be hitting the proverbial fan once again for Samsung, whose Galaxy Note 7 recall has been thrown into jeopardy by reports of replacements also exploding. As authorities investigate a recent incident involving supposedly 'safe' Note 7 on a Southwest flight, many businesses are taking matters into their own hands, and some U.S. carriers have also reacted by allowing worried owners of Samsung's phablet to swap the device for a different handset. 

Samsung is cooperating with the CPSC to get to the bottom of the highly-publicised plane incident earlier this week. Meanwhile, those on AT&T and Sprint can go ahead and swap their device for any other phone, even the iPhone 7 and 7 Plus. Sprint's offer stands for the duration of the "investigation window," while AT&T has informed 9to5Google that "customers with replacement Note 7s are able to exchange them for another device."

There's no word from Verizon as yet, but T-Mobile is sticking to its 'Uncarrier' motif and going against the grain for now. With that said, all phones sold by T-Mo are subject to a 14-day 'remorse return' policy, so many should still be able to obtain a new handset. It's likely that many carriers and retailers across the world will be running similar offers right now so if you're outside of the United States, you may want to contact the place of your Note 7 purchase. 

We'll keep you updated on the Verizon situation. If Big Red does join AT&T and Sprint, it'll be interesting to see if the Google Pixel and Pixel XL are included in the pool of devices on offer.

In the meantime, let us know if you're planning to replace your Note 7 (again) in the comments. 

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Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. sgtdisturbed47

Posts: 970; Member since: Feb 02, 2012

Sounds like all carriers should be doing this. Clearly this is a faulty device that should go straight to the recycler.

2. hellonerds

Posts: 334; Member since: Aug 27, 2013

Just pull the plug on the note 7 be for it turns into a muti billion lawsuit. I work in electronics close to snap dragon here in california. I know exactly what they are going through. . Make quality not quantity. I think phones specially high end phone should have 2 year cycle.. test it really good.. Like apple iPhone the only version to get is the "S" version.. the other iphone is mostly just marketing profit..

15. trojan_horse

Posts: 5868; Member since: May 06, 2016

"I think phones especially high end phones should have 2 years cycle.." That can't easily happen in an open-source ecosystem like Android, with an uncountable number of OEMs who do not necessarily share a same priority, nor have a same business strategy.

19. aegislash

Posts: 1535; Member since: Jan 27, 2015

Well other Android OEMs priorities clearly include safety for their customers at the top, because nothing this bad has ever happened with another OEM before. Yeah Samsung did the recall and all that, but point is, this should have never happened in the first place.

3. kiko007

Posts: 7521; Member since: Feb 17, 2016


4. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I'm sure Google would love to get some Note 7 swappers but they signed a deal with Satan carrier.

5. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

One has to wonder whether this no longer has to necessarily deal with the battery but other features of the device like the quick charging feature or perhaps the charging cable that comes with the device (if the charger is a higher wattage than most). I guess I am just wondering how Galaxy S7 Edge's that are produced right now by Samsung are all alright but the Note 7 is being affected.

7. EC112987

Posts: 1216; Member since: Nov 10, 2014

ehhh I'll be keeping mine

9. sgtdisturbed47

Posts: 970; Member since: Feb 02, 2012

rip EC112987

10. EC112987

Posts: 1216; Member since: Nov 10, 2014

Thanks for the sentiment but seriously the facts haven't been released. Who knows if it was an actual replacement or the dude was given an original note 7.

12. tedkord

Posts: 17481; Member since: Jun 17, 2009

Yep. Best phone on the market.

13. Furbal unregistered

Mine gets here today, hoping it is a good one. No other phone has my interest until the mate 9 drops.

22. darkkjedii

Posts: 31659; Member since: Feb 05, 2011

That's how I feel bro. When I think of going back to my 6S Plus, I cringe from the thought of how limited it is in comparison. Mine is working fine, and until it doesn't, I keep it.

18. truthwins unregistered

Samsung NO SALE 7

24. tedkord

Posts: 17481; Member since: Jun 17, 2009

Samsung No. 1

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I will too

21. darkkjedii

Posts: 31659; Member since: Feb 05, 2011

Me too bro. It's replaced, and I'm rolling with Samsung on this one. I didn't leave Apple thru all it's fiascos, and I'm not leaving Samsung due to this one.

26. Mr.C4

Posts: 64; Member since: Oct 07, 2016

Do you feel ok bro?

8. acruzlu unregistered

Same here keeping my note 7. Been a fantastic device. Get a full 2 days of use. No warming or overheating issues.

16. dmitrilp_

Posts: 330; Member since: Sep 12, 2016

Samsung f up with this phone

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