Samsung working with feds to investigate new Galaxy Note 7 fire on U.S. flight

The never ending Samsung Galaxy Note 7 saga opened another chapter a few days ago when another smartphone caught fire in on a Southwest Airlines flight.

The new chapter will probably be closed the moment Samsung completes its investigation and provides us with the results. The malfunctioning of another Galaxy Note 7 doesn't come as a surprise, but what's really mind blowing is the fact that this particular unit has been tagged with all the recognition signs to show customers that it's a “safe” model.

The smartphone's packaging has a small black square and if you enter the IMEI number on Samsung's website, it will tell you that it's a new, safe Galaxy Note 7 model. Unfortunately, it doesn't seem like these supposedly safe units are really safe, hence the following statement coming from U.S Consumer Product Safety Commission chairman Elliott F. Kaye.

As you've probably noticed, Kaye's statement suggests that customers should rather ask for a refund than replace their faulty Galaxy Note 7 unit with a new one.

So, while we're waiting for the investigation to commence, we've got to ask: are you willing to purchase a Galaxy Note 7 phone knowing that even the “safe” ones aren't really safe?

source: CPSC via TechnoBuffalo, The Verge

Story timeline



1. launernoon

Posts: 81; Member since: Mar 05, 2016

Not surprised if it's a made up story just like the previous exploded safe note 7 that was done purposely by the owner, who refused to hand the phone over for investigation.

21. chris2k5

Posts: 291; Member since: Nov 17, 2012

Already confirmed not to be made up. Samsung knows that which is why they are cooperating with the fed investigation. SAMSUNG really screwed up here. They should've recalled everything from the beginning instead of trying to save money. Now they lost reputation and have lots of bad PR. I see this as worst than the VW scandal. The VW scandal really just cheated emissions. Samsung scandal is dangerous and can injury/kill people.

3. phonehome

Posts: 812; Member since: Dec 19, 2014

Was this particular 'fixed' Note 7 wearing a turban?

5. Subie

Posts: 2424; Member since: Aug 01, 2015

No phone brand is "really safe" from a potential battery fire Cosmin.

11. cnour

Posts: 2305; Member since: Sep 11, 2014

Your sentence has no sense. What is happened for Note 7 is something new. Give me the name of another smartphone that was recalled since it is dangerous?

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Just because others phones weren't recalled, doesn't make them any less dangerous. You are such a trolling moron. Yet PA only limits or bans people who actually talk sense. Do you work for PA? How is it all this drivel you always spew, never gets you banned. Amazing because you are such a troglodyte. I'm curious how you make it through a day, with such a lack of common sense. Even after Toyota was found to have know about acceleration problems in their cars, they did nothing even after a family of 5 died in a car accident. Even after a police who followed a car that lost control, the police testified to seeing the brake lights constantly coming on from the driver trying to brake, the car never slowed down. Even with causes of death, Toyota cars were not banned from the street and it took several months before a recall was done. But the recall was voluntary and not mandatory. So in that scenario, since a full recall was never done, does that mean the car was any less dangerous? You aren't just a stupid troll, you are a Class A nut-case and you should check your stupid self into a hospital.

24. Subie

Posts: 2424; Member since: Aug 01, 2015

My comment makes sense based on the last line of the article!! But I'm sure you didn't even read the article before coming to the comment section did you.

9. Settings

Posts: 2943; Member since: Jul 02, 2014

"...working with the feds" More like, bribing the feds.

10. acruzlu unregistered

Again the fact That safe is in quotation marks makes me question all the reports. Might be someone just looking for a quick payday.

18. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Again! Because we have already been made aware of 25+ cases that were BS. One fire that wasn't even a Note 7 to begin with. And several incidents where it was found to be done on purpose by external means. The problem with this issue is this. Samsung could go and take 1000 phones or even 10,000 of them and plug them all in, and none of them will explode. Some may appear to get hot, but may not ever explode. When it comes to the batter, there are only 3 things they can check. You have the charging port. Are the wires in the proper place? Is it possible the laser soldered the wires wrong? The PCB that controls the flow of the current from the charger. Is it faulty? Is it not regulating the current properly? When the phone reaches 100%, if the controller properly turning off the ability to continue charging now that the battery is full. Then lastly is the battery itself. So Samsung claimed it was the battery produced in Korea by SDI. Since these were the only phones exploding, it seems they were right. But them if the replacements using a different batter are possibly faulty too, could it be it isn't the battery but something else? If the phone simply not able to release heat because of the new water-proofing? I mean every thing is sealed. the Edge of the glass is sealed. The port is sealed, the speaker grill is sealed, S-PEN silo is sealed and the headphone jack is sealed. There is nowhere for heat to escape. Could trapped heat, be increasing the temperature inside to high to cause the battery to exploded? If so, then how come this has not happened to waterproofed phones in the past? It can't be the dual glass design, because the S6 didn't have this issue. So far its only be phones that recently have been waterproofed.

19. Ninetysix

Posts: 2965; Member since: Oct 08, 2012

9 brosephine. It's 9 cases in the US that was false. Get your facts straight. Stop acting like you know it all.

26. sissy246

Posts: 7129; Member since: Mar 04, 2015

He never said the 25 was in the US

12. Macready

Posts: 1830; Member since: Dec 08, 2014

" Kaye's statement suggests that customers should rather ask for a refund than replace their faulty Galaxy Note 7 unit with a new one." Uh, no, that would be your biased interpretation. He merely says that customers obviously have the choice, get a new one or a refund. The only statement there suggesting possible danger, is targeted at users who have devices that were recalled. It makes no comments towards newer devices that were deemed safe. Worst editorial comments I've read in a while. Manipulative tabloid level.

28. Psykotik_Dragon

Posts: 84; Member since: Dec 21, 2013

Welcome to iPhoneArena...sigh

13. youssef44

Posts: 547; Member since: Apr 29, 2014

Samsung must cancel selling of Note7 and produce Note8 as soon as possible!! It will better for them and for us!

22. xfire99

Posts: 1207; Member since: Mar 14, 2012

27. sissy246

Posts: 7129; Member since: Mar 04, 2015

Some of those are fake claims like the jeep.

* Some comments have been hidden, because they don't meet the discussions rules.

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