Sprint CEO says that most Note 7 customers are switching to a Galaxy S7

Sprint CEO says that most Note 7 customers are switching to a Galaxy S7
According to Sprint CEO Marcelo Claure, most customers who return their Samsung Galaxy Note 7 units are opting to replace their phone with other Samsung Galaxy models. 

This statement contradicts the findings of a previous survey claiming that 40% of respondents stated that they will never purchase another Samsung smartphone as well as a statement from Apple analyst Ming-Chi Kuo, who said that half of Note 7 customers will switch to the Apple iPhone 7 Plus.

In a conference call with reporters earlier today, Claure said:


The fact that the majority of Galaxy Note 7 customers on Sprint have decided to stick with Samsung can only come as a relief for Samsung (although a slight one), which has been going through some rough times following the unprecedented second recall and discontinuation of the Galaxy Note 7. You can read all about the Galaxy Note 7 fiasco by scrolling down to the timeline below, but here are some of the most painful highlights for the world's largest smartphone maker:


Claure also stated that customers "begrudgingly gave back their Note 7". This correlates well with reports claiming that many Note 7 customers are still holding on to their phablets despite the fact that the model is now considered a fire hazard.

Based on this report, it looks like Samsung's decision to offer a $100 discount to Galaxy Note 7 customers who opt to replace their handset for another Samsung smartphone is showing signs of efficiency.

source: Recode

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