Sprint CEO says that most Note 7 customers are switching to a Galaxy S7

Sprint CEO says that most Note 7 customers are switching to a Galaxy S7
According to Sprint CEO Marcelo Claure, most customers who return their Samsung Galaxy Note 7 units are opting to replace their phone with other Samsung Galaxy models. 

This statement contradicts the findings of a previous survey claiming that 40% of respondents stated that they will never purchase another Samsung smartphone as well as a statement from Apple analyst Ming-Chi Kuo, who said that half of Note 7 customers will switch to the Apple iPhone 7 Plus.

In a conference call with reporters earlier today, Claure said:


The fact that the majority of Galaxy Note 7 customers on Sprint have decided to stick with Samsung can only come as a relief for Samsung (although a slight one), which has been going through some rough times following the unprecedented second recall and discontinuation of the Galaxy Note 7. You can read all about the Galaxy Note 7 fiasco by scrolling down to the timeline below, but here are some of the most painful highlights for the world's largest smartphone maker:


Claure also stated that customers "begrudgingly gave back their Note 7". This correlates well with reports claiming that many Note 7 customers are still holding on to their phablets despite the fact that the model is now considered a fire hazard.

Based on this report, it looks like Samsung's decision to offer a $100 discount to Galaxy Note 7 customers who opt to replace their handset for another Samsung smartphone is showing signs of efficiency.

source: Recode

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50 Comments

1. Ticklemyfancy

Posts: 214; Member since: Oct 09, 2016

This shows that the edge feature is more of an accessory/passive feature to most note 7 users . Most people won't be using edge displays anyways.

3. NoAllegiance unregistered

3D touch > edge display

6. Macready

Posts: 1830; Member since: Dec 08, 2014

Edge display> extremely wide and uncomfortable to hold 5.5 inch display with large bezels on iPhone. Regardless of the extra functionality.

9. TerryTerius unregistered

You say that as if the two are mutually exclusive.

31. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

What exactly is 3d touch good at?

34. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Marketing to the wooly.

5. willard12 unregistered

"Switching to "a" galaxy S7" not ""the" galaxy S7", meaning some variant of the Galaxy S7.

7. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

You are incorrect. This shows that the Galaxy S7 is simply cheaper. It can be had for below $400 brand new as opposed to the edge which is around ~$600. Regardless, there were under 3 million in note 7 sales so it's a safe bet that at least 1.5 million would try to keep a similar phone, considering users only had their precious little note 7 for 3 months. Samsung is going to need to make a huge push or something. It seems to me that their executive team is not nearly ready enough to take on the task of running a large mobile division. They are consistently slow to react, they can't make capable batteries, and they provide awful customer incentives. Who wants a phone that explodes? Who wants to buy from a compnay that doesn't even say sorry after making millions of grenades? Who wants the current Gs7 edge with reports of exploding problems even after the Note 7. Here is the official number of issues with Samsung: 12341245611385 See? They need to make some serious adjustments ASAP. I'm tired of seeing the loyal Samung Fanbase be so sad and down in the dumps because the phone they though would save the world, only saved some space by blowing up. I hope the governments get all up in Samsung and rip them to shreds. What's funnier is that so many companies are taking advantage of this moment. Apple is getting away with murder right now by making the phone without a headphone jack, and just stealing billions of dollars from customers through their atrocious beats headphones. Xiaomi just released a phone with that bests all samsung phones combined, so naturally the Samsung executive team has ordered 42092 more donuts. Additionally, even Huawei is doing a decent job of taking advantage of the situation, providing more and more capable offerings. Samsung, where are you guys at? Why is every one of your products exploding? you guys need to provide answers, because it clear that you are keeping a bunch of secrets from your loyal users. Samsung here is my best advice: come see the light. See that people have values and want to support a brand that also has values. Isn't it obvious? you have to give respect to get respect. WHY IS IT DIFFICULT FOR A MULTI BILLION DOLLAR COMPANY TO GET THIS INCREDIBLY SIMPLY LOGIC? Someone needs to get the CEO on a diet, so just maybe he wasn't so full of sh!t.

10. TerryTerius unregistered

I don't know where you got those prices from, but it wasn't from Sprint. The S7 is currently selling for $694 brand new and the edge is selling for $794. The prices from T-Mobile, AT&T and Verizon basically the same. I'm not going to lie, I didn't read the rest of your post. Full disclosure.

14. TerryTerius unregistered

Yeah, that's exactly what I thought you did. If you go to the actual websites for Sprint, T-Mobile, AT&T or Verizon that isn't anywhere near what they're selling them for. It would be the same story if you walked into any of their stores. Not unless you are maybe getting a refurbished unit, but you explicitly talked about brand-new phones. Given the statements are about exchanges at Sprint, nobody is going to be swapping in units that they got from a third-party. That's not how exchanges work. So whatevever prices you can find on Amazon or eBay are irrelevant in that context.

33. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

ebay isn't a carrier. Most peopel dont shop on eBay. What exactly are you trying to prove...you are such an idiot with yoru own post. The vats majority of people by phones through carriers on payment plants. They don't pay cash on eBay. Also, the item you link isn't even new. It is an open box item that comes with a charger and cable. It doesn't have the paperwork, no original box or SIM. Dude, are you that desperate for attention?

37. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Those are New Other (Never used device- little to no cosmetic defects! Comes with USB Cable and Home Charger only- no box/manual!) phones. Don't have warranty. Are verizon phones, though they are unlocked, not a good choice for other carrier customers because of software updates. They are priced 422 as of now, not 400. If you find one which is unlocked, have one year warranty and are sealed, do let me know.

44. sissy246

Posts: 7129; Member since: Mar 04, 2015

I will pay full price for a phone before I would get one off Ebay or Amazon.

15. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

I'm very offended that you didn't even read my post. Why even reply? Is this what the world is coming to? You care so much about what you're going to say that you don't even have time to respond to me? Do you know how that makes people feel? What happened to the old days when people used to read what others had to say because they were genuinely interested. Now, you only care about yourself, which is highly annoying and disappointing. Would it be too much to ask for you to actually provide me with a well thought out response? I'm not talking about you specifically Terry, you usually are not lazy. But really, the world is so damn lazy and I'm sick of it! Just trying to have a causal chat online about phones and people won't read my post when trying to have a conversation with me! this is the definition of being a jerk who is in denial about how he supports society. Well, to anyone who doesn't read my post, how about you just carry on you jerks. I'm nice enough to read some of the most boring articles on here, and I'm nice enough to reply to some of the biggest douchebags. The least all of you can do is read What i've got to say out of respect. But then again, respect just doesn't matter these days. Back in my day, i had to walk 15 miles door to door just to say thank you about a neighbor getting a piece of trash off my lawn. BUT NOWADAYS, IT'S TOO MUCH TO ASK PEOPLE TO PAY ATTENTION DURING A CONVERSATION? See, this is exactly why Samsung is so damn screwed up. They are just like people on this website. As for your second reply, Ebay isn't an actual website? Just say you're wrong and move on you silly person. What's the point of arguing when you're wrong? The S7 can be had for so cheap because it's nothing but hot garbarge that now one wants. It's literally hot too hehehe ;) guessing your brain couldn't even digest that joke because all you care about is yourself. Now, do you have anything intelligent to add to this conversaion? If you don't, I'm sure most will prefer that you keep all of your selfish comments to yourself, and quit being lazy. Give a full read if you are going to talk to me.

20. TerryTerius unregistered

I didn't really read your post because skimming through it there wasn't much besides your subjective opinion and ranting. That isn't meant as some personal insult to you, but I don't really get into debates of opinion. Not on this website anyway, or at the very least not unless it's a topic that I really care to delve into. Objective reality is one thing, subjective opinion is another. Has nothing to do with "laziness", because I've engaged in very long discussions with plenty of commenters on many occasions if I thought it was worth it. In your case, I identified what I wanted to address and I commented on it. There's no real obligation to go through every single point someone makes. Again, not meant as a slight against you; I just wasn't personally interested in the rest of your post.

25. AllFanboysMatter

Posts: 206; Member since: Feb 14, 2016

Thanks for clarifying Terry. I apologize about my outburst. I think I'm just upset to know that someone like Trump may be our next president, so everytime i have an interaction with someone that I feel isn't going the right way, I jump to getting angry because I count on people around me the most. Sorry again. That said, thank you or your well thought out comment. Not having the best day at work, as my boss told me to stop browsing the web but I'm going to do whatever the hell i want. it's my computer so he can go elsewhere. May I ask what type of phone you are currently using? I really need to upgrade my current piece of crap.

26. McLTE

Posts: 922; Member since: Oct 18, 2011

No offense "Allfanboysmatter", but when you post a literal WALL of text, very few people are going to read it. Also, I find it extremely comical for you to go off HERE on the PA comment section, which is really the cesspool of the internet.

22. TerryTerius unregistered

All of that said, I do generally agree with your assertion that people have decreased attention spans and ability/willingness to engage in nuanced and/or in-depth conversations. To a point. A lot of that reluctance simply has to do with the method of communication. Talking to someone in person is one thing, reading paragraphs and typing long responses is something else entirely. Especially not when you have other things to do, and engaging in a long text based convo wouldn't be the best use of your time at the moment. But in general, when it comes to reading and digesting information I would agree with you. Especially in the age of misinformation and selective reality. It is a hidden danger.

35. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

They didn't read it, because its stupid. I took skipped to your link. As soon as I saw ebay in the link, I didn't even click it, because the fact you mentioned ebay made you lose 100% of the 0% of credibility you had to begin with. The vast majority of people bought phones from carriers, and exchanged them via their carriers. The rest bought directly from Samsung or 3rd party re-sellers and retailers. Even though lots of retailers in the USA sell phones, the only retailer I see ever actually selling them is Best Buy. I've have never seen anyone purchase a phone at Costco or Sam's even though they have them. Not even iPhone. Target is right across from my work. I go there 3 days a week in many cases, I have yet to see anyone buy a phone from them. Best Buy is always full of people buying phones. Most people who buy phones on eBay, aren't buying them new and unlocked. They buy them used and cheaper.

45. greyarea

Posts: 267; Member since: Aug 14, 2015

Wow, when even pRyMchgoAN wont read your long posts you're going on for too long.

24. bolosantosi

Posts: 103; Member since: Sep 20, 2016

The lowest price for the galaxy s7 and s7 edge I've seen was 569 and 669 on bh photo video

48. tedkord

Posts: 17481; Member since: Jun 17, 2009

Don't bother. He's a troll on an anti-Samsung bender. I just looked the other day, and the Note 5 is still over $700 new art Verizon.

32. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

What the heck are you talking about AFM?

29. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Actually since the S7 Edge is in short supply, due to unexpected high , people are kustvgetting the next best available option. It has nothing to donwith whether it's the edge model.or not. No one ever said the edge is a mist have.

2. mahima

Posts: 744; Member since: Nov 20, 2014

i thought it would be s7 edge

4. mi7chy

Posts: 53; Member since: Apr 18, 2016

Exactly what the Verizon CEO also said.

8. LilJokr unregistered

Okay, what do you expect when they only surveyed a little over 1000 people?

13. TerryTerius unregistered

You don't have to ask all 3 or 4 million people in order to get a general understanding of how customers are reacting. But that said, it would seem that the survey was at least misleading. That can be for any number of reasons.

36. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

True. But 1000 people when phones are sold by the millions, isn't good either.

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