Samsung will give you up to $100 when you return your Galaxy Note 7

Samsung will give you up to $100 when you return your Galaxy Note 7
As our recent poll has revealed, US customers have a tough time saying goodbye to their Galaxy Note 7 units. In a move that’s designed to entice Note 7 owners to return their unsafe phones, Samsung has just announced that it will Note 7 owners will be offered monetary incentives to return their units.

If you’re going to exchange your Galaxy Note 7 for any Samsung smartphone, the company will offer you $100 in bill credit, which isn’t bad at all. If you’re saying goodbye to Samsung and plan to exchange the Note 7 with a phone from another manufacturer, Samsung will offer $25 in bill credit. The same $25 incentive applies if you’re going for a full refund. These incentives are similar to the ones that the company is offering in its home market of South Korea.

Note that, if you'll be replacing the Samsung Galaxy Note 7 with any other smartphone, any potential price difference will be reimbursed. 

In a press statement, Tim Baxter, Samsung’s US president and COO said:

The “Note 7 Refund & Exchange” program kicks off October 13th at 15:00ET, meaning that you can start claiming your refunds or have your Note 7 replaced later today.

As The Verge notes, Samsung did its best in the past few days to steer clear of specifically using the word recall. However, in the press statement that announces these bill credit incentives, Samsung repeatedly uses the term while also making it clear that it's working with the Consumer Product Safety Commission (CPSC), which is the US government agency that’s tasked with handling recalls. With the first Note 7 recall from back in September, Samsung handled the process on its own, a move that has drawn a great deal of criticism.

What do you guys think of these incentives? Will the extra $75 get you to replace your Note 7 with another Samsung Galaxy smartphone?

source: Samsung via The Verge

Story timeline



1. truthwins unregistered

Samsung usa coo statement-"We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times […]We are committed to doing everything we can to make this right." Still no apology from them .see thats how they treat their consumers

2. submar

Posts: 713; Member since: Sep 19, 2014

They should have said 'you're using it wrong.' instead.

4. truthwins unregistered

Or you're charging it wrong

19. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

The CEO already apologized in the beginning. How many times does he need to say it? Once is all you need. After all, saying you are sorry over and over, doesn't make you any more sorry, then if you said it once. Just like if a man tells his wife 10 times a day he loves his wife, that doesn't mean he loves his wife more than a man who only says it once a day. You are such an idiot. You mom must be very proud of her basement living, leeching son.

3. Derekjeter

Posts: 1555; Member since: Oct 27, 2011

. My 7plus heats up and looses conectivity often. There's no phone worth buying this year. I regret buying the iPhone. 2016 worst year ever, first we loose Harambe now the Note 7.... :(

5. truthwins unregistered

And soon iphone 7 plus because the telephoto lense is a crap the image it takes looks fuzzy and distorted.

6. ebilcake

Posts: 1231; Member since: Jul 16, 2016

It's lose, not loose. I don't normally do this, but that one does annoy me.

7. legiloca

Posts: 1676; Member since: Nov 11, 2014

what I like about the 7 Plus are the stereo speakers, front facing camera quality, waterproofing, even faster chipset and the display. but still having it is not enough to be called an upgrade from my 6S Plus.

8. submar

Posts: 713; Member since: Sep 19, 2014

IMO upgrading from 6sp to 7p is not a wise decision.

15. legiloca

Posts: 1676; Member since: Nov 11, 2014

that's why I'm decided that I'm just gonna follow the S years :)

9. nctx77

Posts: 2540; Member since: Sep 03, 2013

The Note 7 had water resistance, iris scanner and micro SD slot. Now, was that an upgrade over the Note 5?

17. omnitech

Posts: 1131; Member since: Sep 28, 2016

It also have things like it looks way better and has a smaller foot print for one handed use. Ergonomically it's far superior to the Note 5. Unfortunately you ifans like super bricks and big bezels and wouldn't understand the HUGE difference that shaving thr bezels and mm's make. Makes a huge difference. Dont forgot better low light camera.

20. timotheos

Posts: 1; Member since: Oct 14, 2016

The 7Plus only has ONE speaker that other is simply a non-functional design aesthetic meant to improve the look of the device. Its purely ornamental...but clearly that decision worked. Hope I didn't spoil the 7 Plus for you.

16. omnitech

Posts: 1131; Member since: Sep 28, 2016

Just like it was last year, the Galaxy S series is once again the best phone of the year and it's released at the benning of the year which makes it even more impressive. Galaxy S7 bro. The exceptions were the Galaxy S and the Galaxy S5. Other than that I think they took every other year anc easily to boot.

10. gersont1000

Posts: 473; Member since: Mar 13, 2012

So what about those that exchanged their phone for another Galaxy before that? I exchanged one for the S7edge on the 11th, so I'm not eligible?

11. gersont1000

Posts: 473; Member since: Mar 13, 2012

Ok, I just checked the source link at Samsung, and if you already exchanged for another Samsung you will get a $75 bill credit from your carrier. I just can't figure out if it's automatic or if I have to contact T-Mobile to get it. Knowing T-Mobile and their horribly informed employees, I'll wait a week so that at least some of them know about it and have correct information.

12. McLTE

Posts: 922; Member since: Oct 18, 2011

For me, the only way I'll exchange for another Samsung device is if there is something really inexpensive I can give my kid. Otherwise, I'm going for a full refund. Why? Because there is NO, I repeat.. NO phone out right now that I want in place of my Note 7. The Note 7 for me was the best phone I've ever had and I think quite possibly ever made to this point. (not including the obvious issue). S7 edge is close, but I very much dislike the edge rounding - it feels terrible in hand. I want my money back and will wait to see what Samsung does. If they release a S8 that has similar design to the N7, I may go for that. I don't really have a problem waiting for the Note 8 - hopefully there will be one! My Note 4 has served me well. It saddens me to go back to it from the N7, but I would rather have the N4 than anything else available right now!

14. DnB925Art

Posts: 1168; Member since: May 23, 2013

I'm in the same situation as you. I will get mine refunded and wait for the next Note or whatever it may be called from here on out. There is no other phone that compares to it. It may not have been the absolutely fastest phone, but it had all the features I wanted and was fast enough to do it.

13. liviaemily_6

Posts: 25; Member since: Aug 15, 2016

Its a good decision by Samsung. Even though they should have done this much earlier, better late than never

18. jm405

Posts: 82; Member since: Mar 22, 2016

I never got the 25 bill Credit from the first recall.

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