Samsung will give you up to $100 when you return your Galaxy Note 7
If you’re going to exchange your Galaxy Note 7 for any Samsung smartphone, the company will offer you $100 in bill credit, which isn’t bad at all. If you’re saying goodbye to Samsung and plan to exchange the Note 7 with a phone from another manufacturer, Samsung will offer $25 in bill credit. The same $25 incentive applies if you’re going for a full refund. These incentives are similar to the ones that the company is offering in its home market of South Korea.
Note that, if you'll be replacing the Samsung Galaxy Note 7 with any other smartphone, any potential price difference will be reimbursed.
In a press statement, Tim Baxter, Samsung’s US president and COO said:
The “Note 7 Refund & Exchange” program kicks off October 13th at 15:00ET, meaning that you can start claiming your refunds or have your Note 7 replaced later today.
As The Verge notes, Samsung did its best in the past few days to steer clear of specifically using the word recall. However, in the press statement that announces these bill credit incentives, Samsung repeatedly uses the term while also making it clear that it's working with the Consumer Product Safety Commission (CPSC), which is the US government agency that’s tasked with handling recalls. With the first Note 7 recall from back in September, Samsung handled the process on its own, a move that has drawn a great deal of criticism.
What do you guys think of these incentives? Will the extra $75 get you to replace your Note 7 with another Samsung Galaxy smartphone?
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco