Samsung Galaxy Note 7 replacements in the US come with a black square on the box, not the S sticker

By Cosmin V.

Sep 18, 2016, 7:03 PM

Samsung Galaxy Note 7 replacements in the US come with a black square on the box, not the S sticker

The communication from Samsung regarding the Galaxy Note 7 recall has been pretty streamlined, but the reality in the field is completely different. Aside from the fact that many carriers still minimize the battery-cell issue inside the Galaxy Note 7, some even refuse to exchange them if some conditions aren't met.

In the US, Samsung announced an exchange program where customers who bought the potential faulty Galaxy Note 7 will be able to switch to a new smartphone, get a refund or ask for a loaner until their replacement unit arrives.

In order to make the new Galaxy Note 7 easier to recognize, Samsung announced that the new units will have a white sticker with a blue letter “S” on the box. However, many customers in the US report that their replacement units do not come with such a sticker. Instead, they feature a small black square.

On top of that, the new phones don't even come with green battery indicators like Samsung said they would, in order to set them apart from the faulty ones. The new Galaxy Note 7 devices come with the same white battery indicator that's included in most Android smartphones.

However, there's a safe and 100% accurate method that you can use to determine whether your Galaxy Note 7 smartphone does not feature a faulty battery. You can check the IMEI number on Samsung's website and see if it's good or you need to replace it.

So there you have it, folks. If you're wondering why your new Galaxy Note 7 doesn't have that S sticker on the box, you shouldn't worry too much. Just check the IMEI number to make sure that you're getting a safe smartphones as replacement.

source: Reddit

Story timeline

This story is part of:

The explosive Galaxy Note 7 saga (140 updates)

9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung Alright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party Ever since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trust The Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment Samsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco In return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...