Samsung to resume Galaxy Note 7 sales in Europe by late November
“We fully expect (new Note7s) to be available everywhere by the end of November ... well before the end of the fourth quarter,” said David Lowes, Samsung's chief marketing officer in Europe.
But the first country where Samsung plans to re-introduce the Galaxy Note 7 is South Korea. The smartphone will be available for purchase once again beginning September 28. However, that might be a problem since many customers from Samsung's home turf missed the recall deadline and have yet to exchange their faulty Galaxy Note 7 phones.
The South Korean company has been recently asked to extend the refund or exchange period of the Galaxy Note 7 by the governmental agency that takes care of the consumers' safety when it comes to electronic products. Samsung has yet to answer this request, so we're not sure whether or not it will affect the plans to resume sales in the country on September 28.
According to Lowes, the bulk of the potential faulty Galaxy Note 7 sold in Europe were shipped in three countries: France, Germany, and the UK. These countries already have exchange programs rolling, so it's just a matter of time before these devices are replaced.
“We are confident that we can start to make up any ground that we have lost and get that momentum back into our business... get that total momentum back as we exit 2016 and set ourselves up for a strong 2017,” added Lowe.
In order to speed up the recall process, Samsung pushed a software update across Europe earlier this week, which limits the Galaxy Note 7's battery charge to 60%. Also, the new, safe Galaxy Note 7 units now feature a green battery indicator to distinguish themselves from the faulty ones.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco