Samsung asked to extend Galaxy Note 7 refund period in its home turf
posted by Cosmin V. / Sep 22, 2016, 1:39 PM
However, South Koreans did not have the same amount of time that customers in other countries had at their disposal to exchange the potential faulty Galaxy Note 7 units.
The Korean Agency for Technology and Standards, the government agency responsible for product safety and recalls, asked Samsung earlier this week how long it could extend the refund or exchange period for those customers who missed the September 19 deadline.
The governmental agency hasn't yet approved Samsung's Galaxy Note 7 recall in South Korea because it says that its measure on how to remove it from the market were “inadequate.”
“We need more measures to actively inform consumers. It appears that consumers are not active in seeking an exchange or a refund,” said Nam Taek-joo, the agency official.
Nam went on and said that the request was made since “the plan to remove hazards in the markets is insufficient,” which means the Korean agency wants extra measures in place in the next couple of days.
Samsung announced the recall of 2.5 million Galaxy Note 7 smartphones earlier this month. About 1 million units have been shipped and sold in the United States, while the rest are split among 9 other countries including South Korea, Samsung's home turf.
Exchange programs have been recently kicked off in many of these countries, but until Samsung doesn't deliver all the replacements required people will continue to use their faulty phones is they are not offered loaners.
Samsung has taken several safety measures to ensure that the new, safe Galaxy Note 7 devices are easily recognizable and that owners of the faulty ones must exchange them as soon as possible. Unfortunately, it looks like these measures are not enough for South Korea.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung Alright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party Ever since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trust The Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment Samsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco In return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
Posts: 595; Member since: May 13, 2016
Despite what we might hear http://www.technobuffalo.com/2
posted on Sep 22, 2016, 2:04 PM 2
Posts: 14967; Member since: Sep 25, 2013
Did you read the comment section of that page? It is hilarious! Even funnier than here on PA. So here are the facts. The last number I heard was that 92 phones displayed an issue. The vast majority simply appeared to only have overheated. Out of 92, theer were 55 that weer "claimed" to have exploded or caught fire. Out of those 55, 25 of them proved to be nothing but smoke and mirrors (fan word) or lies (my words), leaving the fact that about 30 out of 2.5M that were actually made had the issue. Now lets compare this to AntennaGate, even though the issue potentially affected every single iPhone 4 ever sold, Apple lied an denied the issue and sold the fix as an accessory until they were afraid they would be sued and they gave the fix away. The iPhone 6 Plus bent, because of alack of shoring up a weak point in the design. That weak point bent in peoples pockets. Some damaged the battery causing it to explode and injured several people. It sad this happened to Samsung. Its sad for it to happen to anyone. But Samsung showed they care more about customers. The only fools who aren't buying the Note 7 when it goes back on sale, are those who weren't buying it anyways. The fact is, Samsung saves a lot of injuries and lives, by going directly to the retailers and carriers and stopping sales and halthign their own shipments, even before the Feds who are slow. The facts that I obtained stated, that thr CPSC or whatever they are called, was contacted by Samsung. But their process for dealing with such takes time thanks to typical "red tape". Samsung chose to do what was faster while the Feds took their time. I'm 100% in support of thei rmove. I am happy I have my 3 exchanged Note 7 and I love this phone. In fact I may even skip the Note 8 (nah) but I certainly will be enjoyin this puppy everyday until the new model. And all the iOS lovers who hate that this isnt as big as they tried to claim thanks to Samsung's quick thinking, now all have crap on their faces. Since PA was so quick to post all those hate articles, I see they haven't posted this one.
posted on Sep 22, 2016, 3:51 PM 1
Posts: 2933; Member since: Oct 08, 2012
Why is it so hard for you to understand that EVERY SINGLE Note 7 with the Samsung SDI battery has an issue? Come on brosephine. It's just a ticking time bomb waiting to explode. http://www.sammobile.com/2016/
70% of all Note 7s was supplied with this defective battery.
posted on Sep 22, 2016, 4:05 PM 5
Posts: 14967; Member since: Sep 25, 2013
Why can't you understand that the all the iPhone 4s had the issue? Fact. Samsung stated that the majority of the affected barriers, were in phones sold in Korea. The ones from China were not emaffecrmred which were th3 majority that came to the States. All of TMobiles phones came from China. I had 2 from China and one from Hong Kong. The facts are that out of 92 that showed an issue, only 1/3 actually caught fire or exploded. They made 2.5M phones and 1M came to the States. The rest went every where else. The fact is Smaaung stopping sales prevent a potential for a million phones to sell in a few days. This shouldn't have ever happened in the first place, but it sis and Samsung dealt with it. I don't know how many they actually sold. What we do know is nothing happened to the vast majority. What could have happened didn't happen and there is no point in arguing what didn't happen. As many people who got injured by other devices and you said nothing, but you are all over this. I made by point. You can take it leave ot. I left nothing to be debated. I made my stance and it isn't changing no matter what you say.
posted on Sep 22, 2016, 7:55 PM 0
Posts: 17090; Member since: Jun 17, 2009
Your phones did have the issue - it was a design flaw that affected every single device. You may have been lucky enough to live in an area where the signal was strong enough that you didn't notice it.
posted on Sep 22, 2016, 10:46 PM 0
It's already a disaster across the entire world. Samsung is denying users a refund etc. tons of problems that can be searched for. "We care about our customers safety" LOL
posted on Sep 22, 2016, 3:17 PM 3
Posts: 14967; Member since: Sep 25, 2013
Samsung has not denied anyone a refund, unless they purchased from an unauthorized seller. PERIOD. Like Maherk. He stated from his own mouth that in Lebanon, the Note 7 never "officially" went on sale. However he obtained one through an unauthorized source that he can't return it too. Because Samsung is doing a recall, his phone isn't included because it was never on sale in his country and he bought the phone from a questionable source. Question should Samsung take the phone back anyways? I would say yes he should be allowed to exchange it, but not a refund. Having said that, be burned himself by unofficially buying the device in the first place and Samsung is not required by law to take any product purchased via unofficial means. It is not the same as with cars. No mater if you are the 1st owner or the 5th. If a car maker has a recall, even if you bought the car from someone, a recall effects all and all need to bring the car in for whatever repair. However if that recall was in the USA, but you purchased the car and took it to Europe, even if the same car company is in Europe, they do not and are not required by law to do the recall in that buyer behalf or do the repair. The buyer should pay to have his car shipped back to the USA for the recall because that is the country of its OFFICIAL recall. There is no official recall in hi country, but he has a phone. His only way ouit is to drive or fly to a country that has the recall and then hope someone will help him get it exchanged. which again will be hard, because he didn't buy it from a official retailer or carriers. So if you are talking about him, then why are you having any pity for a loser who made a dumb decision? The recall effects phone sold through an authorized reseller. That would be Samsung direct, a retailer and a carriers. If you didnt buy the phone from those, the tough! Maherk is just gonna be MaHurt! Samsung has authorized a recall on all phones sold by them and their partners, he didnt buy from a partner and anyone who didnt...I guess they better hope their phone doesn't blow up. You never need a receipt if you buy direct from Samsung or a carrier because your purchase is on record. You do need one for a retailer.
posted on Sep 22, 2016, 3:35 PM 2
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