Samsung to offer details about Galaxy Note 7 issues "in the coming weeks"


It's been a very complicated fall for Samsung, as the South Korean company has just announced the second Galaxy Note 7 global recall, and halted the production of the smartphone. Officially unveiled back in August, the Galaxy Note 7 had a very short life span, but it will take Samsung quite a lot of time to make people forget about this fiasco and regain their trust in the brand.

While carriers and Samsung retail partners are offering full refunds to all customers who bought the Galaxy Note 7, regardless of the time of their purchase, the South Korean company is still trying to find out what's causing its smartphones to blow up even when they're powered down.

Since there are many theories flying around, Samsung has decided to clear up things a bit and let people know that the investigation is still underway and that we should expect an announcement soon.


That being said, any of the theories that we've been writing about in the last few days are just speculations, even if some of them come from official sources who did not want to be named.

In other news, if you're still having second thoughts on whether or not to return your Galaxy Note 7, then don't since you'll get all your money back and get to keep all the freebies you receive during pre-order. But more importantly, you won't risk being injured while asleep.

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22 Comments

1. maherk

Posts: 6767; Member since: Feb 10, 2012

We asked our engineers to give us the phone that will be hailed as the bomb of 2016, and they were dumb enough that they took our words literally.

4. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

LOL good one

20. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Hey did you see this Any customer who bought a Note7 [used] should contact us directly at 1-844-365-6197 to exchange their device. We are working as quickly as possible to make the service experience for our customers as quick and smooth as possible and we are grateful to our Note7 customers for their patience during this time. http://www.phonearena.com/news/Bought-a-second-hand-Galaxy-Note-7-unit-Samsung-will-still-exchange-it-for-you_id86516 If you bought your phone second hand, Samsung will replace the Note 7 with an S7 S7 Edge...FREEEEEEEEEEEEEEEEEEEEE! So now, Samsung is even helping people like you, who buy phones via unauthorized sources.

22. maherk

Posts: 6767; Member since: Feb 10, 2012

I already called then since I am in Vegas, and they are full of $hit. They told me two days ago after having a huge fight with them that they will call me in few hours to arrange the refund or exchange, and they didnt. So I called today, and after an argument with them they promised that they will issue a refund today, then they put me on hold for 20 minutes, transfer me to someone else, and then they told me I have to call Samsung Korea to get my refund because my phone is made there. I told them they can fck themselves and they lost one loyal Samsung costumer. And for real, the Note 7 will be the last Samsung product I purchased, I ll be parting ways with a company that deals in a shady manners with it's costumers.

2. Bankz

Posts: 2530; Member since: Apr 08, 2016

Honest question here. For the note7 army, if your friends asked you what happened to your phones that you so bragged about and why they no longer see the phone around anymore, what would you tell them happened to your sweet note 7? Just curious.. :D

3. bobby84

Posts: 595; Member since: May 13, 2016

I still have mine and might not let it go till they force me to. There is simply no better alternative. I could get the s8 but I don't want too, I want the newest note.

13. acruzlu unregistered

Same here bobby84. Odds are something may not happen, the odds that simethibg does is the same as getting struck by lightning.

19. nctx77

Posts: 2540; Member since: Sep 03, 2013

I guess you didn't hear the news about Samsung and the carriers bricking the device. You might as well go back to the Note 5 if you want the latest Note. Note 7 doesn't exist. Maybe they should call the next one Note 6 lol!

21. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

Links and proof? Because I dont see where carriers said they would brick the device. Show me! Here is my proof you are lying -https://consumerist.com/2016/10/13/why-dont-carriers-just-kick-the-galaxy-note-7-off-their-networks/ The fact is, neither Samsung or a carrier could legally do so. Your claim is BS. Just liek a recalled care can't be taken off the street legally. You are just an idiot. PLEASE DON'T LISTEN TO IDIOTS!!! LIKE NCTX77!!!!

7. maherk

Posts: 6767; Member since: Feb 10, 2012

If you do nothing but brag about your friends about your phone, then you need to get a life and a set of new friends buddy. Oh, and from my experience, I am the first to joke about having a grenade on me whenever I go.

12. bomariam1

Posts: 43; Member since: May 08, 2012

I am sure that he is an apple slave. Those are the only people I saw that they brag.

5. Plasticsh1t

Posts: 3097; Member since: Sep 01, 2014

6. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Tell us more about how happy you are about this incident.

9. Plasticsh1t

Posts: 3097; Member since: Sep 01, 2014

If It puts a smile on your face I'm happy :)

10. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

The Note 7 memes/jokes made me smile, but your repeated trolling didn't.

11. Bankz

Posts: 2530; Member since: Apr 08, 2016

Yeah very happy the truth was revealed and that human lives will be saved from a hazadous product

14. acruzlu unregistered

It's not gonna blow people to pieces. Why are people acting like it will.

8. maherk

Posts: 6767; Member since: Feb 10, 2012

The Batman one is my favorite

15. bomariam1

Posts: 43; Member since: May 08, 2012

I will keep it until samsung reveal the cause of the fire, if it turns to be an design error or in some models that doesn't include my note 7. Or i can do some precaution like keeping battery under 80 or an temp monitor I will keep it. Else I will go back for note 4 ( didn't like note 5)

17. nodes

Posts: 1158; Member since: Mar 06, 2014

Samsung will shutdown all Note 7 remotely. if i were you, i will just return it, and wait for the S8.

18. acruzlu unregistered

I'll wait until then. I only ever want the note series. Anything else is a downgrade. So kindly please mind your own business.

16. acruzlu unregistered

Same here. I was going to exchange but ultimately decided to wait and see. Just it has a lot going for it. There's no phone just as good and anythibg else feels like it'd be settling for a downgrade.

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