Samsung kicks off Galaxy Note 7 exchange program in the UK

Samsung kicks off Galaxy Note 7 exchange program in the UK
It didn't take Samsung too long to set up a Galaxy Note 7 exchange program in the United States, but it's been more than two weeks since the company announced the recall of the smartphone and customers in other countries still haven't been able to exchange their phones through official means.

Today, Samsung officially announced the availability of the Galaxy Note 7 exchange program in the UK. The announcement follows the company's decision on September 2 to halt sales and shipments of the Note 7, after an investigation revealed an issue with the phone's battery cell.

Customers who exchange their current Galaxy Note 7 for a new one will be able to check whether their replacement unit is safe or not by entering their device's IMEI number via a dedicated website.

On top of that, Samsung announced that it will roll out a new software update to all pre-ordered Note 7 devices in Europe that will limit battery charge to 60%. The update will be pushed to these devices beginning this week (from September 20).

Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note7 customers to act now and exchange today. We would like to apologise to our Note7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience,” said Conor Pierce, Vice President of IT & Mobile Samsung Electronics UK & Ireland.

The upcoming software update is meant to reduce the risk of incidents and reiterate, once again, that customers who still use the potential faulty Galaxy Note 7 devices should immediately stop using and exchange them as soon as possible with new, safe units.


source: Samsung UK

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27 Comments

1. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

All the best Samsung.

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

My wishes too, bruh. I hope this issue teaches Samsung a lesson and make their QC better than ever.

4. cnour

Posts: 2305; Member since: Sep 11, 2014

Harvested what they planted.

7. Jimrod

Posts: 1605; Member since: Sep 22, 2014

I'm sure it will, it's easy for the big companies to get complacent (as Apple are with their design of late) and let things slide, sometimes they need a good kick up the ass.

10. tedkord

Posts: 17356; Member since: Jun 17, 2009

What we (and they) need is more competition to keep them on their toes. We need at least two more viable manufacturers to really take off in the space, and at least another viable mobile OS. Nothing keeps companies vigilant like competing.

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

But Samsung Electronic sown QC wasn't the issue. You shoudl stop gettign the 2 companies confused. It was the QC for SDI that failed. So much we don't know. Like, how did they not find one phone with an issue out of 2.5M they made already? Well considering that only 100 showed and issue and not all of them exploded, finding 100 problematic phones out of 2.5M would have been equal to finding 100 people you know in some random location with a population of 2.5M people. It sucks they found them the hard way. It sucks people got hurt, It sucks some people lost things. But based on the ratio, you can't expect this issue to have been found for ti to be corrected. As with any products most issues aren't apparent until release. Except the iPhone 4 showed issues during R&D before production and Jobs was told about he and he purposely ignored it and that is fact. Just like they knew the iPhone 6 Plus easily could be compromised at 72lbs of pressure. I can't wait to get replacements. But my Note 7 has been flawless. It has gotten hot under load a few times, but nothing abnormal. When it gets hot I simply set it down and let it cool. Its rare and only happens at night when I have the display at 50% brightness. Which is gosh so bright and hurts my eyes...lol

17. kiko007

Posts: 7493; Member since: Feb 17, 2016

Shut.....up......Techie. SDI is a subsidiary of Samsung, meaning yes, this was Samsung's issue. And for the love of Jesus........proofread what you've written! The first two sentences alone are barely coherent.

18. willard12 unregistered

I didn't read his comment (which I usually don't unless they are under 3 paragraphs). However, not knowing what he wrote, I will point out that SDI sub-contracted to another company which led to the packaging issue. That being said, their was still a QC issue. That being said, a large conglomerate that builds skyscrapers and ships and microwaves conducting a single recall of devices sold in a 2 x week period is probably as big a problem as a hang-nail. So, those wishing Samsung "all the best" probably have a lot more pressing concerns in their personal lives than Samsung Group.

19. kiko007

Posts: 7493; Member since: Feb 17, 2016

Thanks for the correction Will :D.

23. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I never said SDI wasn't a subsidiary. In fact I have said they were many times. As I said. The company has its own QC, their own CEO.even though Samsung owns the company, each company still works independent. They are responsible for getting their own customers. If SDI wants to sell batteries to Apple, Samsung Electronics can't tell them not too. Samsung Display is a wholly owned subsidiary of Samsung Electronics. They still have their own CEO, there own QC. What I am saying here is simple. Both company's QC should have been on top, but because SDI, actually makes the product, the biggest fault goes to them. This is different from GM owning Chevy. Samsung Electronics didn't make the product. The biggest factor for QC is the maufacturer. The Samsung that makes ships and buildings, is not Samsung Electronics. The sooner you understand that the better. Samsung LTD allows other conapines who ake different types of products use its name. However if Samsung Electronics gets into money issues, Samsung LTD doesn't have to help them. SDI must secure it's own customers in remaining a solvent company. Samsung Electronics 's does not have to bail them out. Samsung Electronics buys their batteries from SDI, just like everyone else. Just like Samsung Display also sells it's displays to Samsung Electronics.

26. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Techie, I haven't read all that but let me give you a short reply - you're quick to call Apple all kinds of s**t when they have problems and you also call them an OEM who makes nothing of their own, just buys all their parts in. So, with your logic Apple can actually do no wrong as it's always a sub-contractor's fault, as with the Samsung battery. Your blind fanboyism is Shameless. It's Samsung's product, Samsung's QC, it doesn't matter who makes what part, it comes down to Samsung, get over it.

25. Settings

Posts: 2943; Member since: Jul 02, 2014

And that spelling gave me cancer.

3. binyameen

Posts: 43; Member since: Aug 25, 2011

Waiting for one!

5. Obádárà

Posts: 217; Member since: Nov 02, 2015

... SAMSUNG HAS REALLY DONE A PRETTY JOB ON THIS ISSUE...

12. tedkord

Posts: 17356; Member since: Jun 17, 2009

Very pretty. Beautiful. Sexy...wait...

6. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Ooh goodie, UK exchange program - ok, I've got a potato, a half-eaten packet of crisps and a ballpoint pen, does that get me three Note 7's or just the one?

11. tedkord

Posts: 17356; Member since: Jun 17, 2009

You'll need two iPhone 7s to get a Note 7.

13. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Yeah, those phablets are huge.

16. tedkord

Posts: 17356; Member since: Jun 17, 2009

It's based on a productivity scale.

8. piyath

Posts: 2445; Member since: Mar 23, 2012

651 phones will be replaced in UK... lol

9. Jimrod

Posts: 1605; Member since: Sep 22, 2014

But Techie told us they'd sold billions of Note 7's? :\

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

When?! And I'm not laughing.

27. Jimrod

Posts: 1605; Member since: Sep 22, 2014

You don't seem the type to.

21. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Not everyone will turn their's in which is stupid. If I bought one I definitely would just to be safe.

22. tedkord

Posts: 17356; Member since: Jun 17, 2009

I think most people will.

24. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I have been using mine with no issue. I defeintely will exchange. Looking on Samsung Mobile on facebook, most people said they will. They better because if it blows up, they can't lie and claim they didn't know and Samsung can't be held responsible.

20. killer7D

Posts: 551; Member since: Sep 18, 2014

All the best Sammy

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