Samsung kicks off Galaxy Note 7 exchange program in the UK
Today, Samsung officially announced the availability of the Galaxy Note 7 exchange program in the UK. The announcement follows the company's decision on September 2 to halt sales and shipments of the Note 7, after an investigation revealed an issue with the phone's battery cell.
Customers who exchange their current Galaxy Note 7 for a new one will be able to check whether their replacement unit is safe or not by entering their device's IMEI number via a dedicated website.
On top of that, Samsung announced that it will roll out a new software update to all pre-ordered Note 7 devices in Europe that will limit battery charge to 60%. The update will be pushed to these devices beginning this week (from September 20).
“Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note7 customers to act now and exchange today. We would like to apologise to our Note7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience,” said Conor Pierce, Vice President of IT & Mobile Samsung Electronics UK & Ireland.
The upcoming software update is meant to reduce the risk of incidents and reiterate, once again, that customers who still use the potential faulty Galaxy Note 7 devices should immediately stop using and exchange them as soon as possible with new, safe units.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco