Apple offers flood victims in Japan free pickup, repair and delivery of damaged iOS powered devices

Apple offers flood victims in Japan free pickup, repair and delivery of damaged iOS powered devices
Japan has suffered through floods this month that were caused by heavy rains. For those whose mobile Apple devices were damaged by the flooding, the company is offering free repairs and will actually pick up damaged devices directly from flood victims, and deliver them once they are ready to be returned to their owners; Apple is not only offering free repairs, the company isn't charging for the pickup and delivery service. Apple will fix repairable iPhone, Apple Watch, iPad and iPods that were "directly damaged by heavy rains in July."

Apple says that this program will run through the end of September and is open to "ordinary consumers living in municipalities, who were affected by disasters." Apple posted news of its free repairs and delivery service on its support site in Japan. The company did say that there could be delays picking up and delivering devices back to consumers in some areas affected by the flood. In other regions, pick up and delivery services have been suspended.

Apple Japan says that those with flood-damaged iOS devices who qualify for free pickup, repair and delivery should call Apple Support (0120-27753-5) to request a pickup. The company says that this must be done through a call as it will not accept online requests.

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24 Comments

1. gravityron

Posts: 46; Member since: Aug 07, 2012

smh ... they'll probably go broke.

3. AmashAziz

Posts: 2893; Member since: Jun 30, 2014

I can't tell if you're joking.

2. tedkord

Posts: 17181; Member since: Jun 17, 2009

Good on them.

4. Zylam

Posts: 1810; Member since: Oct 20, 2010

Amazing. What a company. Great work Cook!

5. whatev

Posts: 2152; Member since: Oct 28, 2015

As usual Apple offering an amazing service treating its users like they deserve

7. japkoslav

Posts: 1465; Member since: Feb 19, 2017

It's hard not to see cynical PR move behind it.

8. IT-Engineer

Posts: 525; Member since: Feb 26, 2015

Is it only their users that get the help after the flood and the rest are deemed to die?

10. lyndon420

Posts: 6589; Member since: Jul 11, 2012

I'm assuming it's a market they need more of a foothold in, so....yeah. Guess we'll have to wait and see if they are as willing to help out in the USA after a similar type flood situation.

12. sissy246

Posts: 7027; Member since: Mar 04, 2015

That's exactly it. I bet the people of all the flooding here in the US don't get a bit of help. Still a good thing what they are doing and some good PR never hurts.

15. whatev

Posts: 2152; Member since: Oct 28, 2015

Are they supposed to repair android devices for customers from other brands?

16. japkoslav

Posts: 1465; Member since: Feb 19, 2017

Tell me, how would it sound: "Apple offered free iPhones to victim of flood, that lose their device in accident"? One thing is charity and other thing is cheap way to be mentioned in news. Remember those students traped in mine like 14 days ago?

18. whatev

Posts: 2152; Member since: Oct 28, 2015

Are you even thinking what you are writing? Apple is offering a service for something that is not covered by the warranty and they are doing it for free, and then you stretch the point to: why don’t they give a free iPhone to people who lost theirs? Like, imagine the amount of people who would run to apple saying they lost their phones when it might not be the case, how could Apple know if they are telling the truth? Why should Apple replace a lost phone? Do they provide free phones for stolen ones? Is Samsung or any other company doing the same thing in this case? No, but it’s cool to bash apple, am I right? Even when apple does something good for its users you still find reasons to troll, gosh! *rolls eyes

19. japkoslav

Posts: 1465; Member since: Feb 19, 2017

As I was saying before, cheap PR. So you don't remember those students 14 days ago? What a PR shill that was.

20. whatev

Posts: 2152; Member since: Oct 28, 2015

Did Samsung or any other do something in this case and in that also?

21. japkoslav

Posts: 1465; Member since: Feb 19, 2017

Not sure, proably not. I don't know if they simply do not care or they saw it as a bad PR. As I was saying, that student accident probably got some PR guys thinking ... maybe, maybe not.https://files.explosm.net/comics/Kris/cool.png Taking advantage of a disaster just to make cheap PR move. I now cynical, but you can bet PR does not care for people.

22. whatev

Posts: 2152; Member since: Oct 28, 2015

All companies are forced to do PR strategies, ALL OF THEM, none of them really care about people, they wouldn’t do it if they didn’t have to, so can you all stop satanizing apple for doing cool stuff like this? Or we should satanize all of them? I mean, if apple does something good, then it’s wrong or is bad PR, if apple does something bad then it’s the same result for you because apple is the devil itself, when Samsung or google do something good, then they are demigods helping the humankind to evolve to the next level, if they do wrong then there is a excuse which in any case compares them to apple making them less evilish than apple, gosh, you guys are tiring with your double standards

23. japkoslav

Posts: 1465; Member since: Feb 19, 2017

Double standards ... than my man, is your only wish. Because if you can use your brain and eyes you would see, that I bash everyone that deserves it. I comment anything stupid that companies do. And this PR move is definitely, really, really stupid and heartless even.

24. whatev

Posts: 2152; Member since: Oct 28, 2015

Tell me something, was I wrong in my last post? You know what I said is standard among android trolls

6. BullaBoss

Posts: 141; Member since: Jul 17, 2018

Well if they bought iPhone X they already paid for it.

9. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

Good move by Apple.

11. RebelwithoutaClue unregistered

"Apple will fix repairable iPhone, Apple Watch, iPad and iPods that were "directly damaged by heavy rains in July." So if you lost your device entirely or it is damaged beyond repair, you are on your own? Given the district that was hit, isn't one of the better areas, chances are not that many iPhones anyway. But hey at least they got good PR.

14. toukale

Posts: 617; Member since: Jun 10, 2015

This is the problem with our world these days. Instead of applauding Apple for doing such a gesture which can possible forces the hands of other companies to step up and do the same (which would benefit everyone who may find themselves in such a bad situation) you decided to take the opposite approach. Jesus, if its not your team that's doing it, then it can only be bad. Man, this world I currently live in have a lot to overcome to get anywhere.

17. RebelwithoutaClue unregistered

Then you obviously don't know me. There is no my team when it comes to stuff. If this were Google or Samsung or OnePlus doing this, I would feel exactly the same way. Companies don't give a damn about people, only money, image and the value of their shares. To think otherwise is just plain old naive.

13. darkkjedii

Posts: 30875; Member since: Feb 05, 2011

Good move Apple. Anything helps in these situations.

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