Allegedly false "exploding Note 7" report causes Samsung to spend extra cash on 3rd party tests

So, the exploding Galaxy Note 7 saga is nearing its end, as the replacement program is in full effect, and Sammy is even gearing up to re-launch the phone across all markets in October. Now, in comes the next wave — the uncertainty and fear over whether the new Notes are as safe as advertised. And make no mistake — the company is probably more concerned over this than owners of the phablet themselves, as Samsung's reputation will probably not be able to withstand another hit from the combustion saga.

So, naturally, the company was startled when a report from South Korea said that one of the exchanged units has caught on fire. According to the user, the phone was plugged in to charge overnight. After unplugging it in the morning, the Note 7 started smoking and melting. The owner's husband took a short video of the burning phablet and even provided a photo of the box, showing the black square near the IMEI, which should mean that the unit is of the revised, "safe" batch.

Samsung reacted by taking the phone and sending it out to the South Korean branch of SGS — a multinational testing and certification company — for independent tests. SGS performed an X-Ray and computerized tomography (CT) scan and concluded that the combustion was not caused by the battery. According to the SGS report, the phone was damaged by a physical strike so strong that it pierced through the back of the case that the device was in.

Interestingly enough, Samsung had to request the device be handed to it for testing twice before the user finally obliged. In the meantime, the online community in South Korea was passing on the news that the new Notes might not be as safe as promised. After the SGS tests were concluded, Sammy came out with an official stance, revealing the details around the incident, and reiterating that the Note 7s are perfectly fine to use.



source: Joins (Translate) via Android Headlines

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52 Comments

2. Marslander

Posts: 160; Member since: Jan 08, 2015

Yep. I figured there would be some scammers trying to make some money off of Samsung.

3. Zylam

Posts: 1817; Member since: Oct 20, 2010

Samsung fans buying the phone and damaging it on purpose to ruin their favourite companies reputation. And they make fun of isheep...

9. trojan_horse

Posts: 5868; Member since: May 06, 2016

Nothing proves that man who damaged the Note7 on purpose (to ruin Samsung's reputation) is a Samsung fan. Anyone can walk in a Samsung store and purchase any Samsung device. That man is a Samsung hater, most likely - if you love someone, you wouldn't do anything bad to harm that person's reputation.

23. sissy246

Posts: 7120; Member since: Mar 04, 2015

He probably bought the phone just to try to get a payday on Samsung and keep giving them a bad name.

43. willard12 unregistered

So, if I buy an iphone 7 and smash it in order to sue Apple for damages, does that make me an isheep?

4. dimas

Posts: 3374; Member since: Jul 22, 2014

"SGS performed an X-Ray and computerized tomography (CT) scan and concluded that the combustion was not caused by the battery." Science bitch.

5. piyath

Posts: 2445; Member since: Mar 23, 2012

Still cannot trust them again..

12. Theonick

Posts: 17; Member since: Aug 24, 2015

You'd rather trust companies who "don't" acknowledge product faults and offer full refund or exchange ?

15. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

That's typical ifan dingbat logic for you...

20. kiko007

Posts: 7493; Member since: Feb 17, 2016

That's typical "I didn't graduate middle school so my retort skills are lacking" for you... I'd never trust any of these companies to start with. Tribalistic fools.......

33. iC-118

Posts: 260; Member since: Sep 29, 2016

That's his beloved and cherished company Apple, which he loves. No matter what.

28. tedkord

Posts: 17365; Member since: Jun 17, 2009

You never did, so no loss.

34. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So don't. Bye! Run you coward. Samsung doesn't need you. For everyone that leaves, millions will replace you. Starting with out of the 1M returned phones in the USA, 900,000 people still replaced it with a Note 7. Over 30,000 post on Samsung Mobile showing the vast majority of Note 7 owners were patiently awaiting their replacement Note 7's. Several disappointed posts of people who took the S7/S7 Edge instead of waiting and wished they didn't because they like the Note better.

7. Clars123

Posts: 1078; Member since: Mar 16, 2015

Sammy be like..oh hell naw!!

8. acruzlu unregistered

Don't people have anything better to do than to filing false claims of their phones exploding and trying to score a quick pay day?

10. shield

Posts: 843; Member since: Sep 12, 2015

11. Plasticsh1t

Posts: 3108; Member since: Sep 01, 2014

This is publicity for Samsung to bring attention.

13. Obádárà

Posts: 218; Member since: Nov 02, 2015

... WELL, AM SURE BEFORE THE X-RAY AND CT, PEOPLE WOULD HAVE BASHED SAMSUNG TO THE CLEANERS, BUT IN THE IT PROVED ALL WRONG. SAMSUNG IS STRUGGLING THOUGH BECAUSE OF THE NOTE 7,BUT STORIES LIKE THIS MAY BETTER PROJECT THE IMAGE OF THE COMPANY...

16. Plasticsh1t

Posts: 3108; Member since: Sep 01, 2014

Be careful you don't burst a vessel.

14. darkkjedii

Posts: 31104; Member since: Feb 05, 2011

Scammers are going to try to cash in.

17. Settings

Posts: 2943; Member since: Jul 02, 2014

Why not stop selling Note 7 at all and focus on Note 8. We all know how this fiasco failed the Note 7 yet they continue to re-release it. Stickers cant heal burn wounds.

32. dimas

Posts: 3374; Member since: Jul 22, 2014

Because not all note 7 units have bad batteries?

35. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Why should they? You sound foolish. If a company spends millions of dollars to make a product, they aren't going to scrap it if they don't have too. Have you ever seen a car get scrapped over defect? NO What planet do you live on? It can't be earth, because no one should be that illogical.

52. Settings

Posts: 2943; Member since: Jul 02, 2014

If all non techies think like you maybe the Note 7 isnt bad at all but unfortunately IRL Samsung is getting out of grip.

39. tedkord

Posts: 17365; Member since: Jun 17, 2009

Because it's still the best phablet sized smartphone there is.

45. drunkenjay

Posts: 1678; Member since: Feb 11, 2013

Thank god you don't own a business.

18. legiloca

Posts: 1676; Member since: Nov 11, 2014

My mom was supposed to get a Note 7.. apparently she lost trust from the fiasco so she got herself an S7 Edge

36. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

She didn't lose trust, she still bought a Samsung. She simply wasn't comfortable with the Note 7. Which is fine. Samsung is still going to get paid no matter which Galaxy you choose.

19. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Dumb ass pay all that money to self inflict damage to a Note 7 to shame Samsung. That's what you call having money to burn.

26. sissy246

Posts: 7120; Member since: Mar 04, 2015

I hope he was broken and spent his last dime on the phone just to fake this to try and make money off Samsung.

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