Allegedly false "exploding Note 7" report causes Samsung to spend extra cash on 3rd party tests

So, the exploding Galaxy Note 7 saga is nearing its end, as the replacement program is in full effect, and Sammy is even gearing up to re-launch the phone across all markets in October. Now, in comes the next wave — the uncertainty and fear over whether the new Notes are as safe as advertised. And make no mistake — the company is probably more concerned over this than owners of the phablet themselves, as Samsung's reputation will probably not be able to withstand another hit from the combustion saga.

So, naturally, the company was startled when a report from South Korea said that one of the exchanged units has caught on fire. According to the user, the phone was plugged in to charge overnight. After unplugging it in the morning, the Note 7 started smoking and melting. The owner's husband took a short video of the burning phablet and even provided a photo of the box, showing the black square near the IMEI, which should mean that the unit is of the revised, "safe" batch.

Samsung reacted by taking the phone and sending it out to the South Korean branch of SGS — a multinational testing and certification company — for independent tests. SGS performed an X-Ray and computerized tomography (CT) scan and concluded that the combustion was not caused by the battery. According to the SGS report, the phone was damaged by a physical strike so strong that it pierced through the back of the case that the device was in.

Interestingly enough, Samsung had to request the device be handed to it for testing twice before the user finally obliged. In the meantime, the online community in South Korea was passing on the news that the new Notes might not be as safe as promised. After the SGS tests were concluded, Sammy came out with an official stance, revealing the details around the incident, and reiterating that the Note 7s are perfectly fine to use.



source: Joins (Translate) via Android Headlines

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52 Comments

54. FlyingHaggisRacing

Posts: 1; Member since: Dec 13, 2016

Update Given the reduction in battery to 60% - have accepted time to return phone. Guess what.... Samsung is not honouring the Exchange for a Edge S7 offer. They will now only refund and you will have to wait 6-8wks for the cash.

29. tedkord

Posts: 17536; Member since: Jun 17, 2009

Love the headline - allegedly false. It's not allegedly, it's proven false.

31. darkkjedii

Posts: 31812; Member since: Feb 05, 2011

Good point.

41. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

This is iPhoneArena...what do you expect. Even when the facts are in front of them, they still can't handle it. But have nerve to warn people when they don't agree. idiots!

25. CreeDiddy

Posts: 2292; Member since: Nov 04, 2011

Damnnnn! Samsung has created another black eye.

30. tedkord

Posts: 17536; Member since: Jun 17, 2009

How? My proving that device's battery didn't explode?

21. xondk

Posts: 1904; Member since: Mar 25, 2014

Considering the low number of phones it has happened with it could very well be the case, that the battery issue never really was as big as people pretended, and that Samsung just played it safe, 'could' not saying it is, but it wouldn't surprise me if over time it is revealed that many of the reports are false. Heck considering the low number, it could even be a low handed attack by rival companies, been seen before, considering the 'seriousness' of the flaw, the number of failed devices, world wide, is incredibly tiny. Media stunt? could be, could also be legit problem, but you got to wonder.

24. xondk

Posts: 1904; Member since: Mar 25, 2014

I am unsure what you feel like you are saying? I'm not saying it isn't the case, I'm saying it could be that the problem wasn't as big as made out to be and that people scammed or similar, Samsung played it safe, said there was an issue, and that's good? they did the right thing? But would you tell me with a straight face that, no one would jump onto the bandwagon and not try to make Samsung look worse if they could? again, considering the numbers. So please stop embarrassing yourself, by reacting like this. :)

27. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

When 70% of your product is a potential timebomb waiting to explode, it's a big problem.

38. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Except all 70% hadn't shipped. They made 2.5M phones. only 1.5M actually were on shelves to be purchased. Just over a million had actually been received by end users. The potential was lower than you think. You just want to badly for it to have been bigger because you hate anyone other than whoever your favorite is.

37. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

He never said it wasn't...he said it wasn't as big as you fools tried ot make it. 2.5M phones shipped. 100 showed an issue of overheating. 50ish were claimed to have exploded. 25 of those claims weer proven to be false, leaving roughly 25 that actually may have exploded and only one resulted in an injury which wasn't even a Note 7 to begin with. Those are the facts. Samsung halting sales right away, waiting for the US Gov't to step was a great move. if they had waited, more phones would have been sold, creating an even higher number of possible issues. But none of the fools such as yourself, want to give credit where credit is due. You just are a troll to your death.

44. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

100 is the number reported from the US alone. It's bigger globally. Fact and I can link you sources. Where's your source? I'll wait.

47. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What country do you live in? I live in the USA. I could care less what happens outside my home country. Nothing you said changes the facts of what I said. But you are welcome to add whatever factual comments to it if you like. The facts are the facts and as long as they are facts, good or bad you won't get an argument from me. But you guys will argue facts presented to you, which is BS. I don't live in south Korea. I don't live in China. I don't live in Australia. The local news here didn't report on what happened overseas. PA did, but the numbers are vague, after they posted countless stories about every little detail, and they left out the most important detail of them all. The issue was handled responsibly, even with the lost of money and the fact si Samsung isn't going to lose a dime. Any lost can and will be written off 100%. Samsung SDI will hav to pay Samsung 100% of its loses and additional damages to Samsung Electronics reputation which will also be countless millions. Based on facts, Samsung reported the Note 7 was having a 25% sales increase over the Note 5. On average Samsung makes 2M Note devices per month, which means this device was on par to sell 40M+ (maybe). No matter what Samsung loses, they will simply make a claim to the insurer of SDI for all damages. So the fact is, no matter how many phones they actually sell, Samsung is still going to get their pay day. Because money gained from Insurance pay-out is not taxable, because its not income.

49. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

"On average Samsung makes 2M Note devices per month, which means this device was on par to sell 40M+ (maybe)." Hahahahahahahaa!!!!

50. Ninetysix

Posts: 2967; Member since: Oct 08, 2012

http://www.phonearena.com/news/Samsung-says-it-dealt-with-26-false-reports-of-the-Note-7-catching-fire_id85703 Wrong wrong wrong again. I love schooling you brosephine. Only 9 out of the 100 was false in the US. 26 false report is a "global" number. Get your facts straight...fool.

51. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

A troll schooling another troll, very entertaining, keep it up guys!

53. xondk

Posts: 1904; Member since: Mar 25, 2014

I would like a confirm on the 100 number though there seems to be an issue with this, and the split is odd, it isn't sites are clear on if it is 80 or 100, but 39 and 100 last I checked. It is hardly a time bomb, and just so you know, Samsung sells more then one phone, yes, this one has cost them money, but they are hardly going to go into a loss of overall revenue over this note 7 problem. My point was that it is entirely possible, that a large number of the reports were faked by people for one reason or another, it is not like it isn't easy to find 100 people who would gladly fake such things, heck I'm sure with various devices, you could easily find 100 faked such things on youtube, Samsung did the right thing, and did find an issue, however the issue was not catastrophic, as in it wasn't a live grenade in your hands, and more of a very bad possible malfunction that shouldn't happen, vastly different then what some made it out to be?

40. tedkord

Posts: 17536; Member since: Jun 17, 2009

It could be as simple as some of the batteries were defective, but they couldn't tell which so they had to recall all. We have no way of knowing. Mine certainly never got even warm.

48. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

They do know. T-Mobile or US carriers in general receive their phones from China, because China is closer and would cost less money to ship and could be shipped by cheaper options, like a cargo ship. Samsung rarely ever ships from S.Korea to the USA because for one a boat would take 8 weeks at least and flying the phones is way to expensive and not worth it unless its an emergency issue. Samsung likely flew the phones from China for the second batch, so those us us who were early adopters, would be first served. which is a steller move to tell carriers they had to sell to us first. While waiting at T-Mobile, several people called asking if they had Note 7's in stock. she sad they only had a few, and she asked them if they already had a Note 7. When they said no, she said, she couldn't come and buy one yet because they had to make these available to those effected by the recall and that adequate supplies would be available starting last week of Sept first week of Oct. They did a recall on all of them because, it just made the process easier to recall them all. Because they get affected and non-affected devices back. For the ones not effected, they will simply drop them into the new box with the black square and send them back out. They know which ones are affected because of the IMEI numbers tells them which factory the phone was made at. Only 400,000 of them were made in S.Korea.

19. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Dumb ass pay all that money to self inflict damage to a Note 7 to shame Samsung. That's what you call having money to burn.

26. sissy246

Posts: 7129; Member since: Mar 04, 2015

I hope he was broken and spent his last dime on the phone just to fake this to try and make money off Samsung.

42. sissy246

Posts: 7129; Member since: Mar 04, 2015

Oops Broke not broken

46. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You mean like the same idiots in drop test video?

18. legiloca

Posts: 1676; Member since: Nov 11, 2014

My mom was supposed to get a Note 7.. apparently she lost trust from the fiasco so she got herself an S7 Edge

36. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

She didn't lose trust, she still bought a Samsung. She simply wasn't comfortable with the Note 7. Which is fine. Samsung is still going to get paid no matter which Galaxy you choose.

17. Settings

Posts: 2943; Member since: Jul 02, 2014

Why not stop selling Note 7 at all and focus on Note 8. We all know how this fiasco failed the Note 7 yet they continue to re-release it. Stickers cant heal burn wounds.

32. dimas

Posts: 3466; Member since: Jul 22, 2014

Because not all note 7 units have bad batteries?

35. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Why should they? You sound foolish. If a company spends millions of dollars to make a product, they aren't going to scrap it if they don't have too. Have you ever seen a car get scrapped over defect? NO What planet do you live on? It can't be earth, because no one should be that illogical.

52. Settings

Posts: 2943; Member since: Jul 02, 2014

If all non techies think like you maybe the Note 7 isnt bad at all but unfortunately IRL Samsung is getting out of grip.

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