5 surprising iPhone issues that Apple will fix in or out of warranty, as per repair guidelines leak

Apple's "Visual/Mechanical Inspection Guide" (or VMI) leaked out recently, and for the first time we are getting a sneak peak into the decision-making tree that the Apple Store reps have to go through to determine whether an iPhone brought for repair will be serviced under warranty, out-of-warranty, or will be denied service at all. 

The document is dated March 3, so it includes the newest iPhones, and will probably remain in force for the ones about to be announced next week as well. Check out five surprising defects for which Apple will grant repair in and out of warranty in the slides above. 

As for when will you be denied service at all, well, the circumstances must have been pretty harsh to reach to these stages below, after which you will just be served the "Return the device to user" guideline with a Genius genuine smile:

source: BI & Apple Support

Related phones

iPhone 7
  • Display 4.7 inches
    1334 x 750 pixels
  • Camera 12 MP (Single camera)
    7 MP front
  • Hardware Apple A10 Fusion, 2GB RAM
  • Storage 256GB, not expandable
  • Battery 1960 mAh
  • OS iOS 13.x
iPhone 7 Plus
  • Display 5.5 inches
    1920 x 1080 pixels
  • Camera 12 MP (Dual camera)
    7 MP front
  • Hardware Apple A10 Fusion, 3GB RAM
  • Storage 256GB, not expandable
  • Battery 2900 mAh
  • OS iOS 13.x



1. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Is it possible many of these things are contributing factors to iPhone 6, 6S and 7 failures? So far my iPhone 7+ has been decent. The only thing I notice is the red paint is fading where the case sits on the phone all day. Or more like the clear coat they put on the paint has come off where I slip the case on and off.

2. zunaidahmed

Posts: 1186; Member since: Dec 24, 2011

I do think think most of these are not factors of failure. But I do agree with you on the paint job part, jet black and red was terribly done by Apple, jet black gets scratched easily while the red, in some cases, fade away, which let's me to think the paid hasn't bonded correctly with the body.

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