Apple's "Visual/Mechanical Inspection Guide" (or VMI) leaked out recently, and for the first time we are getting a sneak peak into the decision-making tree that the Apple Store reps have to go through to determine whether an iPhone brought for repair will be serviced under warranty, out-of-warranty, or will be denied service at all.
The document is dated March 3, so it includes the newest iPhones, and will probably remain in force for the ones about to be announced next week as well. Check out five surprising defects for which Apple will grant repair in and out of warranty in the slides above.
As for when will you be denied service at all, well, the circumstances must have been pretty harsh to reach to these stages below, after which you will just be served the "Return the device to user" guideline with a Genius genuine smile:
Daniel, a devoted tech writer at PhoneArena since 2010, has been engrossed in mobile technology since the Windows Mobile era. His expertise spans mobile hardware, software, and carrier networks, and he's keenly interested in the future of digital health, car connectivity, and 5G. Beyond his professional pursuits, Daniel finds balance in travel, reading, and exploring new tech innovations, while contemplating the ethical and privacy implications of our digital future.
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