x PhoneArena is looking for new authors! To view all available positions, click here.
  • Home
  • News
  • Sony acknowledges Xperia Z1 Compact LED flash problem, says the issue affected only a small number of phones

Sony acknowledges Xperia Z1 Compact LED flash problem, says the issue affected only a small number of phones

Posted: , by Florin T.

Tags:

Sony acknowledges Xperia Z1 Compact LED flash problem, says the issue affected only a small number of phones

Back in February, not long after Sony released the Xperia Z1 Compact, certain users complained about an issue that their Z1 Compact handsets had with the LED flash which accompanies the 20.7MP rear camera: when taking photos in low-light situations, the flash bled into images, distorting the final result.

Today, Sony Germany reportedly acknowledged this problem. According to German website Inside-handy, Sony stated that the issue only affected a low number of Xperia Z1 Compact units, and had been corrected in newer devices.

Unfortunately, it doesn’t look like Sony provided an official fix for users who may have been initially affected. Still, if you’re planning to buy an Xperia Z1 Compact from now on, the flash bleeding problem shouldn’t be a concern.

The Xperia Z1 Compact currently costs around $500 unlocked. It's not officially available in the US, but you can order it via Amazon. The smartphone was launched running Android 4.3 Jelly Bean in January, and an update to Android 4.4 KitKat for it is available since March.

source: Inside-handy (translated)

22 Comments
  • Options
    Close




posted on 07 Apr 2014, 11:38 5

1. ArtSim98 (Posts: 3213; Member since: 21 Dec 2012)


Sony SHOULD give a replacement for these customers! I hope at least the retailers will give them new ones if they want.

posted on 07 Apr 2014, 12:58 1

7. akki20892 (Posts: 3623; Member since: 04 Feb 2013)


Yep that's what customer service mean.

posted on 07 Apr 2014, 17:50 2

12. Fynjy777 (Posts: 28; Member since: 22 Jan 2014)


Of course they will replace it for new ones! Otherwise there is no reason in acknowledging this problem.

posted on 07 Apr 2014, 17:50 2

13. SuperMaoriBro (Posts: 344; Member since: 23 Jun 2012)


HTC never offered replacement for their HTC One X with the constant wifi drop out issue. I got screwed with a faulty one. No matter how good HTC devices may be I will never buy another one of their products because of their lack of support. Manufacturers need to step up when they know they have sold customers devices with known issues.

posted on 07 Apr 2014, 11:41

2. wrm2013 (Posts: 187; Member since: 28 Mar 2013)


Why wasn't this launched in the us?

posted on 07 Apr 2014, 11:46 6

3. maherk (Posts: 1117; Member since: 10 Feb 2012)


so no replacement for those who got screwed? nice!

posted on 07 Apr 2014, 12:07 2

4. StraightEdgeNexus (Posts: 3605; Member since: 14 Feb 2014)


Man if this sony's customer support, i'm reluctant to buy a z2.

posted on 07 Apr 2014, 12:26 5

5. mayur007 (Posts: 460; Member since: 10 Apr 2012)


they do this always
remember xperia s yellow tint issue
they said it will be replaced for free without concerning the time ,

after few weeks they said they no longer will be replacing the display for free

u have to pay, as its the manufacturers defect not from the consumer side
they should have provided free replacement of phone rather then display.

sony is the worst in quality control and sales support

posted on 07 Apr 2014, 18:19 1

14. JunitoNH (Posts: 965; Member since: 15 Feb 2012)


I have to agree with you on that one. Also, what about the overheating issues with the Z1; did they provide a fix and/or replacements?

posted on 07 Apr 2014, 12:36 4

6. Adrian38 (Posts: 135; Member since: 05 Nov 2012)


Since it's only a "small number of phones" they should replace the devices for free since this is a manufacturing issue.

posted on 07 Apr 2014, 13:15 2

8. FaisalWibowo11 (Posts: 141; Member since: 12 Aug 2013)


Off topic but you guys need to see this: Xperia Z2 tops Nokia 808 in dxomark by 2 points in dxomark ranking.

I know dxomark since a long time ago, they are the best professional camera reviewers. If they give a device with a camera whether it is a DSLR, compact, point and shoot, or a smartphone a good score.. That means that particular device truly has great image quality.

http://www.dxomark.com/Mobiles/Sony-Xperia-Z2-overview-Revised-model-takes-first-place-in-Mobile-rankings

posted on 07 Apr 2014, 14:09 1

9. pablobaluba (Posts: 4; Member since: 07 Apr 2014)


They'd better respond also to the self-bending issue on Z1 phones. If you google it you'll find a lot of cases, not only one. It's a whole discussion on the sonytalk forums.
Anybody encountered the bending problem on Z1 Compact?

posted on 07 Apr 2014, 15:42

10. buccob (Posts: 1546; Member since: 19 Jun 2012)


Apparently this is also a problem for Z1 Compact owners... it has appeared in the forums as well though not to the same recurrence as the bigger Z1...

Z1 Compact have had many issues I am glad I waited... If I get it I will make sure to get a newer revision

By the way... the revision that fixes the Led Bleed apparently is 14W11 and above.

Hope this helps

posted on 07 Apr 2014, 15:46 5

11. mokhtar (Posts: 265; Member since: 06 Jan 2014)


http://www.xperiablog.net/2014/04/07/xperia-z2-tops-dxomark-camera-rankings-takes-nokia-808-pureviews-crown/
Z2 smokes 808 and 1020 NOKIA , and the best camera phone ever ...
BEST DISPLAY , BEST SPEAKERS BEST CAMERA BEST DESIGN BEST SOLID
SOOOOOOOOOOOOOOOOOOONY RUUUUULES

posted on 07 Apr 2014, 18:45

15. maherk (Posts: 1117; Member since: 10 Feb 2012)


lol nice joke

posted on 07 Apr 2014, 18:59

16. vipervoid123 (Posts: 135; Member since: 27 Aug 2013)


That not a joke dude ~
That is a geek's review ~

posted on 07 Apr 2014, 19:03

17. maherk (Posts: 1117; Member since: 10 Feb 2012)


not talking about the review mr. obvious. I am talking about all the BESTS he mentioned. Best screen goes for the s5, build quality goes for s5 and htc one m8, best design One 8, best speakers, again the M8. Sony fans should pray and hope the Z2 won't have the self destruction feature found on the Z, Z1, Z1s and Z compact, at the end of the day, no one wants a bended phone with a cracked glass.

posted on 07 Apr 2014, 20:41 1

18. vipervoid123 (Posts: 135; Member since: 27 Aug 2013)


Too bad ~
Z2 wont have the same glass that use on Z1 , Z , Z1 compact ~!
As it have no firm-sheet on above the glass the Z1 , Z , Z1 Compact ~
So no doubt the build quality will be far above the Z1 and the Z series ~
While for the screen , I knw a lot of ppl will prefer AMOLED over IPS, as AMOLED have deep black , which I think ppl will prefer , while the Live LED technology on Z2 Display is going to can let a IPS colour richer than over a normal LCD Display ~
So I think that I can reach or near the S5 Display ~
As for Speaker , will be based on song ~
M8 is more for modern music like pop genre and k-pop genre ~
while Z2 have better and clear sound on classic genre song ~

posted on 27 Jun 2014, 13:21

22. Busyboy (Posts: 397; Member since: 19 Jun 2014)


lol did you seriously just say "build quality goes for s5"?? dkm man

posted on 07 Apr 2014, 21:55 4

19. Rexperia (Posts: 100; Member since: 28 Sep 2012)


maherk is a truly SONY haters, he never stop digging the bad things about xperia's, no matter what the xperia is, he's blind, good luck to you!!

posted on 08 Apr 2014, 07:12

20. mahmood74 (Posts: 14; Member since: 24 Jul 2013)


Yes i have sony xperia z1 compact its problem in flash ohhhhhhh im get 520$

posted on 10 Apr 2014, 07:49

21. JoshHill (Posts: 1; Member since: 10 Apr 2014)


I contacted Sony Australia and they had no knowledge about any of it.

So I contacted Sony Germany and they confirmed they were aware of the article but claimed it was misinformation.

Do you think your website could contact Sony for an official response/comment?

I am an effected user and so far the response from Sony has been disgraceful. If I can't get some resolution soon I'll be getting a refund from the retailer and never purchasing a Sony product again.

Want to comment? Please login or register.

Latest stories