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Samsung has quietly fixed the Galaxy Note 5's Pengate issue

Posted: , by Mihai A.

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Samsung has quietly fixed the Galaxy Note 5's Pengate issue
According to new teardowns, Samsung has solved a design issue with the Galaxy Note 5 that caused the S Pen to jam inside its holster when inserted backwards.

A few weeks after Samsung launched the fifth incarnation of its Galaxy Note phablet series, the tech blogosphere was buzzing with a new catchphrase: Pengate.

The problem with the Samsung Galaxy Note 5 as the manufacturer initially launched it was that, although the user manual states that the S Pen should be inserted with the nib pointed forward, there was nothing preventing users from inserting the S-Pen the other way around. 

Unfortunately for some users, whenever the S Pen was inserted backwards, it jammed in its holster. Pulling too hard on the pen to remove did not accomplish the desired result, as this brute force approach busts the pen detection mechanism. In the meantime, some inventive people found out ways to remove an erroneously-inserted S Pen without permanently damaging the Galaxy Note 5.

When confronted with the matter, Samsung refused to take the blame for what many considered to be a design slip, pointing frustrated customers to the user manual. As it turns out, however, newer revisions of the Samsung Galaxy Note 5 come with a slightly modified pen detection mechanism, one that won't break off as easily. 

The photo that we've attached to the side compares two different Galaxy Note 5 revisions, and the modifications are clearly visible. The old (pointy) pen detection mechanism is shown to the right. The revised mechanism, shown in the left, can now move in both ways without jamming the S Pen in its holster. As a side note, there's no way of telling which revision you've got without tearing down the phablet, meaning that you'll still want to insert the pen with the nib pointing forward.

source: Phandroid


53 Comments
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posted on 18 Jan 2016, 16:26 4

1. Jimrod (Posts: 848; Member since: 22 Sep 2014)


OMG, Apple will have to make a sticking pen now... You can bet if they did this site would go into meltdown. As it's Samsung, meh, glad they fixed it.

posted on 18 Jan 2016, 16:39 2

7. willard12 (Posts: 1513; Member since: 04 Jul 2012)


I'd bet the original article had 1 or 2 comments.

posted on 19 Jan 2016, 04:35 4

47. Aploine (Posts: 425; Member since: 24 Oct 2013)


I'm amazed by the way that Samsung managed their corporate responsibility.
First they refuse to acknowledge the problem screwing those who already
bought N5, then go and fixing it silently.
Why? Too high the cost? But you already take a fortune for that phone.
Good job Samsung.

posted on 18 Jan 2016, 17:13 8

11. Zylam (Posts: 649; Member since: 20 Oct 2010)


Yup, it's ironic how they call apple fans isheep etc when they themselves are letting Samsung screw them by removing features like SD and removable battery. Samsung fans no better than apple fans, probably even worse.

posted on 18 Jan 2016, 18:14 17

17. ibend (Posts: 3137; Member since: 30 Sep 2014)


Android user isnt always samsung fans.. they have gazillion of choice if they want SD or removable battery, lol

posted on 18 Jan 2016, 21:29 1

26. nodes (Posts: 681; Member since: 06 Mar 2014)


still, best hardware you could find on an Android phone is on Samsung's.

posted on 19 Jan 2016, 04:16 3

46. chenski (Posts: 322; Member since: 22 Mar 2015)


Yes, but hardware is only half the story...

posted on 18 Jan 2016, 22:11

30. XperiaFanZone (Posts: 2007; Member since: 21 Sep 2012)


It's annoying when they criticise Samsung fans then talk about Android fans as if Samsung is the only Android phones there are. Typical Apple fans.

Back to topic: this shouldn't even be called a "gate", not Samsung's fault that users can be stupid enough to insert the pen incorrectly. This is like calling iPhone's explosive problem a "chargegate" or "pocketgate".

posted on 19 Jan 2016, 00:38 3

37. Jimrod (Posts: 848; Member since: 22 Sep 2014)


Well people probably shouldn't try to bend their phones either right? If this was Apple it would 100% be a "Pengate" and be absolutely huge.

Also, where in the above comments did anyone talk about Android until iBend started waffling? You guys wind yourselves up, it's hilarious.

posted on 19 Jan 2016, 01:39

42. XperiaFanZone (Posts: 2007; Member since: 21 Sep 2012)


That time it bent automatically in purses and pockets. It wouldn't be pengate, more like the witty "you're inserting it wrong" comments.

posted on 19 Jan 2016, 09:24

51. Zylam (Posts: 649; Member since: 20 Oct 2010)


Where exactly did I mention "Android fans?" I kept it at Samsung, I'm an android fan myself. You and ibend are the ones who assume people calling out Samsung are insulting Android users.

posted on 19 Jan 2016, 09:23

50. Zylam (Posts: 649; Member since: 20 Oct 2010)


Where in my post did I even mention Android? I'm an android fan, yet you were the one who seemed to think I was insulting Android when I talked about Samsung fixing a severe flaw after telling people it's normal.

posted on 18 Jan 2016, 20:10 1

24. catze86 (Posts: 502; Member since: 07 Dec 2015)


Still better than screwed by Apple. Or burned by iPhone.

posted on 19 Jan 2016, 00:39 1

38. Jimrod (Posts: 848; Member since: 22 Sep 2014)


Did someone stick an Apple phone up you? Did they set fire to you with one? You seem bitter about something.

posted on 18 Jan 2016, 17:29 3

13. MrElectrifyer (Posts: 1860; Member since: 21 Oct 2014)


At least they weren't in denial of the flaw (only fandroids were) and they didn't screw consumers for a whole year waiting till another generation of the device before they fixed the flaw...unlike some rotten fruits.

posted on 18 Jan 2016, 21:31 3

27. nodes (Posts: 681; Member since: 06 Mar 2014)


they were, they told users to read the phone's manual(yes, because everyone reads the manual before they use their brand new phone, /s).
and eventually, they did fix this issue is a confirmation that it IS a design flaw.

posted on 19 Jan 2016, 03:18 2

44. rd_nest (Posts: 1578; Member since: 06 Jun 2010)


Not only manual, it's also mentioned in big bold sticker. If you are blind and an idiot, nobody can help you.

http://images.cdn.stuff.tv/sites/stuff.tv/files/styles/big-image/public/brands/Samsung/Galaxy-Note-5/samsung-galaxy-note-5-warning.jpg

posted on 18 Jan 2016, 16:26 20

2. hwb01 (Posts: 233; Member since: 17 Apr 2014)


Still don't don't see why/how someone would put the S-pen in backwards

posted on 18 Jan 2016, 16:38 6

6. talon95 (Posts: 416; Member since: 31 Jul 2012)


I have to watch all of the 2-12 year olds to make sure they don't try to put it back in wrong. That's who would do it!
I can lock the screen to the coloring app, or I can just leave it locked and let them draw on the lock screen. But I have to resort to not letting them see where the pen came from so they don't try to put it back when they're done, and watch like a hawk the whole time. What a pain for something so simple to design around.

posted on 18 Jan 2016, 18:18 7

18. ibend (Posts: 3137; Member since: 30 Sep 2014)


2-12year olds?
chance to drop it, throw it, pee on it, or feed it to dog is alot bigger than put S-pen backward, and I bet 99.9% of 2-12year old didnt know how to pull-out S-pen in the first place

posted on 18 Jan 2016, 22:16 2

32. talon95 (Posts: 416; Member since: 31 Jul 2012)


Well you obviously don't have kids. It's a kid, not an ape.
Haha, you think a 12 year old can't even pull it out, when any 5 year old already knows how. Are we to question the IQ of your offspring?

And when your kid is screaming on an airplane you can bet you give them a $700 phone to play with. It's in a case. They've played with it 100 times and never done anything you mentioned. I can't believe i even bother responding to people who speak random nonsense, all goes over your head anyways. 99.9% ....of children are smarter then you?

posted on 19 Jan 2016, 00:41

39. Jimrod (Posts: 848; Member since: 22 Sep 2014)


The defensiveness from the usual trolls is amazing.

Should probably bookmark this page for when the iPhone 7 comes out and it's found that hitting it repeatedly with a hammer results in it not working or something "Hammergate"...

posted on 18 Jan 2016, 19:47 1

21. sissy246 (Posts: 529; Member since: 04 Mar 2015)


Will it is pretty dumb letting a 2 1/2 year old play with a $750 phone.

posted on 18 Jan 2016, 17:14

12. Zylam (Posts: 649; Member since: 20 Oct 2010)


Never heard of a mistake? So according to you people purposefully drive their cars into other objects as there's no reason for them to do it otherwise.

posted on 18 Jan 2016, 21:55 1

28. judik971 (Posts: 69; Member since: 26 Sep 2013)


Ok but most of the time, the driver is responsible not the car

posted on 19 Jan 2016, 09:29 1

52. Zylam (Posts: 649; Member since: 20 Oct 2010)


That's besides the point, the drivers could be 100 percent at fault every time, the entire point is humans make mistakes and inserting a stylus the wrong way at least once over two years is a pretty normal thing, it doesn't take a rocket scientist to add a safely measure, the older notes didn't have s pen wrong insertion issues, it'd a note 5 thing, which Samsung just fixed after saying it wasn't a problem. That's screwing over the people that bought it before.

posted on 18 Jan 2016, 22:10

29. TechieXP1969 (Posts: 7794; Member since: 25 Sep 2013)


I do. Because they are stupid.

posted on 18 Jan 2016, 16:29 5

3. theguy2345 (Posts: 1180; Member since: 24 Jun 2014)


So they have basically just admitted it was a design flaw (because it was, other than what the Samsung fanboys had to say). Good to see Samsung taking responsibility and fixing it though. Others would just keep it broken.

posted on 18 Jan 2016, 16:38 22

5. willard12 (Posts: 1513; Member since: 04 Jul 2012)


Design flaws usually aren't listed as warnings in the user manual. They are usually things that got passed the QA process and are unknown to the company. What Samsung wasn't prepared for was the fact that everything needs to be idiot-prof down to the last detail. In fixing it, they have admitted that people are stupid.

posted on 18 Jan 2016, 16:41 2

8. talon95 (Posts: 416; Member since: 31 Jul 2012)


Quality obviously caught it too late in the process and it was already in production, so they just put it in the manual to cover their butts. But they certainly know that it was their own fault for allowing it through.

posted on 19 Jan 2016, 03:19

45. rd_nest (Posts: 1578; Member since: 06 Jun 2010)


Are you that blind not to notice this big warning??

http://images.cdn.stuff.tv/sites/stuff.tv/files/styles/big-image/public/brands/Samsung/Galaxy-Note-5/samsung-galaxy-note-5-warning.jpg

posted on 18 Jan 2016, 18:29 7

19. ibend (Posts: 3137; Member since: 30 Sep 2014)


yeah right, Ive been using note 3 for 2year, and never put stylus backward, not even when heavily drunk, or half asleep..
people who put Spen backward just not worth to own a Galaxy Note -_-

posted on 19 Jan 2016, 00:44 2

40. Jimrod (Posts: 848; Member since: 22 Sep 2014)


That's a very arrogant and smug view, isn't that what Apple users are accused of?

posted on 18 Jan 2016, 16:58 12

9. tedkord (Posts: 9859; Member since: 17 Jun 2009)


No, they retard proofed it. No design flaw.

posted on 18 Jan 2016, 19:44 3

20. Mxyzptlk (Posts: 10451; Member since: 21 Apr 2012)


I wish you would ignorant proof your comments.

posted on 18 Jan 2016, 22:15

31. TechieXP1969 (Posts: 7794; Member since: 25 Sep 2013)


No. Because the flaw is an idiot who would put it in backwards in the first place. Since you can't fix stulid, they fixed the phone to work another way.

So the fact you can put a tire on backwards, is that a design flaw?

I mean we use products everyday where you can potentially screw them up if you do something ass-backwards, yet are not seen as design flaws.

It was made a huge deal because it was Samsung.
This isn't equal to the iPhone 4 antenna issies, of the 6 Plus bending. Those were design flaws because they broke based on using them normal.

Sliding a pen back into a silo backwards isn't normal behavior.

But I'll stop, because most people here are too stupid to understand facts and logic.

posted on 19 Jan 2016, 00:47 3

41. Jimrod (Posts: 848; Member since: 22 Sep 2014)


Since when is trying to bend your phone "normal behaviour"? I've had an iPhone 6 since launch, it's in my pocket every day and magically hasn't bent, "I must be using it wrong" as Steve Jobs would say...

This IS a design flaw with the S Pen or they wouldn't have fixed it, defensive trolls yet again resorting to weak arguments and calling anyone who disagrees "too stupid to understand". Pathetic.

posted on 18 Jan 2016, 16:30 2

4. talon95 (Posts: 416; Member since: 31 Jul 2012)


This is exactly what I predicted, design update to a design flaw. They should have made it this way from the beginning.

They probably should have made the fix to the pen so that anyone that wanted one could get a trade-in pen, but whatever.

posted on 18 Jan 2016, 17:10 1

10. Zylam (Posts: 649; Member since: 20 Oct 2010)


So what of the people who bought it before they fixed it? The great Samsung screwed them over? And how is apple responsible for this as we have all been told numerous times how apple is the evil one.

The fanbois must be summoned to explain.

posted on 18 Jan 2016, 17:39

14. zeeBomb (Posts: 1723; Member since: 14 Aug 2014)


Ooh that's good.

posted on 18 Jan 2016, 17:55

15. jeroome86 (Posts: 793; Member since: 12 Apr 2012)


That's good that they fixed the current Note. Sure it won't happen next time.

posted on 18 Jan 2016, 18:02

16. ChaoticRage (Posts: 20; Member since: 15 Jan 2016)


Awesome job Samsung.

posted on 18 Jan 2016, 20:03 1

22. catze86 (Posts: 502; Member since: 07 Dec 2015)


A few reasons I like Samsung. They admit their own flaws. Unlike some fruit company. They blame their users first and then no official comments from them. Then let the problems vanished trough time.

posted on 18 Jan 2016, 20:09 6

23. Zylam (Posts: 649; Member since: 20 Oct 2010)


Did you even read the article? Samsung didn't admit crap, they literally blamed the users for their Design flaw pointing them to the user guide. They than fixed the design flaw without a word.

Perfect example of hypocrisy of the Samsung fans. Literally everything you just blamed apple for, Samsung did here.

posted on 18 Jan 2016, 20:33 3

25. catze86 (Posts: 502; Member since: 07 Dec 2015)


Samsung admitted it a long time ago bro. They even gave a warning about that. Hypocrisy is Apple habbit. Blame the user first then no official public statements if the fault originaly from the product.

posted on 18 Jan 2016, 22:29

33. iushnt (Posts: 1482; Member since: 06 Feb 2013)


someone's is butt hurt

posted on 18 Jan 2016, 22:31

34. iushnt (Posts: 1482; Member since: 06 Feb 2013)


someone is butt hurt

posted on 18 Jan 2016, 23:32 1

36. willard12 (Posts: 1513; Member since: 04 Jul 2012)


Your search to make Samsung and Apple equals is beyond ridiculous.

In comparing this to antenna gate or bend gate, users in those situations complained about the product degrading with normal use in accordance with instructions.

With this one, single, incident, it requires the user to actively and willfully use the product in a way in which the manual specifically says not to.

You're trying to draw equilivance. But, in this case, when they say "you're inserting it wrong", you really are. A design flaw is one in which the device doesn't function properly with proper use.

Samsung fans are way quicker to bash Samsung than any other. See any article that mentions the word" Touchwiz" if you need proof.

posted on 18 Jan 2016, 22:51

35. matistight (Posts: 415; Member since: 13 May 2009)


Damn I wish I knew this was a big deal. I noticed this change when I opened one up back in late November

posted on 19 Jan 2016, 02:24

43. Tizo101 (Posts: 393; Member since: 05 Jun 2015)


This makes me wonder - will apple fix the ipencil's charging problem? Highly doubtful

posted on 19 Jan 2016, 08:17

48. Hexa-core (banned) (Posts: 2131; Member since: 11 Aug 2015)


No, you're charging it wrong!

posted on 19 Jan 2016, 09:10 1

49. ChaoticRage (Posts: 20; Member since: 15 Jan 2016)


This is a Samsung article right? Keep reading Apple complaints here.

posted on 19 Jan 2016, 10:01

53. My1cent (Posts: 337; Member since: 30 Jan 2014)


Pay attention at what you are doing! and STFU ...please

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