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AT&T to start using iPads as POS systems at retail stores

Posted: , by Nick T.

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AT&T to start using iPads as POS systems at retail stores
AT&T is planning on getting rid of all the counters at its retail stores. Those computers that employees use to check inventory or to view subscriber information are also to be phased out over the next few years. The carrier is totally going 21st century with its plans to overhaul its outlets by deploying iPads for all of its stores' POS needs.

Currently, AT&T store representatives use an application called OPUS, which runs on desktop computers and handles things like product sales, user account management, and internal communications. Over the next two years, however, the software will be adapted to work on the iPad. As a result, there will be no need for counters to be present at AT&T stores as employees will be capable of conducting all operations using nothing but the tablet. Furthermore, the overhaul should eliminate the need for users to wait in lines. Instead, AT&T representatives will be able to easily assist subscribers right there on the sales floor. 

It is being reported that a trimmed-down version of OPUS is already being tested at some retail locations, allowing employees to perform some basic tasks straight from an iPhone or an iPad. By early next year, AT&T intends to start deploying iPads running the software's full-featured version at a number of its retail stores. To ensure seamless operation, these iPads will be connected to their own designated Wi-Fi access point with enhanced security.

It is not yet clear how credit card information will be read by the tablets, but it is quite possible that a proprietary card reader of some kind will be utilized. Of course, cash payments will also be accepted, yet those will be handled at a centralized cash drawer.

source: 9to5Mac

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posted on 03 Aug 2012, 07:08 2

1. Stayfly2407 (Posts: 49; Member since: 15 Dec 2011)


Yep, looks like we are turning into an Apple store, been waiting for this. This sure will make my life easier as I work in a Corporate store and we all hate Opus, so slow.

posted on 03 Aug 2012, 08:05

2. RedPhantom07 (Posts: 9; Member since: 21 Jul 2012)


They didn't say they were getting rid of OPUS, just moving it to the iPad.

I miss OPUS, but eROES is a little bit more versatile.

Also if you don't have counter space, what are you going to do when a customer returns a phone and has a huge mess they just plop on your counter?

C'mon at&t, that's just customer logistics 101.

posted on 03 Aug 2012, 09:04 1

3. InspectorGadget80 (Posts: 6736; Member since: 26 Mar 2011)


Piece of shyt?(P.O.S.)

posted on 03 Aug 2012, 09:30

4. Doakie (Posts: 1322; Member since: 06 May 2009)


Whoops accidentally thumbs downed you. Sorry. I was just going to say, " I read piece of s... too. Totally fitting. Lol"

posted on 03 Aug 2012, 17:53

7. jroc74 (Posts: 5192; Member since: 30 Dec 2010)


lol....you took my joke.

I was gonna say " it doesnt stand for Piece Of S..."

posted on 03 Aug 2012, 14:12

5. Seannyc (Posts: 59; Member since: 21 Jul 2012)


So this is where the leftover ipads go XD

posted on 03 Aug 2012, 15:33

6. JunitoNH (Posts: 985; Member since: 15 Feb 2012)


Well you can't use Android tablets in a professional environment. What happens if the tablet freezes or it goes into random reboots?

posted on 03 Aug 2012, 17:55

8. jroc74 (Posts: 5192; Member since: 30 Dec 2010)


And you think the iPad doesnt have issues.... oh boy:

http://forums.macrumors.com/forumdisplay.php?f=151

http://forums.macrumors.com/showthread.php?t=13977 24

http://forums.macrumors.com/showthread.php?t=1350757

Please....dont believe the hype. Apple products have issues...like....any ....device...

I have seen an iPhone 4 freeze while looking at a school play. Just based on that.....I know for a fact iDevices aren't as perfect as some of yall make em out to be.

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