Sprint is still struggling to contain those horrible Galaxy S10 LTE performance issues

Sprint is still struggling to contain those horrible Galaxy S10 LTE performance issues
While it's definitely hard to argue with the sleek designs, exceptionally sharp displays, impressive overall performance, and versatile cameras of the Galaxy S10, S10+, and S10e, Samsung's newest high-end phones are far from perfect. In fact, early adopters around the world seem to have been facing an unusual number of issues impacting the most essential features of these otherwise remarkable handsets, ranging from severe battery drain to extreme overheating, sub-par fingerprint sensor reliability, and bad cellular reception.

Although we've seen reports of weak or no LTE signal plaguing owners of Galaxy S10-series devices on multiple US carriers since shortly after the phones were commercially released, Sprint was by far the most affected of the nation's big four wireless service providers by these mysterious and frustrating glitches.

After trying (and largely failing) to fix the problem with a software update a few weeks back, the "Now Network" is apparently rolling out a second attempt at a patch. This one tips the scales at a little over 180MB, containing Google's April security enhancements alongside improvements to "the performance of LTE." 

Based on dozens of replies posted to dedicated threads on Reddit and Sprint's very own community webpages, we can conclude the latest update (software version ASD5) has managed to achieve its primary goal for a decent number of users... while doing absolutely nothing to improve the experience for many others. Some folks are stoked they can finally hit the download speeds expected from a premium Android smartphone in 2019 without needing a strong Wi-Fi connection, but way too many reports of sluggish or unstable cellular support are still on the table. 

Mind you, some Galaxy S10, S10+, and S10e users are complaining they can't even make or receive voice calls in places with excellent typical reception, which is something that should obviously not happen with a $100 phone, let alone a family of devices circling the $1,000 mark. For what it's worth, Sprint and Samsung appear to be closely collaborating on a swift phone replacement program, so if the new update doesn't solve your LTE problems, you may want to request your faulty unit be swapped for a fully functional one. 

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8 Comments

1. ahmadkun

Posts: 508; Member since: May 02, 2016

An update will definitely fix the issue.. why are you panicking

3. notfair

Posts: 673; Member since: Jan 30, 2017

Because when you pay over 1000$ for a f**king phone you expect it to work flawlessly, that's why.

7. Leo_MC

Posts: 6125; Member since: Dec 02, 2011

You can have the best modem in the world, if the network sucks, your connectivity will also suck (do you hear that, dark_dumbass?).

2. dumpster666

Posts: 28; Member since: Mar 07, 2019

talk about over reacting.

4. iloveapps

Posts: 173; Member since: Mar 21, 2019

Too bad for a flagship phone.

5. cmdacos

Posts: 3763; Member since: Nov 01, 2016

Sprint is garbage. You get what you deserve by choosing them.

8. Leo_MC

Posts: 6125; Member since: Dec 02, 2011

When some iPhones had exactly the same problems, connecting to this network, you dumb asses were saying it was Apple's fault (even when Sprint admitted the problem)... Ain't life a bitch?! :)

6. BlackOrb

Posts: 3; Member since: 4 days ago

I wish Sprint would either stop carrying all the refurbs of dubious quality or stock more 'new' older models. Given the awfulness of their network a Samsung 8 or 9 is as good as you can ever use. And having bought an LG G5 for a family member and listened to them complain and whine about it every single day I will never ever ever ever ever buy another LG product of any kind ever. Once you weed out the LGs and the other garbage phones, now that the Samsung 10 is a piece of junk that only leaves the 8 or the 9. As a Note 5 owner where the battery is half dead and replacing it costs more than what the phone is worth, it's time for a new one and Sprint, the ghetto phone company is making the choice easy. PS Sprint you have the worst website in the history of people.

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