Unknown issue prevents Samsung Galaxy S10 owners from using their phone
by Alan Friedman / Mar 26, 2019, 5:24 PM
The Samsung Community forum and Reddit (via Android Police) are abuzz with complaints from those owning one of the new phones from the Samsung Galaxy S10 line. The problem is that the affected units have lost voice and data connectivity with the owner's wireless network provider. In other words, these phones won't make or take phone calls or access the internet. Some complain that the issue is intermittent, while others say that this is a problem that has turned their expensive new Samsung phone into a paperweight.
the carrier says that the issue will be resolved with an upcoming software update. On the other hand, the same Sprint support page also says that a Sprint customer needs to do some basic troubleshooting before it will exchange the device or swap SIM cards. The troubleshooting suggested by Sprint includes an upgrade to the Preferred Roaming List (a list of bands that a CDMA flavored phone will search for and connect to), a Profile Update, a Power Cycle and a factory reset. Ambitious Sprint customers can try another workaround that involves disabling support on their phones for bands 25 and 41. You can find the instructions on this thread from the Samsung Community forum. We should also point out that some T-Mobile and AT&T subscribers are also having the same connectivity problems with their brand new Galaxy S10 phones.The problem seems to affect Sprint's customers the most, and
Some Sprint customers using a 2018 Apple iPhone had this same problem earlier this year
This isn't the first time this year that Sprint customers have had connectivity issues with a flagship phone. Back in January, a number of Sprint subscribers with a 2018 Apple iPhone
lost voice and data connectivity with the carrier. These phones could not even be used with a Wi-Fi signal. Sprint later resolved the problem.
If this problem is affecting you, we would suggest calling your carrier to find out what your options are. If you are told that a software update is on the way, try to find out when it will be sent out. If you are not happy with the response you receive, escalate the complaint until you are satisfied with what you have been told. If you are promised a replacement, make sure it is a new model and not a refurbished one.
Posts: 538; Member since: Jan 16, 2018
I guess I'm a lucky one because I had no issues with mine so far.
posted on Mar 26, 2019, 5:30 PM 7
Posts: 927; Member since: Feb 22, 2019
Full of issues. Looks like Pixel
posted on Mar 26, 2019, 5:48 PM 4
Posts: 418; Member since: Mar 05, 2019
I was a Samsung user from long time, I enjoyed their most advances and beautiful flagships like S3, Note 3, S6, S8, Note 8 ( two phones in one year even) and I was excited for the S10 too though I had realized buying an android phone means signing a contract to let Google steal my info... But the S10 didn't impress me even,, they ditched their signature software experience for a simpler, close to stock android but the pre order bonus was a sweet deal so I decided to pre-order it, just on the payment page, I changed my mind and bought an iPhone XS and apple watch...I'm a Samsung user and I'm saying Samsung's time is over now. It's not a smartphone worth buying anymore just like any other android phone ( this is for users who only consider Samsung and apple these days) if you are a Samsung user like me who realize Samsung is the only option in Android, I would tell you it's not an option anymore,, iphones have become what Samsung used to be for us,,...iphones are still premium, comes with amazing software suite and the most important is the security and privacy on it....say goodbye to Android and try the amazing iphone.
posted on Mar 26, 2019, 6:23 PM 0
Posts: 1678; Member since: Feb 11, 2013
im the opposite as you. used s1-s10+(skipped s5, s9) and iphone s5 - xs max. i ditched samsung due to the user experience and the smoothness of its ui as well as updates. i came back to samsung due to the changes they have made to their ui as well the features (fps). iphones got boring and the updates just became a spew for new bugs to follow right after. itunes is also trash and i have to use third party software just to add movies onto the phone and stupid methods to make a bloody ringtone. the notch is also hideous for using it on landscape mode. Ditch the iphone, its become redundant and move to the s10+
posted on Mar 26, 2019, 7:29 PM 10
Posts: 1777; Member since: Oct 18, 2011
If you think Apple doesn't "steal" your info too you really are blind.
posted on Mar 26, 2019, 7:57 PM 6
Posts: 194; Member since: Mar 01, 2019
They don’t, they are the only tech company that’s actually pushing for security and sadly you ptsd isssues from other companies forcing you to not believe when a company doesn’t do the same crap you been dealing with other companies for decades
posted on Mar 26, 2019, 10:18 PM 2
Posts: 1526; Member since: Mar 16, 2017
Apple collects as much data as any other OEM, they say you have to trust them with that data and thats entirely up to you. They say they "don't make the user the product" and proceed to make Chrome the standard browser on IOS (compensated to the tune of billions) and Google milks all the data it pleases from IOS users. Apple are no different to any other tech company and the "we keep your data safe" spin is just marketing talk.
posted on Mar 27, 2019, 2:33 AM 3
Posts: 7432; Member since: Dec 02, 2011
1. The default browser in iOS is safari, not chrome. 2. The default search engine - google - can be used without loging in. 3. Safari has 2 steps of privacy: a default one that is saying “please don’t track me” and a second one that can be controlled by the user. 4. Safari has been found to use a few times less data than chrome.
posted on Mar 27, 2019, 9:47 AM 0
Posts: 1777; Member since: Oct 18, 2011
If you knew how to read i'm not comparing the lesser of the two. My statement was simply If you think Apple doesn't use your data and you have complete privacy, you are wrong. Period. End of Argument.
posted on Mar 27, 2019, 3:01 PM 0
Posts: 7432; Member since: Dec 02, 2011
Of course the only one that is wrong is you for making that statement when there is absolutely no prove that Apple has stolen the private data of its users or has built backdoors for other to have access to it. Not long ago, an unimportant (sale wise) Nokia phone was found sending data to some servers; don't you think there are thousands more companies that are monitoring the iPones? Those companies found stuff about lots of phone, but none found any evidence about the iPhone, so either they all lie, or you are just writing stupid lies.
posted on Mar 27, 2019, 3:53 PM 0
Posts: 701; Member since: Sep 19, 2018
Are you so insecure you have to invent a story to try and make a superior phone to your favorite look bad? Are so stupid you cannot even make the lies sound even slightly plausible? If you have used Android for so long, over many phones, you would know Google business model and how it uses your data. You would also know that Samsung’s UI in whatever form has been far from stock Android and One UI is the same. Similarly you would know how good One UI is in relation to previous incarnations. As for security you should be aware Samsung Knox is government approved security, Apple on the other hand let others be capable of spying on you, while claiming their phones were secure and held this from its users. The few advantages of Apples closed system are way outweighed by the disadvantages and both IOS and iPhones are in permanent catch-up to superior Android phones. Samsung’s flagships are every bit as premium as iPhones, yet better designed, more function and modern.
posted on Mar 26, 2019, 9:46 PM 6
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