Unknown issue prevents Samsung Galaxy S10 owners from using their phone

Unknown issue prevents Samsung Galaxy S10 owners from using their phone
The Samsung Community forum and Reddit (via Android Police) are abuzz with complaints from those owning one of the new phones from the Samsung Galaxy S10 line. The problem is that the affected units have lost voice and data connectivity with the owner's wireless network provider. In other words, these phones won't make or take phone calls or access the internet. Some complain that the issue is intermittent, while others say that this is a problem that has turned their expensive new Samsung phone into a paperweight.

The problem seems to affect Sprint's customers the most, and the carrier says that the issue will be resolved with an upcoming software update. On the other hand, the same Sprint support page also says that a Sprint customer needs to do some basic troubleshooting before it will exchange the device or swap SIM cards. The troubleshooting suggested by Sprint includes an upgrade to the Preferred Roaming List (a list of bands that a CDMA flavored phone will search for and connect to), a Profile Update, a Power Cycle and a factory reset. Ambitious Sprint customers can try another workaround that involves disabling support on their phones for bands 25 and 41. You can find the instructions on this thread from the Samsung Community forum. We should also point out that some T-Mobile and AT&T subscribers are also having the same connectivity problems with their brand new Galaxy S10 phones.


Some Sprint customers using a 2018 Apple iPhone had this same problem earlier this year


This isn't the first time this year that Sprint customers have had connectivity issues with a flagship phone. Back in January, a number of Sprint subscribers with a 2018 Apple iPhone
lost voice and data connectivity with the carrier. These phones could not even be used with a Wi-Fi signal. Sprint later resolved the problem.

If this problem is affecting you, we would suggest calling your carrier to find out what your options are. If you are told that a software update is on the way, try to find out when it will be sent out. If you are not happy with the response you receive, escalate the complaint until you are satisfied with what you have been told. If you are promised a replacement, make sure it is a new model and not a refurbished one.

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56 Comments

69. baldilocks

Posts: 1554; Member since: Dec 14, 2008

If the comment section of PhoneArena is any indication of humanity, we are doomed. People actually arguing over which platform is the best. Grow up, people.

68. arjay225

Posts: 6; Member since: Nov 26, 2012

I have an iPhone X on sprint and I'm STILL having these issues. Not to mention the phone also gets stuck on 3G. But it was funny that Samsung was the only brand name in the heading of the article... sweet gig PhoneArena.

61. xperian

Posts: 421; Member since: Apr 10, 2014

If this was apple, it would be blown out of proportion.

50. Fialho

Posts: 22; Member since: Sep 03, 2015

Is it my impression or this is the THIRD time an issue with the galaxy s10 makes it into the Featured articles? Is all that bad marketing really necessary? I don't remember seeing the article on 2018 when the iPhone had the same problem...

38. chris2k5

Posts: 291; Member since: Nov 17, 2012

I’m having the connectivity issue on my S10 too. Screw Samsung I hope they burn. Waste of money.

54. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

Awwww you don't even own the S10.

37. audibot

Posts: 689; Member since: Jan 26, 2017

sprint is mostly affected because the service sucks hahahahha

36. audibot

Posts: 689; Member since: Jan 26, 2017

i guess am the lucky one to busy to buy missed the wireless buds and said f it, hahaha my s8 is just fine for another year

32. LAgurl

Posts: 119; Member since: Dec 05, 2018

no issues here on my verizon s10+ and my friend on tmobile aint having problems either like the article says sprint customers are the most affected. Im pretty sure its not their phone its sprints shyty network that dont work .

31. SyCo87

Posts: 332; Member since: Sep 19, 2013

I have connection issues with my S10+, especially in heavily congested areas.

47. CableTelcontar

Posts: 99; Member since: Nov 19, 2014

Are you on Sprint?

49. SyCo87

Posts: 332; Member since: Sep 19, 2013

Yup, I meant to mention that.

29. ph00ny

Posts: 2082; Member since: May 26, 2011

no issues here with AT&T

26. sun0066

Posts: 289; Member since: Feb 12, 2011

Is not Samsung , it is sprint , horrible company , that has the problem

25. MartyLK

Posts: 16; Member since: Oct 08, 2016

I had trouble with Sprint on Google Fi where my Pixel 2 wouldn't make outbound calls. Google support wouldn't help so I cancelled Fi.

22. sleeppuppy

Posts: 14; Member since: Oct 15, 2014

I used to be a Samsung user too but as they increase their premium price it's not worth it. No phone is worth a premium price at this point unless they have 7 days talk time battery. I'm very happy with my iOS and MacOS ecosystem but I hate how Apple monetizing its users..... take a look at yesterday's event as an example, everything is about subscriptions and zero innovations.

24. damonarena

Posts: 47; Member since: Apr 30, 2018

Those are some really great services though,, in the pool of so many services and unreliability, users will have something reliable and quality oriented service just like apple music.

21. iloveapps

Posts: 909; Member since: Mar 21, 2019

This is bad for a premium price of a phone. They should get fix this as early as possible. Though I don’t know how fast is Samsung patching these issues.

18. strawberry

Posts: 127; Member since: Feb 20, 2019

enjoyed seeing the samsung fanboys struggling to defend their phone by saying they have no issues

17. PHYCLOPSH

Posts: 657; Member since: Jun 28, 2014

The easy solution here is to buy last year's phone. It's a win-win. Great device. Great price. No Guinea Pig.

44. technut

Posts: 205; Member since: Aug 03, 2012

I'm having same issue with Note 9 on Sprint. It's not just S10 line..

15. technut

Posts: 205; Member since: Aug 03, 2012

I've been experiencing intermittent problems placing/recieving calls with my Note 9 for the past week (Sprint). It's a relief knowing I'm not the only one..

13. Vancetastic

Posts: 1944; Member since: May 17, 2017

Unacceptable. Customers shouldn’t be beta testers for these expensive devices.

8. PHYCLOPSH

Posts: 657; Member since: Jun 28, 2014

As long as the phone doesn't physically explode, any other issues are deemed quite acceptable - as far as Samsung is concerned.

42. audibot

Posts: 689; Member since: Jan 26, 2017

hell i would take a note 7 over the s10

64. pimpin83z

Posts: 630; Member since: Feb 08, 2019

As much as I loved the Note 7 for the 2 months that I had it, I'll have to disagree with your comment since you made it as a cheap shot at the S10.

52. mootu

Posts: 1541; Member since: Mar 16, 2017

But yet Apple had the exact same problem on the exact same carrier.

7. libra89

Posts: 2344; Member since: Apr 15, 2016

Wow. I hope this will be resolved soon.

6. BGChicago

Posts: 228; Member since: Nov 16, 2014

Say Sprint, say no more.

56. bucky

Posts: 3797; Member since: Sep 30, 2009

https://www.androidpolice.com/2019/03/26/galaxy-s10-appears-to-suffer-major-lte-signal-and-connectivity-issues-on-some-carriers/ Looks like its not just sprint. My guess is its just a software update and is being blown out of proportion just like everything with an Apple/Samsung release.

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