Unknown issue prevents Samsung Galaxy S10 owners from using their phone

Unknown issue prevents Samsung Galaxy S10 owners from using their phone
The Samsung Community forum and Reddit (via Android Police) are abuzz with complaints from those owning one of the new phones from the Samsung Galaxy S10 line. The problem is that the affected units have lost voice and data connectivity with the owner's wireless network provider. In other words, these phones won't make or take phone calls or access the internet. Some complain that the issue is intermittent, while others say that this is a problem that has turned their expensive new Samsung phone into a paperweight.

The problem seems to affect Sprint's customers the most, and the carrier says that the issue will be resolved with an upcoming software update. On the other hand, the same Sprint support page also says that a Sprint customer needs to do some basic troubleshooting before it will exchange the device or swap SIM cards. The troubleshooting suggested by Sprint includes an upgrade to the Preferred Roaming List (a list of bands that a CDMA flavored phone will search for and connect to), a Profile Update, a Power Cycle and a factory reset. Ambitious Sprint customers can try another workaround that involves disabling support on their phones for bands 25 and 41. You can find the instructions on this thread from the Samsung Community forum. We should also point out that some T-Mobile and AT&T subscribers are also having the same connectivity problems with their brand new Galaxy S10 phones.


Some Sprint customers using a 2018 Apple iPhone had this same problem earlier this year


This isn't the first time this year that Sprint customers have had connectivity issues with a flagship phone. Back in January, a number of Sprint subscribers with a 2018 Apple iPhone
lost voice and data connectivity with the carrier. These phones could not even be used with a Wi-Fi signal. Sprint later resolved the problem.

If this problem is affecting you, we would suggest calling your carrier to find out what your options are. If you are told that a software update is on the way, try to find out when it will be sent out. If you are not happy with the response you receive, escalate the complaint until you are satisfied with what you have been told. If you are promised a replacement, make sure it is a new model and not a refurbished one.

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62 Comments

1. Fred3

Posts: 341; Member since: Jan 16, 2018

I guess I'm a lucky one because I had no issues with mine so far.

14. sgtdisturbed47

Posts: 960; Member since: Feb 02, 2012

You don't have to be lucky to not be one in a million that's having issues.

2. talon95

Posts: 981; Member since: Jul 31, 2012

The free buds are shipping today.

3. User123456789

Posts: 400; Member since: Feb 22, 2019

Full of issues. Looks like Pixel

27. bucknassty

Posts: 1295; Member since: Mar 24, 2017

guess you didnt read

70. frequency

Posts: 102; Member since: Aug 13, 2013

As always, Sammy's garbage phones have tones of problems. Never buy it again

4. Babert

Posts: 165; Member since: May 08, 2013

Thanks Alan.

5. Mike88

Posts: 88; Member since: Mar 05, 2019

I was a Samsung user from long time, I enjoyed their most advances and beautiful flagships like S3, Note 3, S6, S8, Note 8 ( two phones in one year even) and I was excited for the S10 too though I had realized buying an android phone means signing a contract to let Google steal my info... But the S10 didn't impress me even,, they ditched their signature software experience for a simpler, close to stock android but the pre order bonus was a sweet deal so I decided to pre-order it, just on the payment page, I changed my mind and bought an iPhone XS and apple watch...I'm a Samsung user and I'm saying Samsung's time is over now. It's not a smartphone worth buying anymore just like any other android phone ( this is for users who only consider Samsung and apple these days) if you are a Samsung user like me who realize Samsung is the only option in Android, I would tell you it's not an option anymore,, iphones have become what Samsung used to be for us,,...iphones are still premium, comes with amazing software suite and the most important is the security and privacy on it....say goodbye to Android and try the amazing iphone.

9. Tipus

Posts: 785; Member since: Sep 30, 2016

LMAO! You're really trying this time :)))

10. AngelicusMaximus

Posts: 623; Member since: Dec 20, 2017

I stopped reading after you called the One UI "close to stock Android". It was obvious that you had no idea what you were talking about at that point.

11. Vancetastic

Posts: 746; Member since: May 17, 2017

How many times are you going to tell your little fable? No one is buying it.

16. drunkenjay

Posts: 1640; Member since: Feb 11, 2013

im the opposite as you. used s1-s10+(skipped s5, s9) and iphone s5 - xs max. i ditched samsung due to the user experience and the smoothness of its ui as well as updates. i came back to samsung due to the changes they have made to their ui as well the features (fps). iphones got boring and the updates just became a spew for new bugs to follow right after. itunes is also trash and i have to use third party software just to add movies onto the phone and stupid methods to make a bloody ringtone. the notch is also hideous for using it on landscape mode. Ditch the iphone, its become redundant and move to the s10+

23. damonarena

Posts: 39; Member since: Apr 30, 2018

He is talking about samsung users who loved it, its true samsung haters are loving it now while tue samsung users are moving to apple now.

40. audibot

Posts: 590; Member since: Jan 26, 2017

no we are not i would cut my right thumb off before using an iphone

19. EclipseGSX

Posts: 1770; Member since: Oct 18, 2011

If you think Apple doesn't "steal" your info too you really are blind.

33. vgking9699

Posts: 89; Member since: Mar 01, 2019

They don’t, they are the only tech company that’s actually pushing for security and sadly you ptsd isssues from other companies forcing you to not believe when a company doesn’t do the same crap you been dealing with other companies for decades

41. audibot

Posts: 590; Member since: Jan 26, 2017

let me splain this to ya all companies take your data to sell its how they make money and apps

51. mootu

Posts: 1373; Member since: Mar 16, 2017

Apple collects as much data as any other OEM, they say you have to trust them with that data and thats entirely up to you. They say they "don't make the user the product" and proceed to make Chrome the standard browser on IOS (compensated to the tune of billions) and Google milks all the data it pleases from IOS users. Apple are no different to any other tech company and the "we keep your data safe" spin is just marketing talk.

58. Leo_MC

Posts: 6386; Member since: Dec 02, 2011

1. The default browser in iOS is safari, not chrome. 2. The default search engine - google - can be used without loging in. 3. Safari has 2 steps of privacy: a default one that is saying “please don’t track me” and a second one that can be controlled by the user. 4. Safari has been found to use a few times less data than chrome.

55. bucky

Posts: 3771; Member since: Sep 30, 2009

Please do not even try to compare iOS to Android with privacy- its not even an argument.

65. EclipseGSX

Posts: 1770; Member since: Oct 18, 2011

If you knew how to read i'm not comparing the lesser of the two. My statement was simply If you think Apple doesn't use your data and you have complete privacy, you are wrong. Period. End of Argument.

66. Leo_MC

Posts: 6386; Member since: Dec 02, 2011

Of course the only one that is wrong is you for making that statement when there is absolutely no prove that Apple has stolen the private data of its users or has built backdoors for other to have access to it. Not long ago, an unimportant (sale wise) Nokia phone was found sending data to some servers; don't you think there are thousands more companies that are monitoring the iPones? Those companies found stuff about lots of phone, but none found any evidence about the iPhone, so either they all lie, or you are just writing stupid lies.

30. wickedwilly

Posts: 540; Member since: Sep 19, 2018

Are you so insecure you have to invent a story to try and make a superior phone to your favorite look bad? Are so stupid you cannot even make the lies sound even slightly plausible? If you have used Android for so long, over many phones, you would know Google business model and how it uses your data. You would also know that Samsung’s UI in whatever form has been far from stock Android and One UI is the same. Similarly you would know how good One UI is in relation to previous incarnations. As for security you should be aware Samsung Knox is government approved security, Apple on the other hand let others be capable of spying on you, while claiming their phones were secure and held this from its users. The few advantages of Apples closed system are way outweighed by the disadvantages and both IOS and iPhones are in permanent catch-up to superior Android phones. Samsung’s flagships are every bit as premium as iPhones, yet better designed, more function and modern.

59. Leo_MC

Posts: 6386; Member since: Dec 02, 2011

Who is Apple letting spy on me?

67. darkkjedii

Posts: 30786; Member since: Feb 05, 2011

It’s a notch

71. Leo_MC

Posts: 6386; Member since: Dec 02, 2011

No, it's just subpar QC modems. Samsung, drop those damn QC modems and use a great Intel or MediaTek one.

35. sissy246

Posts: 6959; Member since: Mar 04, 2015

LMFAO, sure Stop trying so hard, lol

46. CableTelcontar

Posts: 84; Member since: Nov 19, 2014

Yeah. Right. You went through 6 android devices before realising Google takes your user data. Reeeaaally. How long is your nose after typing all that?

48. TheOracle1

Posts: 1910; Member since: May 04, 2015

This has to be the post of the year so far. Utter garbage.

57. CantEvenWin

Posts: 10; Member since: Jan 24, 2019

This guy.. Please keep your invalid opinions to yourself.

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