Apple is to blame here: that's your final verdict. "To blame for what, exactly?", you might ask—not because you're an Apple die-hard fan and you want to defend your favorite corporation, but because there isn't a shortage of controversies surrounding Cupertino.
In this instance, though, we're discussing Crackgate. And if you don't know what that is, let me take a crack at it (pun intended):
Yes, if you're learning about it just now, there are multiple iPhone Duo units that are getting cracked displays without their owners abusing them.
So who is to blame?
You may be extra careful with your iPhone Duo. But if it's doomed, it won't matter. | Image by PhoneArena
We might never get the truth, the whole truth and nothing but the truth from Apple itself. Such hardware hiccups are pretty unfortunate events and execs try to remain silent.
So far, Apple has acknowledged the problem but says only a limited amount of the iPhone Duo units are suffering from Crackgate. Two scrolls in any social media would make you question the above statement, since the Crackgate phenomenon doesn't stop and people keep reporting about their damaged $2,000 handsets that are merely two weeks old.
It was still Apple's fault for neglecting quality control. — 58.59%
A new theory every week. I don't know what to believe. — 23.18%
It's just a few units and Apple is offering replacements. — 18.23%
I love democracy. A clear majority isn't willing to let Apple off the hook here with almost 60% of all voters saying that whatever happened, it was still Apple's fault for neglecting quality control.
Almost a quarter of the total vote is in the "I don't know what to believe yet" category, while barely over 18% of total respondents say that "It's just a few units".
It happens
Crackgate isn't the end of the world for Apple, as I've argued. Samsung's exploding Galaxy Note 7 was a far more fiery and serious scandal.
Sure, if I did spend two grand on the iPhone Duo and it cracked in my hands, I'd go nuts, but the reality is that such things… happen. In such an event, I'll just go and replace my faulty unit and carry on. It's better for such a defect to manifest itself in the first days rather than, say, in a year.
But I'm extra critical of Apple for not publishing the serial numbers of affected units. The company presumably knows which batches or individual devices are at risk, so why leave us guessing? Instead of making iPhone Duo owners losing sleep over whether their $2,000 phone is next in line for a cracked display, Apple should identify the affected units right away.
Sebastian is one of PhoneArena’s senior opinionators. A veteran news writer with almost 20 years of experience in media and technology, he not only covers all the hot news about Galaxies and iPhones, but often provides hot takes on industry trends. He’s fascinated with camera-focused flagships from the likes of Oppo and Vivo, as well as foldable phones.
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