Samsung tells ALL Galaxy Note 7 owners to power down the device – original AND replacement models

Samsung tells ALL Galaxy Note 7 owners to power down the device – original AND replacement models
Samsung has issued a press release this afternoon related to the Samsung Galaxy Note 7 replacement units. Since last week, at least six of them have exploded including the latest incident that took place at a South Korean Burger King. That explosion was caught on video. Supposedly a "safer" version of the phablet because of the different battery employed on the model, the replacement units have proven to be as dangerous as the original models.

Samsung is telling all consumers with an original or replacement Samsung Galaxy Note 7, to shut down the phone immediately and refrain from using it. The company is also telling its retail partners worldwide, including carriers, to stop exchanging recalled Galaxy Note 7 phablets for the replacement model. In addition, Samsung is ordering its global partners not to sell the phone to anyone.

The manufacturer said that it is working with regulatory agencies to investigate the recent explosions including the one that took place last Wednesday inside a Southwest Airlines jet heading from Louisville to Baltimore. That Galaxy Note 7 exploded while passengers were boarding the plane. Had it gone off 40 minutes later, it might have been a very tragic tale.

Please heed Sammy's warning. If you own either version of the Galaxy Note 7, shut it off and bring it back to your carrier. Most major U.S. wireless operators will allow you to exchange either unit for a brand new phone.

source: Samsung

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Samsung is going to take a beating. I think they can rebuild but it will be a long tedious process

16. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

While others Android users enjoy freedom Samsung restrict their user and tell them what to do and what don't Charge 60% is enough Gaming apps less to avoid overheating And many more restrictions

19. NarutoKage14

Posts: 1348; Member since: Aug 31, 2016

The Note 7 is officially DEAD. If you have one please return it so you can continue the flame wars another day.

83. hwb01

Posts: 355; Member since: Apr 17, 2014

"Flame War"

113. Jishnusur

Posts: 175; Member since: Oct 07, 2013

I actually do feel bad for Samsung. Whatever it is, it was a good product. But the hype just went down just like it went up. I guess opting for the OnePlus 3 is the best choice now. And yeah this is gonna really take long to build the reputation for Samsung again.

151. chenski

Posts: 785; Member since: Mar 22, 2015

Samsung will recover from this, but the note series is pretty much finished, they should rename it to something else, and they should never ever skip numbers again!

3. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

Samsung may have to rename their Note line now that it has been tainted with this debacle. Maybe come back next year as the S8 Pro. And the only reason I'm saying this is because it takes consumers a long time to no longer associate a name with a bad product. Look at what happened to the Ford Explorer when they had the Firestone tire debacle, people wouldn't buy a car with the name Firestone on it for years.

24. willywanta

Posts: 502; Member since: Jun 04, 2014

Any idea for the new name? Samsung Galaxy S pro maybe?

25. nctx77

Posts: 2540; Member since: Sep 03, 2013

Firestone....this fits perfectly with the conversation lol!!!!!!!!

108. Subie

Posts: 2429; Member since: Aug 01, 2015

I think your idea of naming it the S8 Pro is a good idea regardless of the bad press the Note moniker is now dealing with.

4. kryme

Posts: 469; Member since: Oct 24, 2013

Their fans won't leave...

7. Dr.Phil

Posts: 2488; Member since: Feb 14, 2011

Fans only make up so much of the smartphone sales. You have to remember new customers and those that are undedicated and switch around as to what phone they buy every year. In fact a recent survey found that 40% of Samsung owners switch to different brands.

8. kiko007

Posts: 7521; Member since: Feb 17, 2016

"Their fans won't leave..." Is that really okay though? Throughout this entire saga, all Samsung has done is throw their fans under the bus. Just look at the email they sent people...pure incompetence. It's like a terrible relationship. Oh yeah, their CEO is a piece of human garbage from what I've read -_-.

10. Tariq123

Posts: 186; Member since: May 15, 2016

Through fans under the bus? My s7edge that was provided by..SAMSUNG. Has kept me happier than any iPhone or other android phone could have. In my opinion, Samsung has made the best phone of 2016.

17. kiko007

Posts: 7521; Member since: Feb 17, 2016

Have you read some of these reports? Have you seen the statements Samsung has made to the public? I'm really glad you enjoy your phone fam' (I mean it) but don't be daft. This isn't about their products before now, it's about their actions (or lack thereof) throughout the past few days. They haven't even issued a public apology for screwing up...again!!!!! Come on dude...

34. sissy246

Posts: 7129; Member since: Mar 04, 2015

OMFG apple is no better. I am not saying Samsung did a great job handling either yes it could have been better.

43. kiko007

Posts: 7521; Member since: Feb 17, 2016

"OMFG apple is no better." Ahhh....the classic Android deflection mechanism. "But Apple...." What about Apple? What do they have to do with any of this? God...accept what's in front of you.

56. sissy246

Posts: 7129; Member since: Mar 04, 2015

Well let's see Tell the lady that had the up honestly that just cought fire if she wanted to upgrade she would have to pay the difference, they should have bent over backwards to get her a upgraded iphone.

58. sissy246

Posts: 7129; Member since: Mar 04, 2015

Got in a hurry Edit: Telling the lady that had the iphone that just cought fire.

62. Ninetysix

Posts: 2966; Member since: Oct 08, 2012

Wtf are you talking about? How is this related to this thread?

85. sissy246

Posts: 7129; Member since: Mar 04, 2015

Samsung fans know Samsung F**K up. Just because we are sticking by them we are stupid for being loyal fans. Point was Samsung is not the only one that has F**Ked up.

63. My1cent

Posts: 370; Member since: Jan 30, 2014

Fair nuff btw what's your phone bud?

65. kiko007

Posts: 7521; Member since: Feb 17, 2016

HTC 10/iPhone 7+....why do you ask?

84. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Interested on your thoughts about the 10. HTC stopped selling their devices in our country around 3 years ago, which is sad.

86. kiko007

Posts: 7521; Member since: Feb 17, 2016

Amazing phone overall. Blows my iPhone 7 plus away in audio and screen quality (at least to me) but I've always been an audio guy. Battery life is excellent too. The only issue I've had is with the Silver paint, but I'm trading it in for a red one this weekend :D.

90. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Ohh I see, good thing HTC never forgets the audio lovers. Had an HTC One M9 in the past, excellent audio, I can say that the SD810 issues were a bit overblown.

163. drkuthan

Posts: 76; Member since: Mar 08, 2013

yeah to your deaf ears and blind eyes omg damn androfag u really f**k off retard idiot trade your brain or at least go get an eye and ear chack fag

82. sissy246

Posts: 7129; Member since: Mar 04, 2015

DID I not say Samsung could have handled it better.

51. NarutoKage14

Posts: 1348; Member since: Aug 31, 2016

For once I don't condone bringing Apple into this. This time around the entire $# ¡+$+0®m is on Samsung and it's Note 7 parts suppliers.

102. iushnt

Posts: 3160; Member since: Feb 06, 2013

How can some Samsung user hate the brand saying when he/she is satisfied as a user. The news which you are referring(regarding text message) seems to be fake. You can find lots of similar news about Apple too. Will that make you hate Apple?

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