Six-year old boy gets burned when a Samsung Galaxy Note 7 explodes in his hand
The kid's grandmother, Linda Lewis, said that her grandson "was watching videos on the phone when the battery exploded. It set off alarms in my house." Luckily for the child, he was able to return home although he is now afraid of going near any phones. The family has been in touch with Samsung, but didn't reveal anything about the conversation(s) that took place.
UPDATE: A Samsung spokesperson has reached out to PhoneArena with a statement on the incident:
Samsung is telling all Galaxy Note 7 owners to turn off the device and exchange it. The manufacturer is giving owners two options. They can get a Samsung Galaxy J as a loaner, and exchange that for a new Galaxy Note 7 when Samsung starts shipping a revised version of the phone. Or, the phablet can be exchanged for a Samsung Galaxy S7 or Samsung Galaxy S7 edge model. The price difference will be refunded, refunds will also be coming for Galaxy Note 7 accessories returned, and a $25 gift card or bill credit will be given to the owner of the Galaxy Note 7. We should point out that the Samsung Galaxy S7 edge has had issues of its own and is the subject of a lawsuit from a man who suffered second and third degree burns when his Galaxy S7 edge exploded in a shirt pocket.
Some have criticized Samsung for not issuing an official recall for the Samsung Galaxy Note 7. That would force Samsung to file paperwork with various government agencies, and would make it a crime to sell the phone. The manufacturer has determined that defective batteries found in some units are leading the phone to explode.
Samsung will reportedly deactivate all recalled units after September 30th. Until then, either exchange the phone or turn it off. Your family's life is at risk.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco