Samsung to give Galaxy Note 7 owners a Galaxy J model until the new phablets are launched
Samsung is now giving Galaxy Note 7 owners two options. One is to exchange their Samsung Galaxy Note 7 for a Samsung Galaxy J series "loaner" model. Once the new and revised Galaxy Note 7 is ready (pending CPSC approval), the Galaxy J can be turned in for the replacement phablet. Samsung says that some carriers and retail outlets are going along with this. Check with your carrier.
The second option is to trade in the Galaxy Note 7 for a Samsung Galaxy S7 or Samsung Galaxy S7 edge, with a refund for the Galaxy Note 7 accessories returned. A refund will also be issued for the price differential between the models. Keep in mind that the Galaxy Note 7 edge is at the center of a lawsuit over a unit that caught fire in a man's pants, seriously injuring him. Those taking the Galaxy S7 or Galaxy S7 edge in exchange for a defective Note 7 will not be able to trade back for the new Galaxy Note 7.
agency is said to be working with Samsung toward an official recall. The agency also said that it wasn't sure that issuing new and improved Samsung Galaxy Note 7 units to replace the defective models is a good enough solution.
Samsung's comment in its press release hinted that the CPSC will have to sign off on the release of the replacement Galaxy Note 7 units. Government agencies are not built for speed. If the CPSC has to weigh in on what would be the end game for Samsung, it might take a few weeks longer before owners of the phablet start seeing their replacement Galaxy Note 7 phones.
We do need to point out here that Samsung is now telling owners of the device to power it down. When the manufacturer of a phone is warning buyers not to use it, we would comply. With the Exchange Program options, there is no reason for anyone to hold on to the defective version of the Galaxy Note 7.
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party
3 November Samsung promises to work hard towards regaining consumer trust
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco