Samsung to give Galaxy Note 7 owners a Galaxy J model until the new phablets are launched

Samsung to give Galaxy Note 7 owners a Galaxy J model until the new phablets are launched
The biggest thing holding back some Samsung Galaxy Note 7 owners from exchanging their phone is the fear that if they trade their defective unit now, they won't be given the opportunity to trade the new phone they pick for the new, safe version of the Galaxy Note 7. Samsung is addressing this issue with the latest release on the Exchange Program.

Samsung is now giving Galaxy Note 7 owners two options. One is to exchange their Samsung Galaxy Note 7 for a Samsung Galaxy J series "loaner" model. Once the new and revised Galaxy Note 7 is ready (pending CPSC approval), the Galaxy J can be turned in for the replacement phablet. Samsung says that some carriers and retail outlets are going along with this. Check with your carrier.

The second option is to trade in the Galaxy Note 7 for a Samsung Galaxy S7 or Samsung Galaxy S7 edge, with a refund for the Galaxy Note 7 accessories returned. A refund will also be issued for the price differential between the models. Keep in mind that the Galaxy Note 7 edge is at the center of a lawsuit over a unit that caught fire in a man's pants, seriously injuring him. Those taking the Galaxy S7 or Galaxy S7 edge in exchange for a defective Note 7 will not be able to trade back for the new Galaxy Note 7.

Those taking advantage of either exchange option will be given $25 by Samsung (for the inconvenience) in the form of a gift card, in-store credit or bill credit from select carrier retail outlets. We also want to point out something said this afternoon by the Consumer Protection Safety Commission (CPSC). The agency is said to be working with Samsung toward an official recall. The agency also said that it wasn't sure that issuing new and improved Samsung Galaxy Note 7 units to replace the defective models is a good enough solution.

Samsung's comment in its press release hinted that the CPSC will have to sign off on the release of the replacement Galaxy Note 7 units. Government agencies are not built for speed. If the CPSC has to weigh in on what would be the end game for Samsung, it might take a few weeks longer before owners of the phablet start seeing their replacement Galaxy Note 7 phones.

We do need to point out here that Samsung is now telling owners of the device to power it down. When the manufacturer of a phone is warning buyers not to use it, we would comply. With the Exchange Program options, there is no reason for anyone to hold on to the defective version of the Galaxy Note 7.

source: Samsung

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Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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70 Comments

106. lyndon420

Posts: 6600; Member since: Jul 11, 2012

He probably has lots of background data going on... I remember Facebook being bad for that.

3. Lyngdoh

Posts: 319; Member since: Sep 06, 2012

The bigger you are the harder you fall

12. amats69

Posts: 1527; Member since: Nov 12, 2012

Hello Nokia

16. Lyngdoh

Posts: 319; Member since: Sep 06, 2012

Nokia fell so hard they reached rock bottom

111. willywanta

Posts: 502; Member since: Jun 04, 2014

3310 might be responsible for the excessive weight

4. rizzell

Posts: 25; Member since: Dec 31, 2011

What if you already traded in your note 7 in and got the s7 edge because that was one of the original trade in options and was told and originally stated through Samsung that once the new note 7 is available you can trade in that device for it. Seems like their going back on their word. Looks like its time to return the s7 and wait for the LG V20

5. Dude2

Posts: 41; Member since: Oct 27, 2011

Swappable battery = problem solved.

14. amats69

Posts: 1527; Member since: Nov 12, 2012

how can this be a solution? u cant just swap a new battery with the exploded and damage phone... better battery and better QA/QC is the solution.

22. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

Good luck when unethical retailer swap away the original to the third party battery, and when it explode Samsung will accused you and you won't get any warranty at all. At least Samsung get response on these and get one to one replacement because battery cannot be swapped away and Samsung can't ran away for these

107. lyndon420

Posts: 6600; Member since: Jul 11, 2012

Agreed. It would be easier for Samsung and retailers to ship and stock replacement batteries instead of the entire device.

6. Plasticsh1t

Posts: 3094; Member since: Sep 01, 2014

Man if they made it with a removable battery this would never happened. Maybe they will do it with s8 and note 8.

15. Lyngdoh

Posts: 319; Member since: Sep 06, 2012

Removable battery might ease the problem but will not solve it. S5 had removable battery and still explodes.

70. BlackhawkFlys

Posts: 908; Member since: May 07, 2014

Exploding iPhone 6 leaves a man with third degree burns. August 2.http://www.telegraph.co.uk/news/2016/08/02/exploding-iphone-leaves-man-with-third-degree-burns/

83. sissy246

Posts: 7035; Member since: Mar 04, 2015

Yes it would have still looking happened to some since the phone still would have been shipped with the bad batteries , just would have been a cheaper fix for Samsung to mail out new batteries .

7. Barney_stinson

Posts: 672; Member since: May 30, 2016

Price drop coming very soon!!!!

9. ibend

Posts: 6747; Member since: Sep 30, 2014

drop it to $600 and I'll take one at black friday or year-end holiday sale (for extra discount and safer battery, lol), and get S8 next year... (if not, I'll just get S8edge, or whatever the name of the next S phablet)

10. Barney_stinson

Posts: 672; Member since: May 30, 2016

I will buy another oneplus 3 and have party with my friends!!!

8. ibend

Posts: 6747; Member since: Sep 30, 2014

galaxy J? seriously? bwahahahaha... will be totally stressful to suddenly switch from slagship to low-end, even if its just for a few days.... they should lend them note5 or S7edge (even if it's refurbished unit, and refurbish it again after it get returned)

11. cnour

Posts: 2305; Member since: Sep 11, 2014

The only solution the following: Samsung to give Galaxy Note 7 owners an iPhone 7 Plus until the new phablets are launched.

35. tedkord

Posts: 17198; Member since: Jun 17, 2009

I'd rather have the Galaxy J. Not as much of a step down.

99. cnour

Posts: 2305; Member since: Sep 11, 2014

So you will move from explosion to explosion.

84. sissy246

Posts: 7035; Member since: Mar 04, 2015

I would take a s3 or s4 before I would use a iphone

101. cnour

Posts: 2305; Member since: Sep 11, 2014

Sorry I did a mistake in my comment. The good one is: Samsung to give Galaxy Note 7 owners an iPhone 3GS until the new phablets are launched.

13. UglyFrank

Posts: 2191; Member since: Jan 23, 2014

If they are going to offer an S7/Edge as a replacement, they need to port all the new features bar the S-Pen features to those devices

19. Trex95

Posts: 2377; Member since: Mar 03, 2013

Nokia should take the chance and release high end Android phone with there fabulous camera.

21. johanbiff

Posts: 415; Member since: Mar 31, 2015

Samsung is handling this issue quite good imo, Apple would never get you a loaner less take the blame and recall anything.

25. Trex95

Posts: 2377; Member since: Mar 03, 2013

FYI I used to own the crappy IPhone 5c breake the whole screen and digitizer once accidentally guess what Apple gave me a new one for free. One of my ppl break his IPhone 6s Plus screen they fixed it for 150$ only.

31. cnour

Posts: 2305; Member since: Sep 11, 2014

Quite good? Seriously? They don't know what to do. Apple did not face such a big problem that is dangerous for the customer life. So leave Apple and talk about Samsung only please.

37. tedkord

Posts: 17198; Member since: Jun 17, 2009

Yes, quite good. Extremely well. Within a day or two of the reports, they admitted the issue and immediately started recall. They're replacing ALL units, not just those affected. Apple still hasn't admitted to either the iPhone 4 antenna issue or the iPhone 6 bending issue (which translated directly to the iPhone 6 touch screen issue). They lied and denied the whole way, and though they eventually did the right thing with the antenna, they were dragged kicking and screaming to it. They never did the right thing with the bend issue, and many folks were told tough luck, buy another.

65. Fona13A unregistered

It's hard to give credit where credit is due right? Even if you can criticize the company in the same sentence. Totally not logical or mature thinking.

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