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Samsung tested the batteries inside Galaxy Note 7 on its own, unlike other handset manufacturers

Samsung tested the batteries inside Galaxy Note 7 on its own, unlike other handset manufacturers

While Samsung is trying to gather all the Galaxy Note 7 units still in the hands of customers, new information concerning the testing of the smartphone has just emerged.

According to a new report coming from reputable source, Samsung has decided to self-test the batteries inside the Galaxy Note 7 instead of using a third-party lab. Other handset manufacturers, including Apple are using one of the 28 labs that are certified by the wireless industry trade group in the United States, the CTIA.

The testing is done to ensure that the products comply with the standards enforced by the IEEE (Institute of Electrical and Electronics Engineers). It appears that the South Korean company is the only one that uses the self-testing method, at least that's what the association claims.

The information has been confirmed by a Samsung spokesperson as well, who also said that internal testing labs did not show any issues in the original and replacement Galaxy Note 7 phones, which is a bit unusual considering the fact that the handset maker announced back in September that there's a problem inside the Note 7's battery.

We've certified over 1,500 batteries. This is the first time we've had an issue - said Tom Sawanobori, the chief technology officer at the CTIA.

Even though there are other handset makers like Motorola, which use their own labs to test batteries, when its products are sold in the United States they are making use of third-party labs in order to obtain CTIA certification, something that Samsung hasn't done with the Galaxy Note 7.

Samsung announced last week that following the Galaxy Note 7 fiasco, it has decided to operate “significant changes” when it comes to quality-assurance of its products. Although the company did not elaborate on the matter, it would make sense for Samsung to start using these third-party labs once again, just like the rest.



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posted on 16 Oct 2016, 22:58 5

1. maherk (Posts: 5001; Member since: 10 Feb 2012)


"While Samsung is trying to gather all the Galaxy Note 7 units still in the hands of customers"

Oh trust me, definitely not all of them. Although I acknowledge that Samsung phones are the best, I will never ever buy nor recommend any Samsung device to any of my friends and relatives, after both Samsung Lebanon and Samsung USA gave nothing but fake promises. I took a $400 loss with my Note 7 because I couldn't take it on the airplane with me anymore, and settled down for an Honor 8, and so far I am loving it.

posted on 16 Oct 2016, 23:13 12

4. Harambe (unregistered)


There is no reason to buy 800$ phones anymore. 400$ phones provide 90% of the goodness in half the price. I myself switched from a note 5 to oneplus 3 and never going back.

The only reason I would spend more than 500$ on a phone would be to buy an iPhone and try a different experience. Also performance.

posted on 16 Oct 2016, 23:23 2

6. maherk (Posts: 5001; Member since: 10 Feb 2012)


I do agree with that. While my Honor 8 falls short in some areas when compared to my old Note 8, I don't believe it worth the $800 dollars I paid for after spending $440 on this one.

posted on 16 Oct 2016, 23:51

9. NoToFanboys (Posts: 3149; Member since: 03 Oct 2015)


Is it true that the Honor 8 looks much better in person than on images/videos?

posted on 17 Oct 2016, 04:48

23. maherk (Posts: 5001; Member since: 10 Feb 2012)


It looks even better. I got the blue one, and I can't quit tilting it to see the way lights reflection on it.
I can't say how's the battery life been, since all I have done is listen to music while on the airplane, but so far so good.

posted on 17 Oct 2016, 04:56 1

25. NoToFanboys (Posts: 3149; Member since: 03 Oct 2015)


I've yet to see one in person, sadly it is still not offered in our local mall's Huawei store.
Curious about your experience once you've done your regular non music only usage.
The YouTube reviews about the Honor 8 always give it a high score, that's why I'm so curious about it.

posted on 17 Oct 2016, 08:15

32. maherk (Posts: 5001; Member since: 10 Feb 2012)


So far, it is much better than what I thought I ll be getting for a phone that cost $400, and based on the shots I took during my 26 hours flights, I can say that reviewers were right when they said that Huawei's dual camera can challenge Samsung's cameras.

Anyways, I ll definitely give you full update within a week or so.

posted on 17 Oct 2016, 19:51

50. NoToFanboys (Posts: 3149; Member since: 03 Oct 2015)


Looking forward to that, thanks

posted on 17 Oct 2016, 08:08 3

30. Papa_Ji (Posts: 357; Member since: 27 Jun 2016)


Different experience of what......
Pixelated display....
iTune crap.....
A camera that can't beat 1.5 year old S6...
Non expendable storage....
VR ....
..............

posted on 17 Oct 2016, 08:13 1

31. Harambe (unregistered)


Software my friend, software. iOS has better optimized apps and they look more consistent.

Also I'm thinking of shifting to macbook + iPad + iPhone setup, and they interact together really well.

posted on 17 Oct 2016, 18:11

49. jjjsong (Posts: 75; Member since: 27 Dec 2011)


While I like the macbook (for development) myself, iphone apps do not have consistent looks at all. Android apps actually have more consistent looks. Also not having a universal back button concept makes each iphone app harder to use since they all have a back button at different places.

posted on 17 Oct 2016, 21:23

51. Harambe (unregistered)


MacBook is only good for development of you're developing apps for ios. I prefer linux otherwise.

posted on 17 Oct 2016, 01:18 7

16. Good-Is-Better (Posts: 82; Member since: 12 Nov 2015)


Wait till Note 8 lands, all of you will change your minds. The Galaxy Note 8 will not need any recommendations, it presence will recommend it self.

It's just a matter of time. I know you people are mad at Samsung now, but before the Note 8 comes, your wounds will be healed.

I finally bought the S7 edge, but I will get the Note 8 as soon as it's there.

I accept that $400 phones does what the $800 phone can do. But anytime I use them, I always find something lacking from the current Samsung flagship.

posted on 17 Oct 2016, 02:02 1

18. pongkie (Posts: 656; Member since: 20 Aug 2011)


there won't be a note 8 they just killed the brand

posted on 17 Oct 2016, 13:19

42. donfem (Posts: 698; Member since: 30 Mar 2011)


What are you talking about? Who "killed" what? Who are "they"?

posted on 17 Oct 2016, 04:49 4

24. maherk (Posts: 5001; Member since: 10 Feb 2012)


I am mad because of the way they gave me fake promises, not because of the faulty battery.
Thats why I am never going back to Samsung.

posted on 17 Oct 2016, 08:25 1

33. sissy246 (Posts: 4223; Member since: 04 Mar 2015)


I know they keep sending you to different people on the phone. But you said you hung up after being on the phone a lot. Sometimes you have to be willing to hang on the phone to get something done.
NO I am not sticking up for them
I am just saying you shouldn't have gave up.

posted on 17 Oct 2016, 15:04

46. maherk (Posts: 5001; Member since: 10 Feb 2012)


Check comment 45, I never said I hung up because they made wait for too long on the phone

posted on 17 Oct 2016, 14:00

44. Alex11092 (Posts: 30; Member since: 25 Jun 2015)


I see your point of view, but the way the 'Rep' handled your case has nothing to do with Samsung. You could of complained, which I am sure you did. Ex: a MCDs worker treated you bad, doe that stop their burgers from tasting amazing? No.

posted on 17 Oct 2016, 15:03 1

45. maherk (Posts: 5001; Member since: 10 Feb 2012)


The thing is that it wasn't just one representative, and the whole thing went on for 5 days. And actually it goes back to the 1st recall, Samsung Lebanon refused to replace it, even though in their official statement they said EVERY Note 7 will be replaced, then they told me that Samsung USA will definitely replace it. And after I was assured that my device will be replaced, and after spending more than 5 hrs combined talking to them, and getting my info taken to get my refund, I was transferred to the department that will schedule the refund/replacement, only to be told by that department that I need to call Samsung Korea since my phone was made there.

posted on 17 Oct 2016, 08:53 3

36. PrYmCHGOan (banned) (Posts: 335; Member since: 28 Sep 2016)


Your own stupidity is why you're stuck with your phone. I posted to you PA's article for anyone who purchased a Note 7 via a 3rd party.

I posted to you 6 times.

Either you purposely didn't read it, as I noticed you didn't make one comment on that article.

http://www.phonearena.com/news/Bought-a-second-hand-Galaxy-Note-7-unit-Samsung-will-still-exchange-it-for-you_id86516

"In a press statement, Samsung said:

Any customer who bought a Note7 [used] should contact us directly at 1-844-365-6197 to exchange their device. We are working as quickly as possible to make the service experience for our customers as quick and smooth as possible and we are grateful to our Note7 customers for their patience during this time."

If you aren't smart enough to go read this article and call this number, then don't blame Samsung.

Oh and FYI - It has always been the case, that if you buy a product outside your own country, you can't return the product to the OEM in another country.

if I buy a phone in Korea, and have it shipped to the USA and then I have problems with it, I can not return the phone to even the same compnay even if they exist in the USA.

I would need to return the phone to its country where it was actually purchased from

Everyone on this planet seems to know this but you.
You are stuck with your phone, because you're not smart.

Why did you bring a phone you didnt buy in the USA, to the USA hoping to exchange it? I've never heard of anyone ever doing such a thing.

Which is why I don't believe your story. Even if your story is true, I don't care. It doesn't make what I said, any less true.

posted on 17 Oct 2016, 15:14 3

47. maherk (Posts: 5001; Member since: 10 Feb 2012)


You can shove that link up in your Ahole you grumpy old man. I can expect nothing more from a Samsung employee.

1- why post that link and number if you believe and know for sure that I am fighting for a lost case and that I ll never get my phone replaced?
2- I ve told you bunch of times why I took it to the US but you're too blind that your dead brain won't absorb any facts that shows Samsung's hypocrisy.
3- The last time you questioned the legitimacy of me having a Note 7, you were shut down by a simple picture with my Note 7 having a screenshot of your stupid comment, only for you to hide like a coward and never reply back even though you had tens of people mock you on your post. So I ll save you that embarrassment again.

4- and this is an important, for a HYPOCRITE like you, who was always kind to me simply because you stupidly believed that I am a blind Samsung fan like you only because I purchased and admired their products, then turned on me because I dared and criticized your Gods in Samsung. So for that I ll tell you this, you can bark and question me all you can, your opinion means zero to me, and trust me on this one, this will definitely be the last time I respond to you kid.

posted on 16 Oct 2016, 23:04 1

2. Bernoulli (Posts: 4338; Member since: 01 Sep 2012)


I dunno, Nokia also tested and destroyed faulty products.

http://www.pcworld.com/article/113416/article.html

posted on 16 Oct 2016, 23:54 1

10. willytbk (Posts: 243; Member since: 15 Aug 2012)


did you really read that article ???? the article is about counterfeit batteries and Nokia indeed destroyed the counterfeit batteries.

posted on 17 Oct 2016, 00:45

13. Bernoulli (Posts: 4338; Member since: 01 Sep 2012)


Of course, read it again, Nokia also destroyed their faulty batteries

posted on 16 Oct 2016, 23:11 3

3. handsomparis (Posts: 75; Member since: 11 Jun 2015)


Exactly my note 7 still going strong

posted on 16 Oct 2016, 23:18 14

5. Feanor (Posts: 859; Member since: 20 Jun 2012)


You mean that you're still keeping a Note 7? You do understand that apart from being a danger to yourself and others, your Note 7 will never see an update to Android 7.0, or any security updates, or that there is no valid warranty in case it needs repairing. Your "still going strong" Note 7 is an already obsolete phone, so do yourself a favour and return it.

posted on 16 Oct 2016, 23:38 2

7. jeroome86 (Posts: 2202; Member since: 12 Apr 2012)


Not to mention if he kills someone he could be prosecuted. Turn the d*** phone in already.

posted on 16 Oct 2016, 23:42 1

8. handsomparis (Posts: 75; Member since: 11 Jun 2015)


Ugh shut up I have it put up

posted on 17 Oct 2016, 00:49 2

15. Bernoulli (Posts: 4338; Member since: 01 Sep 2012)


So it wasn't even going strong anyway lol lies at its finest

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