Samsung considers Galaxy Note 7 recall as battery is found to be faulty

Samsung considers Galaxy Note 7 recall as battery is found to be faulty
The launch of the Galaxy Note 7 appears to be going from bad to worse for Samsung. Despite some very strong early sales and considerable acclaim, there have been several reported cases of the device exploding whilst on charge. Having suspended shipment of the device in order to investigate the issue, the company is now reportedly considering a recall of the some 400,000 units sold throughout its native South Korea

Per the The Korea Herald, Samsung was initially going to replace batteries within the devices free of charge — no pun intended. As it continues to devise a contingency plan, the firm is now said to be considering full refunds or outright replacements as part of a recall.

The Note 7, with plenty of improvements to Samsung's recent fleet of top-spec handsets, looked a sure-fire winner from the start. With close to half a million sold in Korea in under two weeks and launches set to take place across other markets, the phablet was poised to smash the company's previous sales records. 

According to The Herald, Samsung has 'tentatively concluded' that the battery is to blame. But while a recall is very much on the cards in Korea, the launch event in China later today will go ahead as planned. Apparently, while Samsung produces the battery cell in-house, the battery pack is outsourced to various manufacturing partners. Among them is a firm called Korean ITM Semiconductor, which is said to have produced the faulty packs for the Note 7. 

For the China launch, a Chinese company called Amperex Technology is behind the battery packs. So provided that Samsung can fish out the existing devices packing the rogue ITM batteries, the Note 7 will hopefully be able to avoid becoming a long-term fire hazard.


source: The Korea Herald (1), (2) via BGR

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

FEATURED VIDEO

130 Comments

1. Landon

Posts: 1245; Member since: May 07, 2015

Looks like I'll be sticking with my Note 5 for another year. Btw it's still running silky smooth for those of you who think TouchWiz is a cancer.

11. sarcastic_nerd unregistered

S6 and note 5 run smoother than s7 or note 7. Samsung actually did some work in 2015 and released only exynos devices, optimized them well and it shows. Note 7 looks like a disaster in the other hand. Battery drains, explosions, scratches, lag, really bad value for money any whatnot.

27. jeevanand88 unregistered

True..!! im using s6 edge and my friend has a new s7 edge. My device has around 3000pictures and more apps installed than his new s7 edge with only 500+ pics not so many apps installed as in my s6 edge. While using s7 edge i saw a lag while opening a picture evry time even though the pic size in s7 edge is only around max of 4MB. s6 works just smooth enuf without any lag and loads even bigger size pics which is around 6MB...!! I would say the touchwiz is still laggy and approching the worst part of its period... or the software is not blended good enuf with its hardware which is not the case in iphones and HTC 10

149. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

Hmmmm....

28. tedkord

Posts: 17417; Member since: Jun 17, 2009

I've experienced none of those. The battery life is awesome (much better than my Note 5), no lag, no explosion. It runs as smooth as my Note 5.

34. trojan_horse

Posts: 5868; Member since: May 06, 2016

What variant of theNote7 are you rocking? You must have a great deal of luck, man!

71. tedkord

Posts: 17417; Member since: Jun 17, 2009

The U.S.Verizon SD820 version. Not luck, it's a great phone. The reviews are overwhelmingly positive.

79. Mxyzptlk unregistered

I don't think he's being honest.

85. tedkord

Posts: 17417; Member since: Jun 17, 2009

That's because you wouldn't recognize honest. Check out all the reviews.

104. Mxyzptlk unregistered

#Deflecting

114. tedkord

Posts: 17417; Member since: Jun 17, 2009

I didn't think you know what that word means. But you clearly know how to do it.

144. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

I can vouch for him Mxy. The only issues I have with mine are, when I restart mine, it defaults back to the AT&T ring tone, and when I delete a text, sometimes it'll still show in the field, but not in that particular persons folder. Other than that, it's great. Launch day devices always have a bug or two. I learned that a long time ago.

152. Mxyzptlk unregistered

I can take your word for it darkk because you are straight to the point regardless what device it is. Don't get me wrong, I'm liking the idea of the Note 7, but I'm just being cautious. Now what Samsung can do is hurry up and get those S3 gears out.

155. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

Bro, I swear I just came back from returning my gear s2. AT&T will have the Frontier, and I gotta have it. I had 4 days to return my gear s2, it was a no brainer.

36. kiko007

Posts: 7518; Member since: Feb 17, 2016

You have to admit, it's kinda hilarious you have to use anecdotal evidence to respond to Samsung's criticism in 2016. The lag issue has been a problem for the for years now, and it's seemingly a stigma that they refuse to address. XDA reported that the Note 7 can be up to 20% slower than the S7 and other flagships carrying the 820, meaning it's probably a software issue they can hotfix. The explosion thing though........

51. j2001m

Posts: 3061; Member since: Apr 28, 2014

This can happen with any company as is limited to a company that as nothing to do witht Samsung, it is also clear that if your note 7 is not on the list you not going to have a problem, so get over it

57. kiko007

Posts: 7518; Member since: Feb 17, 2016

Did I imply that it wasn't?

73. tedkord

Posts: 17417; Member since: Jun 17, 2009

Anecdotal is all we ever get from those claiming it's laggy. They claimed constantly that the Note 5 was laggy. Reviews said otherwise. You'll notice that those claiming the lag ate those hating on Samsung in every article, and they've never owned or used the phones in question.

78. Creep

Posts: 193; Member since: Apr 05, 2016

XDA running tests on multiple Note 7's is NOT anecdotal: http://www.xda-developers.com/with-the-note-7-samsung-still-delivers-embarrassing-real-world-performance/ Sorry tedkord, but you're way wrong here. XDA is a trusted source. The Snapdgragon Note 7 has a lag problem. This is a fact.

87. tedkord

Posts: 17417; Member since: Jun 17, 2009

It is. It's their anecdote. Ask Darkkjedii here, an owner of both the Note 7 and the iPhone 6s, and an Apple fan, what his experience is.

99. kiko007

Posts: 7518; Member since: Feb 17, 2016

But that's more anecdotal evidence. We need metrics, not opinions. That's the issue here. I trust your and darkk's assessment of the phone, but you aren't going to sway needs without sheer numbers backing your claim.

145. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

Post 144 bro.

106. Mxyzptlk unregistered

You're grasping at straws here.

146. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

Post 144 bro. I've had non of the issues with mine, it performs well and works as advertised too. The only lag I get, is here on phonearena, this site is horrible on phones, and my 6S Plus lags and crashes on phonearena big time. On my iPhone, I constantly get a crash message (A problem has occurred with this web page, so it was reloaded). That happens no less than 10 times a day on PA. Not sure what the issue is, but neither device is smooth on this site. Other web pages work just fine. My Note 7 is otherwise very smooth, with great battery life to boot. Since I've had it, its consistently about 15% better than my Note 5 over the course of the day. My 6S Plus always out performed my Note 5 in battery life, but the N7 is just as good, while doing way more, and pushing more pixels. I'm so tempted to link my YouTube channel, but I just don't want to deal with the trolls, especially TexhieXP and his rants in my comments section. The Note 7 is flat out the best phone I've owned so far, my wife loves hers too. We'll see what Apple drops next week. I'm always going to be brutally honest.

153. Mxyzptlk unregistered

I honestly wouldn't mind the Note 7. I really like how versatile the Samsung Pen is and Samsung Pay. I will probably hold out until next year because my Nexus 6P is still serving me well.

156. darkkjedii

Posts: 31328; Member since: Feb 05, 2011

I don't think the USA versions have the battery issues. I still have my 6S Plus, I think the smart bet for me, is to wait for the anniversary model.

139. bobby84

Posts: 595; Member since: May 13, 2016

I see you still trying to convince people their phones are laggy. New you will try to convince me my coral blue phone is neon pink.

39. Creep

Posts: 193; Member since: Apr 05, 2016

You seem to repeat the same thing tedkord. While you may not have any issues, other people do have them. Your own experiences do not invalidate other people's experiences. Like I've said before, in terms of lag specifically, I'd trust XDA opinion over yours any day of the week. If they say the performance is embarrassing in real life, I'm trusting their judgement. However, we are all happy you seem to have a zero issue phone. But, respect the people who do have said issues.

44. trojan_horse

Posts: 5868; Member since: May 06, 2016

tedkord nowhere near said or even implied that his experiences invalidates the many reports of the Note7's flaws. As you can read (assuming you aren't blinded by fanboyism) then you can clairly see he simply gave his own experience about the Note7. Problem?

59. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

The problem is that he says the same couple things on every Note 7 article regarding a specific issue. It's like a tornado destroyed almost your entire neighborhood, but tedkord is the one annoying neighbor who always brings up the fact his house had no damage.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.