Samsung Galaxy S5 camera bug found; new units coming to market with no problems

Samsung Galaxy S5 camera bug found; new units coming to market with no problems
Over the weekend, we mentioned an issue that some Verizon owners of the Samsung Galaxy S5 were experiencing when they opened their camera. Instead of being able to use the snapper, a notice popped up saying "Warning: Camera Failed." A factory reset is not going to help with this problem. As we suggested on Saturday, those with a Samsung Galaxy S5 that is affected, should call Samsung at 1-888-987-4357 to arrange an exchange under the warranty. You should also contact Verizon technical support.

On Sunday, Samsung announced that the number of Galaxy S5 units with this problem is "very limited". Even more important for a flagship device that markets its 16MP rear camera heavily, Samsung says that new units tumbling off the assembly line will not have this problem. The Korean manufacturer found that the problem has to do with the ROM component, which stores the information that is necessary for the phone to run the camera.

While it is not related to the camera issue, Samsung warned its investors that profit for the first quarter is going to be lower on a year-over-year basis. This will be the second straight annual decline in profitability for the company.

source: Reuters

Related phones

Galaxy S5
  • Display 5.1" 1080 x 1920 pixels
  • Camera 16 MP / 2.1 MP front
  • Processor Qualcomm Snapdragon 801, Quad-core, 2500 MHz
  • Storage 32 GB + microSDXC
  • Battery 2800 mAh(21h 3G talk time)

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21 Comments

1. skyline88

Posts: 697; Member since: Jul 15, 2013

problem found and fixed. good job Samsung!

5. Ashoaib

Posts: 3269; Member since: Nov 15, 2013

ROM created the problem? Which is not considered as an important component... even if important, it is not a component to talk about but it created a big problem which negatively hilighted an important camera

6. Sauce unregistered

Indeed indeed. Respect to the developers for finding that fast.

2. Ashoaib

Posts: 3269; Member since: Nov 15, 2013

Profit will keep decling bcoz they are uping their specs and using latest technology... only apple will be able keep profit at a level or even increase bcoz they are using mid range specs as high end

8. mayur007

Posts: 593; Member since: Apr 10, 2012

bcoz samsung believe in innovation and providing latest technology they dont care much for profit they care for the technology

13. androiphone20

Posts: 1654; Member since: Jul 10, 2013

Samsung, are financially healthy as a result of their low cost model? Samsung's only healthy because they make the guts inside due to them being component manufacturer. so the costs to Samsung for memory, NAND, screen, and processor is less than if they weren't a component man.

16. SleepingOz unregistered

They might not be as greedy as apple but trust me, every company cares about profit!

3. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Samsung is handling this "camera failed" issue far better than Apple would have. But Samsung is making too many over-priced mediocre phones which result in this: "Samsung warned its investors that profit for the first quarter is going to be lower on a year-over-year basis. This will be the second straight annual decline in profitability for the company."

4. Sauce unregistered

Especially when the phone only costs $256 to make

7. tech2

Posts: 3487; Member since: Oct 26, 2012

Profits are declining because. 1. Market saturation. Apple is having similar problems 2. Because of the higher specs the cost of the phones are higher while the selling price remains the same. (This is good for consumers)

10. mayur007

Posts: 593; Member since: Apr 10, 2012

i think because of rapid innovation wvga then hd then full hd now qhd i think processor cost is still the same apple they dont have any problem in us they have problem in country other than us

9. mayur007

Posts: 593; Member since: Apr 10, 2012

apple phone cost only 199$ for a 799 phone add 5 - 10$ for memory and sell it for 899$ 999$

11. Sauce unregistered

You do realize that the iPhone 5s (on launch day) was $650…. ?

12. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Apple prices the phone a lot higher in other countries.

17. SleepingOz unregistered

The world doesn't revolves around america and igadgets are usually the most overpriced products around in many countries.

19. refillable

Posts: 1071; Member since: Mar 10, 2014

America≠World

14. jroc74

Posts: 6023; Member since: Dec 30, 2010

Well....that was a quick fix. Folks wanting a GS5 on Verizon should be happy. Sounds like they wanna make sure it doesnt happen across the board with any model.... Good job Samsung.

15. mrblah

Posts: 577; Member since: Jan 22, 2013

It's to late, the damage is done... It should really say "phone failed".

21. jroc74

Posts: 6023; Member since: Dec 30, 2010

If the iPhone can survive...Antenna gate.....the GS5 will be fine. And lets look at the suggestions for fixes, and actual fixes for the iPhone 4 and the GS5.. Doesnt look too much like fail now.... Looks like Samsung actually one upped Apple vs the iPhone 4 issue.

18. refillable

Posts: 1071; Member since: Mar 10, 2014

You guys should rather praise than bash. That's a pretty quick action.

20. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

so to be clear Verizon was NOT the cause of this issue? okay, now move along now Verizon Trolls.

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