Pokemon GO Fest refunds all tickets due to connectivity issues, but is that enough?

Pokemon GO Fest refunds all tickets due to connectivity issues, but is that enough?

The first major Pokemon GO live event turned out to be a disaster for organizers and most of the attendees. Although people were promised in-game events that would only be accessible from the location of the Pokemon GO festival held at Grant Park, Chicago, United States.

No less than 20,000 Pokemon GO players are said to have taken part at the event, but things didn't go as planned since organizers announced they would offer refunds only a few hours after the event has begun.

Many of the attendees had trouble getting the game to work at the Pokemon GO festival and even booed Niantic's CEO John Hanke when he got on the stage. Thousands of people were waiting for hours to get into the park, and after they've managed that, they couldn't log into the mobile game and unlock the “legendary” Pokemon teased by the developer.

Legendary Pokemon

Legendary Pokemon



Later on, the company's chief marketing officer Mike Quigley announced Niantic would be refunding the price of the ticket to every attending the event. On top of that, the company will offer $100 of in-game credits to Pokemon GO players.

The refunds will be issued via email to players who registered a wristband for the event, organizers said, but for the time being it's unclear how many attendees will get refunds.

Unfortunately, the main issue is many of those who attended the Pokemon GO Fest had traveled from other countries and some even paid a hefty amount for the ticket, not just $20. Obviously, they will not be refunded more than the $20, the price of the ticket, even if some tickets were resold for hundreds of dollars.

Pokemon GO Fest refunds all tickets due to connectivity issues, but is that enough?


Despite the gameplay issues admitted by developer Niantic, it appears that some attendees at the festival were actually able to play Pokemon GO and managed to catch lots of Pokemon, at least for a while.

The technical struggles that Niantic faced at the Pokemon GO Fest in Chicago raise the question whether or not the company is capable of running such major live events. The company has already announced seven more similar festivals that will take place this summer across Europe, but people might have second thoughts after what happened in Chicago over the weekend.

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5 Comments

1. Zack_2014

Posts: 677; Member since: Mar 25, 2014

Another fail inspite of dealing with countless number of server down problems in the past. Not sure about now.

2. tangbunna

Posts: 433; Member since: Sep 29, 2016

Wow. There were 20000 of time wasters.

3. TBomb

Posts: 1029; Member since: Dec 28, 2012

Some of those 20k people would say that whatever you like to do is a time waster. Some of those 20k people would say being on this site is a time waster. Why does it matter what people do with their time? It's not wasting yours and if you happen to be one of the business-driven, 'they could be working and making money instead', why are you not trying to capitalize on their behavior and make money off them? I was not there but if the game is making them happy then who cares.

5. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Exactly. Because ignorant ass people with no life, always try to bring others down!

4. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Millions of people play this game. Just b3cause you dont doesn't mean you should put others doqn.. I'm sure you enjoy some stupid thing in your life. Would you want someone talking about you? It's not a waste of time qhen its something you like. People always have to be so God damn ignorant just because they don't like something. Not liking it doesn't mean anything is wrong with it. Even if it is.

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