Another Galaxy Note 7 catches fire, you should stop using yours right now and return it

Another Galaxy Note 7 catches fire, you should stop using yours right now and return it
Although Samsung has officially recalled all Galaxy Note 7 units released until now (about 2.5 million of them, according to estimates), some users aren't convinced that they should return theirs. But we really need to emphasize this: if you have a Note 7, you should stop using it right away, and contact Samsung or your carrier to see how it can be replaced.

While it's true that only a small number of Note 7 units are defective, if yours packs a Samsung SDI-made battery - like most of the units launched until now - it could catch fire at some point. Yesterday, and Australian user learned this the hard way, as his Note 7 exploded in a hotel room while he was sleeping. The device was plugged in and charging via an original charger and cable.

The burning Galaxy Note 7 did some damage to the hotel room, and the user was charged about $1380 for that. Fortunately, the user got away with just a burned finger, while the hotel bill will be paid by Samsung. The user says that hew knew about the Note 7 recall, and yet still chose to rely on the phone.

The bottom line: if you bought a Galaxy Note 7 prior to Samsung's official recall (September 2), return it. It's not worth the risk keeping it, even if the device is working perfectly. Samsung will send you a new Note 7 with a safe battery, or you can get another phone from your carrier (with eventual price differences being reimbursed).

P.S.: You don't need to worry if you purchased your Galaxy Note 7 in China, Hong Kong, or Macau, as these markets are getting the phone's version with safe batteries - just like the ones that will be re-released from now on around the world.


source: Reddit via Ausdroid

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

FEATURED VIDEO

95 Comments

1. bobby84

Posts: 595; Member since: May 13, 2016

We know their is an issue with it that's why it's recalled. DUH!!! Why don't you update us on the status of the recall instead. Their might be another one too, we know. You don't have to remind us every time their is a fire.

2. kiko007

Posts: 7386; Member since: Feb 17, 2016

They're doing this for your safety ass hat! Return the damn phone is in the title.........

8. bobby84

Posts: 595; Member since: May 13, 2016

We know that, it doesn't affect t-mobile version because it has different batteries. The issue should only arise when you notice the phone is overheating during charging. Mine barley gets warm so it's no issue. But i'm watching it. I will swap mines when they get a replacement, since its been fine and I get $25 and a newer new phone

57. ebilcake

Posts: 1193; Member since: Jul 16, 2016

If your sure it's not using the SDI battery then ignore them, probably nothing to worry about. For those with the SDI battery I would stop using the device and get it replaced.

88. cheetah2k

Posts: 2146; Member since: Jan 16, 2011

Another day another device lipo fire. Its happened. The phone's been recalled so take your chances, just like Nvidia's shield. Get over it

124. ebilcake

Posts: 1193; Member since: Jul 16, 2016

I still use the "defective" shield tablet, still going strong after two years, sold the replacement. :-p Larger manufacturers sometimes jump the gun with replacements with a better safe than sorry attitude, no complaints here. Do you think smaller manufacturers would even bother? especially budget / Chinese brands? No course not. Samsung have too much exposure, even a relatively small failure rate can be massively damaging, it's going to hurt them financially and in terms to trust from consumers.

3. Doakie

Posts: 2457; Member since: May 06, 2009

You clicked the link. They won.

31. Hoggington

Posts: 356; Member since: Feb 23, 2016

You know sometimes when you visit websites and you click on links. Crazy, I know.

74. tedkord

Posts: 17050; Member since: Jun 17, 2009

I guess you should know better, right?

132. Cicero

Posts: 1101; Member since: Jan 22, 2014

No, they don't. Adblock and you'll be free again.

107. nctx77

Posts: 2540; Member since: Sep 03, 2013

Dude, this is for the millions of folks that think they are good and their not. If you keep you Not past this point, you definitely win sheep of the year!if this was my iPhone, that sh** would be back at the Apple before quick got ready!

4. bobby84

Posts: 595; Member since: May 13, 2016

For those who don't know Samsung is recalling all 2.5 million note 7's to replace them with new ones due to the fact they could catch fire due to a battery cell issue. phonearena should inform you of that. Note 7 owners already know this. With that being said their may be more fires, or maybe not. If there was no chance of a fire they wouldn't recall it. Just use common sense, seems like phonearena just trying to bait feuds and hatred.

21. biophone

Posts: 1994; Member since: Jun 15, 2011

81. tedkord

Posts: 17050; Member since: Jun 17, 2009

Really? I hadn't heard.

116. JC557

Posts: 1914; Member since: Dec 07, 2011

It would be nice if Samsung also footed the $1380 charge for damages to the hotel room.

128. tedkord

Posts: 17050; Member since: Jun 17, 2009

It says right in the article that they did.

5. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

PA Members that have a Note 7: Return that sh1t right now! Who cares if you don't think your battery isn't affected. You don't want something bad to happen to yourself, your home, or your loved ones. Let's not play the guessing game and return that sh1t ASAP. Regards, -LJF

22. biophone

Posts: 1994; Member since: Jun 15, 2011

No need to risk safety over a phone!

51. trojan_horse

Posts: 5868; Member since: May 06, 2016

I'm not rumming any risk, bro. My Note7 does not overheat, even when I browse and game while charging.

71. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Rumming? That might be smart to do before the explosion occurs.

105. Lion007

Posts: 29; Member since: Oct 24, 2014

Samsung has specifically stated for these phones to be turned off for now and to let them replace it. The Samsung you trust has issued a global recall because they cannot guarantee your safety right now. If there was no risk, they'd say don't worry. But they are saying 'worry'. So yes, you are not safe even if your phone doesn't get hot. You just don't know when the battery could short and cause fire. If you love Samsung more than your safety, follow their advice

119. biophone

Posts: 1994; Member since: Jun 15, 2011

This isn't a joke. The note 7 is great and all but has a serious defect that you need to get fixed.

129. tedkord

Posts: 17050; Member since: Jun 17, 2009

It's getting fixed.

58. ebilcake

Posts: 1193; Member since: Jul 16, 2016

This only affects devices with the SDI battery, there is no need for everyone to get a replacement. For users of the affected devices it's good advice though.

62. NarutoKage14

Posts: 1275; Member since: Aug 31, 2016

Amen to that. The safety and well being of my family supercedes ALL other matters. If i had a Note7 i would have returned it day one of the recall notice.

6. Bankz

Posts: 2460; Member since: Apr 08, 2016

The grenade7 is currently on rampage... There's no stopping it now.. *tick* *tick* *tick*

56. tedkord

Posts: 17050; Member since: Jun 17, 2009

The note 7 is currently the best large phone that there is.

72. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

No it's not.

75. tedkord

Posts: 17050; Member since: Jun 17, 2009

Yep. Check the reviews.

93. XperiaG

Posts: 178; Member since: Jun 06, 2016

THEY CATCH FIRE!! which other proof do you need?

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.