Face ID got broken on iPhone X with the iOS 11.2 update? Here's how to fix it

In terms of software updates, Apple had a pretty rough time last week, with the iOS 11.1.2 causing some users' iPhones to get looped when getting local notifications with schduled reminders. Thankfully, Apple resolved that one quickly with the 11.2 update afterwards, but this one, pushed out of the gate as quickly as Apple could bake it, brought with it another share of problems, it seems, this time involving the latest and greatest iPhone X.

Some users of Apple's priciest iPhone were complaining that Face ID stopped working on iOS 11.2. Their phones showed the weird "Unable to activate Face ID on this phone" message when faced into a staring contest. The reason for this particular drama is unknown, and it only happens to some iPhone X units, so if it had passed by your unit, sight with relief.

If not, and you are getting the above message when trying to use Face ID, simply reboot your X, which is most cases fixes this "bug." Press and hold the side power key, and any one of the volume buttons, then swipe the slider to the "off" position until your screen goes dark. Wait a bit, then power up the iPhone X with the side button, and you should have Face ID working properly again.

source: Neowin9to5Mac

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256GB
  • Battery 2716 mAh(21h 3G talk time)



1. twens

Posts: 1186; Member since: Feb 25, 2012

Sad, just sad.

2. yann

Posts: 614; Member since: Jul 15, 2010

Phonearena, why you write bug in quotes??? It is a real bug!

8. gigicoaste

Posts: 466; Member since: Feb 21, 2016

plus are just "some users" while on a Android bug.. are "more and more users"

3. worldpeace

Posts: 3135; Member since: Apr 15, 2016

Can't use faceID? just use TouchID then.. Oh wait..

5. wando77

Posts: 1169; Member since: Aug 23, 2012

Iris scanner for the win. My iris scanner unlocks every time and fast. It even works in the dark and the biggest surprise of all...... it working with my Oakley Holbrook sunglasses on with the purple reflective lenses. Face id can blow my beans

6. wando77

Posts: 1169; Member since: Aug 23, 2012

I found at first it wasn't so good but then realised I was always staring at the screen. Stare at the camera and it's instant EVERY time

7. wando77

Posts: 1169; Member since: Aug 23, 2012

Also, I found out a few days ago that you don't have to swipe the screen first to use the iris scanner which many reviews seem to claim is a pain. There is an option to have it scan as soon as you wake the screen

12. gamehead unregistered

So you gave up the fingerprint scanner for this and it doesn't even work. Meanwhile android phones have both a fingerprint reader and an iris scanner FOR LESS.

* Some comments have been hidden, because they don't meet the discussions rules.

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