BlackBerry KEYone Support Center app comes with July security update

BlackBerry KEYone Support Center app comes with July security update
Now that the July Android security update has started rolling out to the BlackBerry KEYone, those whose KEYone has received the update are realizing that something extra came with the latest security files. That would be a new Support Center app that allows users to fill out their E-Warranty, send in Feedback, diagnose any problem with the handset, and view all of the phone's specs. The update carries the build number of AAM481.

As soon as the July security update is installed, users will be asked to fill out a survey. Reminders will be disseminated alerting KEYone owners to fill out the E-Warranty form. Once the Support Center app has been installed, it cannot be removed. Screenshots have been posted in the slideshow that reveal what this app looks like.

Here is an interesting little tidbit about the Support Center app. Those unhappy that it cannot be removed after installation can always complain by firing some feedback BlackBerry Mobile's way. Ironically though, to send the feedback the app needs to be installed. And once installed, it cannot be removed. Funny how that works!


source: CrackBerry

Related phones

KEYone
  • Display 4.5" 1080 x 1620 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 625, Octa-core, 2000 MHz
  • Storage 32 GB + microSDXC
  • Battery 3505 mAh

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24 Comments

1. meanestgenius

Posts: 21600; Member since: May 28, 2014

While I do understand the importance of the Support Center App, it should not be something that can't be uninstalled. It be at at the end users discretion to keep it or remove it. Hopefully, this will change with a future update.

5. MDCHO

Posts: 769; Member since: Jul 28, 2016

I agree with you, Meanestgenius. User should be allow to delete it from their phone, even though it is helpful app. User should have the choice.

2. Crispin_Gatieza

Posts: 3111; Member since: Jan 23, 2014

I just received the July update Sunday on my Pixel XL. This is impressive on BlackBerry's part. Alas, some won't be moved by this level of support and they'll be here soon enough to vent their gastric pain.

3. meanestgenius

Posts: 21600; Member since: May 28, 2014

You know it! All of the gastric pain meds in the world can't help stop him from sharing his pain here.

4. MDCHO

Posts: 769; Member since: Jul 28, 2016

Lol lol lol. You and Meanestgenius are so right. Soon he will be here to try and alleviate his sever stomach pain when he vomit his troll nonsense.

6. Flash

Posts: 1972; Member since: May 19, 2017

Sever and severe are too different words.

10. MDCHO

Posts: 769; Member since: Jul 28, 2016

It is obvious my comment cause you more pain than just gastric. Might I suggest pain pill remedy?

14. Flash

Posts: 1972; Member since: May 19, 2017

Don't get mad at me just because you used the wrong word.

20. MDCHO

Posts: 769; Member since: Jul 28, 2016

Do not get salty at me because I give you pain with my words.

8. Flash

Posts: 1972; Member since: May 19, 2017

I don't think support was ever the issue besides the lack of Nougat.

9. Crispin_Gatieza

Posts: 3111; Member since: Jan 23, 2014

The damned thing SHIPS with Nougat. Put the bong down.

15. Flash

Posts: 1972; Member since: May 19, 2017

Calm down pops. I'm talking about the devices that DON'T have Nougat.

21. MDCHO

Posts: 769; Member since: Jul 28, 2016

No you were not. You backtrack because you are made to look like the ignorant again.

11. MDCHO

Posts: 769; Member since: Jul 28, 2016

BlackBerry KEYone come with Nougat onboard. Learn about what you want to troll before you decide to make comment to make yourself look the ignorant.

18. Flash

Posts: 1972; Member since: May 19, 2017

Don't be in "sever" pain about it. I'm talking about devices that don't have Nougat just yet.

22. MDCHO

Posts: 769; Member since: Jul 28, 2016

No one believe your lie. You backtrack because your ignorance is exposed.

7. Flash

Posts: 1972; Member since: May 19, 2017

This app seems like a good idea, but the execution is very flawed, a usual for BlackBerry. What happened to user choice? And still no Nougat available for the devices still on marshmallow.

12. MDCHO

Posts: 769; Member since: Jul 28, 2016

iOS device ship with apps that you cannot remove. Why you never talk about user choice then and very flawed execution then? Because you are hypocrite, that is why.

16. Flash

Posts: 1972; Member since: May 19, 2017

Nice deflection there.

23. MDCHO

Posts: 769; Member since: Jul 28, 2016

Nice dodge of the facts.

13. Crispin_Gatieza

Posts: 3111; Member since: Jan 23, 2014

Android lets me select Cortana as my default Virtual Assistant. What happened to user choice? Explain that one to me, Mr. Master(bater) of Apple.

17. Flash

Posts: 1972; Member since: May 19, 2017

Come on Crispin. I thought you were smarter than that. You and I both know that ios isn't an open source platform even though Apple is slowly starting to open the gates up to developers And iOS still has better Google apps than on Android.

19. Crispin_Gatieza

Posts: 3111; Member since: Jan 23, 2014

I'll agree that iOS apps are more polished than Android, I've mentioned that before. But being open-source has nothing to do with setting default apps. Windows is not open-source and you can select just about anything as a default program for opening different file types. Apple does not let users select a default browser, SMS client, email client, etc. Apple pretty much tells you "this ain't Burger King MFer, you get it our way or you don't get it at all."

24. MDCHO

Posts: 769; Member since: Jul 28, 2016

Not being open source do not mean you cannot allow the user to set the app of his/her preference on default. iOS also does not allow you to delete certain app that you cannot remove, but you never cry about that like you cry here. You prove that you are hypocrite troll.

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