Apple investigating reports of frozen iPad Pro slates, with a screen that turns black after charging

posted by Alan F. / Nov 19, 2015, 4:51 PM

Apple investigating reports of frozen iPad Pro slates, with a screen that turns black after charging

A few days ago, we told you that some Apple iPad Pro owners have been complaining on Reddit and on the Apple Support Communities website, about an issue with the large-screened tablet. It seems that when some iPad Pro users plug in their slate, the unit becomes unresponsive and requires a hard reset to turn back on. To be more precise, once the charging is over and the charger is not immediately removed, the screen goes black.

Apple has now acknowledged that this problem exists, and is investigating. On Apple's support website, the company posted instructions on what to do if an iPad Pro "doesn't respond when you press buttons or tap on the screen, and the screen is black." The answer, for now, is to force reset the tablet by "pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo."

Both 32GB and 128GB models are affected, covering both Wi-Fi and Wi-Fi + Cellular versions of the tablet running on iOS 9.1. Apple just launched the 12.9-inch iPad on November 11th, after unveiling the tablet back in September. Available in Silver, Gold or Space Gray, the 32GB Wi-Fi only model is $799 while the 128GB version is priced at $949. The Wi-Fi + Cellular Apple iPad Pro comes with 128GB of internal storage, and is priced at $1079. Apple is offering the stylus-like Pencil for $99, and the Smart Keyboard for $169.

Apple is trying to find out what causes some iPad Pro units to become unresponsive when being charged

source: Apple via MacRumors

Related phones

View Full specs

PhoneArena Rating:

8.0

Read Full Review

Display 12.9" 2048 x 2732 pixels

Camera 8 MP / 1.2 MP front

Processor Apple A9X, Dual-core, 2260 MHz

Storage 128 GB

Battery 10307 mAh

FEATURED VIDEO

Options

52 Comments

2. darkkjedii

Posts: 31664; Member since: Feb 05, 2011

Apple...wassup yo? $800 for the base model, and out the gate, there's major issues. Kinda glad I decided to keep my Air 2 for now.

posted on Nov 19, 2015, 4:57 PM 13

6. Plutonium239

Posts: 1249; Member since: Mar 17, 2015

If you want a tablet that can do actual work, purchase a Surface 3, Surface Pro 3, or Surface Pro 4.

posted on Nov 19, 2015, 5:09 PM 5

22. darkkjedii

Posts: 31664; Member since: Feb 05, 2011

I don't want a surface 3, surface pro 3, or surface pro 4. I want what I have, an Air 2. You buy em.

posted on Nov 19, 2015, 6:24 PM 7

47. engineer-1701d unregistered

and get a i7 with gforce card and 256gb nice

posted on Nov 20, 2015, 3:50 AM 0

7. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

hey darkkjedii, you sure your Air 2 doesn't misbehave too? yo speak the truth, man. Tell me, any flaws?

posted on Nov 19, 2015, 5:09 PM 13

8. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

hey darkkjedii, you sure your Air 2 doesn't misbehave too? yo speak the truth, man. Tell me, any flaws?

posted on Nov 19, 2015, 5:10 PM 10

24. darkkjedii

Posts: 31664; Member since: Feb 05, 2011

We've nothing to discuss.

posted on Nov 19, 2015, 6:27 PM 0

33. Plume-Veil

Posts: 174; Member since: Nov 19, 2015

Hey DARKjedii tells us what the flaws are?

posted on Nov 19, 2015, 8:10 PM 3

9. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

hey darkkjedii, you sure your Air 2 doesn't misbehave too? yo speak the truth, man. Tell me, any flaws?

posted on Nov 19, 2015, 5:10 PM 12

10. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

and dont mind the same repeated posts, my network sucks alot

posted on Nov 19, 2015, 5:11 PM 10

13. Plutonium239

Posts: 1249; Member since: Mar 17, 2015

No, its probably this website, its hard even if you have a good connection without an ad blocker. The ads on this site are so obtrusive.

posted on Nov 19, 2015, 5:28 PM 4

25. darkkjedii

Posts: 31664; Member since: Feb 05, 2011

We've nothing to discuss.

posted on Nov 19, 2015, 6:27 PM 0

31. Plume-Veil

Posts: 174; Member since: Nov 19, 2015

I've course we have lots of things to discuss......

posted on Nov 19, 2015, 8:09 PM 4

35. surfboarder

Posts: 168; Member since: Nov 17, 2015

Sounds like someone is in a bad mood lol Apple people get that way when there I toys FAIL!!!!

posted on Nov 19, 2015, 8:12 PM 0

38. darkkjedii

Posts: 31664; Member since: Feb 05, 2011

My note 5, Air 2, or 6S Plus ever fails dumb ass.

posted on Nov 19, 2015, 8:15 PM 0

39. surfboarder

Posts: 168; Member since: Nov 17, 2015

did i say something to you for the name calling there dark?? sounds like you got a guilty contains?? my bad lol lol

posted on Nov 19, 2015, 8:54 PM 8

19. surfboarder

Posts: 168; Member since: Nov 17, 2015

$800 seriously? Ehhhh yikes!!!

posted on Nov 19, 2015, 6:14 PM 3

11. Hexa-core

Posts: 2131; Member since: Aug 11, 2015

Apple's PCs are low in marked share. So it isn't everywhere...

posted on Nov 19, 2015, 5:20 PM 9

14. TheTrickster

Posts: 2; Member since: Nov 14, 2015

Investigating? They should've tested that crap before selling them, for real yo...

posted on Nov 19, 2015, 5:30 PM 8

15. BabyBoomSX

Posts: 1; Member since: Nov 14, 2015

That's why Apple has only 27 % of global share market, always selling BS products.

posted on Nov 19, 2015, 5:33 PM 5

16. j2001m

Posts: 3061; Member since: Apr 28, 2014

And all the sites and reviews gave ms an hard time for some surface book problems, a new full system that removed the screen and system from the Gpu, hm, this is a joke as its just a big iPad, that and they did not have to make it so no press was able to find out about it before they showed it off, if they got the info about the book, then it will have been dead the day it came out, like all Apple live events

posted on Nov 19, 2015, 5:47 PM 2

17. j2001m

Posts: 3061; Member since: Apr 28, 2014

I also like this post over eat the verge, if you going to the iPad pro for pro apps you be out of luck, hahahahahahhahahahahhahahahhah And it's not going to get better any time soon http://www.theverge.com/2015/11/19/9757516/ipad-pro-apps-pricing-ios-developers-opt-out