They lied.....

I don't think I understand to be able to offer any assistance 😔

At the risk of stating the obvious, "free phone" means they don't charge you for the device itself, but you still have to pay for the service. $65 sounds like the normal T-Mobile monthly plan change. But "pay nothing for 2 years" doesn't mean you literally get a mobile phone to use as much as you want without paying them anything, how would they stay in business?

There's no such thing as a free lunch.

Wish they would keep up. We want Bigger Battery's. Bigger screen size and no peeling paint!!!

But they shouldn't be staying in business if they keep falsely advertising, I understand that there are exceptions to any contract agreement, but that's where the problem is coming from for the consumer, they aren't aware that they aren't getting free merchandise or lower prices, and they actually aren't, so how are you supposed to charge people money but they don't realize they have to pay it, or you aren't being transparent in the sales pitch? Hmm, still haven't found a solution for this, probably never will. It's confusing me :/

I had a tablet I paid with tmobile on 24 months and a offer they paid so much i paid so much. at 22 months i call and want to know when I pay it off, what about the phone line. oh nothing im told. I get my bill the next month and family something 10 bucks is on there, 4 months later srill calling every month, but I asked again about tablet line and told 20 bucks. so I cancel the line when I paid tablet off. keep in mind my monthly cost for tablet was under 11 bucks. so i pay it off and bill goes up. 65 dollars they tried to charge me for that line. that tablet was hooked to wifi and I went back 6 months and no activity on that line. the 65 was credited back after I got a manager on the phone. tmobile is the I only place I ever have to speak with a manager and close to everytime I call.