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Study says smartphone failures are more due to users than hardware

Study says smartphone failures are more due to users than hardware
A couple years ago, a study found that iOS crashed twice as often as Android, and unfortunately the company that produced that study hasn't followed up. But, a new company has taken a look at the hardware failures of mobile devices and found that the vast majority of failures happen on Android devices. However, we're not convinced that actually means what it would seem.

The study claims that in Q4 of 2015, "85% of the issues found came from Android devices." This obviously sounds bad, but when you remember that Android devices make up more than 80% of smartphones in the wild, it would make sense that a similar percentage of failures exist on those devices. We have reached out to the company behind the study for clarification and possible stats for failures per thousand devices, which would be much more useful data. 

Additionally, what the report counts as an "issue" ranges from app crashes to performance issues to battery life complaints, meaning that this study isn't even focusing on hardware much at all. It's also likely why so-called "failures" line up pretty well with market share values. Like Samsung having the 27% of the issues because Samsung made up about 22.5% of the smartphone market in 2015. And, Apple with 15% of the failures while holding 16% of the market. 

Still, there is interesting info in the data. For example, Lenovo devices made up 21% of the failures in the study and Motorola made up 18%, which is especially notable because Lenovo and Motorola combined only held 5% of the market in 2015, per Gartner data, which means those devices are breaking more often than they should. Xiaomi and Asus also seem higher than they should with 11% and 8% of the failures despite having market shares under 5% each. 

Ultimately though, none of this data really reflects too badly on manufacturers because the study says the majority of issues are due to user error, like charging the battery too much which leads to failure, or not updating apps which leads to crashes. So, take care with your devices, update when there are updates to be had and you may avoid troubles more than most.

Study says smartphone failures are more due to users than hardware

27 Comments
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posted on 23 Feb 2016, 21:24 1

1. NoToFanboys (Posts: 1030; Member since: 03 Oct 2015)


Cue the trolls who will call people "idiots" or stuff like that just because they aren't tech nerds like them.

posted on 23 Feb 2016, 21:30 1

2. aegislash (Posts: 200; Member since: 27 Jan 2015)


I'm pretty sure no one was gonna do this but since you mentioned it I really hope they do.

posted on 23 Feb 2016, 22:18 1

12. DRS1977 (Posts: 359; Member since: 27 May 2015)


People are idiots, happy now?

posted on 24 Feb 2016, 00:27

23. NoToFanboys (Posts: 1030; Member since: 03 Oct 2015)


It's the opposite actually, nobody is going to say it because I mentioned it.

posted on 23 Feb 2016, 23:57 3

21. NonFanBoy (Posts: 141; Member since: 28 May 2015)


PA, just to correct you. The stats for Samsung and Lenovo and others are amongst the android devices. So, for instance its 27% of 85% of the total devices for Samsung. Therefore 22.95% of the total issues are reported in Samsung devices and they make up 22.5% of the total market share(not just android market share). The same can be said about other android manufacturers in the survey.

posted on 23 Feb 2016, 21:36 4

3. MaryPoopins (Posts: 133; Member since: 15 Jan 2015)


I study so awesome, PA had to have 2 articles about it.

posted on 23 Feb 2016, 21:45

6. ibend (Posts: 3210; Member since: 30 Sep 2014)


awesome teamwork :D

posted on 23 Feb 2016, 21:37 4

4. TyrionLannister (unregistered)


http://www.phonearena.com/news/3-out-of-4-returned-smartphones-have-no-problem-except-for-user-behavior_id78699

Repost!

posted on 23 Feb 2016, 22:15 1

10. Mxyzptlk (Posts: 10642; Member since: 21 Apr 2012)


Dejavu

posted on 23 Feb 2016, 21:44 1

5. Unordinary (Posts: 1020; Member since: 04 Nov 2015)


http://appleinsider.com/articles/16/02/23/85-of-mobile-device-failures-occur-on-android-with-samsung-leading-the-way

posted on 23 Feb 2016, 22:02 10

8. ibend (Posts: 3210; Member since: 30 Sep 2014)


as expected from apple fansite, lol

posted on 23 Feb 2016, 22:33

14. Unordinary (Posts: 1020; Member since: 04 Nov 2015)


Guess they just made those stats up ¯\_(ツ)_/¯

posted on 23 Feb 2016, 22:32

13. joey_sfb (Posts: 5258; Member since: 29 Mar 2012)


I use Apple product quite extensively except for the iPhone and the experience is generally good. I also use Google ecosystem and Android device which is just as well.

The different is really dependent on individual preference on hardware and software design and its branding.

posted on 23 Feb 2016, 21:58

7. engineer-1701d (Posts: 3218; Member since: 13 Mar 2014)


I thoight this was common knowledge

posted on 23 Feb 2016, 22:04 3

9. sissy246 (Posts: 548; Member since: 04 Mar 2015)


More Samsung phones sold, so yes it's going to be higher. If it was the other way around and 85% iphones sold then they would be higher.

posted on 23 Feb 2016, 22:44

16. Unordinary (Posts: 1020; Member since: 04 Nov 2015)


That's not how this works lol. Morons like to think that's how this would work but you need to bring everything into consideration, including Samsungs majority of sales: cheap $60 smartphones lol.

posted on 24 Feb 2016, 02:06 1

25. MrElectrifyer (Posts: 1924; Member since: 21 Oct 2014)


Except the stats pretty much agree with him, after all iPhones are just cheap mid range phones selling at a premium. Samsung has 22.2% of the market shear, while Apple has 16.1%:

http://9to5mac.com/2016/01/28/iphone-global-shipments-marketshare/

Pretty close to 15% of the returned phones being iPhones and 22.95% of them being Samsung's SmartPhone. So, despite most of Samsung's devices being called "cheap", their endurance matches the overpriced iphone...only thing premium is the price that fools pay for it.

posted on 23 Feb 2016, 22:45

17. zeeBomb (Posts: 1735; Member since: 14 Aug 2014)


#iSheep logic

uh oh..

posted on 23 Feb 2016, 22:15

11. Settings (Posts: 1448; Member since: 02 Jul 2014)


Who has more stupid users, Android or iOS?

posted on 23 Feb 2016, 22:38

15. Unordinary (Posts: 1020; Member since: 04 Nov 2015)


Windows, since they bought that platform

kek

But if you are looking for a serious answer, I'm sure iOS users are smarter, since they earn more money. Can't earn more money and be stupid.

posted on 23 Feb 2016, 23:05 5

18. Norris (Posts: 121; Member since: 26 Jun 2015)


Your comment proves that you are the most stupid, deciding who is smarter on the basis of what mobile platform they use or how much they earn.

posted on 23 Feb 2016, 23:13 3

19. NoToFanboys (Posts: 1030; Member since: 03 Oct 2015)


That's nothing new really, he always proves his stupidity here and there. But I wouldn't say "most stupid", just plain stupid.

posted on 23 Feb 2016, 23:29

20. medtxa (Posts: 1105; Member since: 02 Jun 2014)


Lol. but you its true.

posted on 24 Feb 2016, 00:24

22. LikeMyself (Posts: 434; Member since: 23 Sep 2013)


The users should be killed and replaced by robots!

posted on 24 Feb 2016, 02:03

24. whatsa (Posts: 7; Member since: 11 Nov 2011)


I always knew my WP was better than all the others :)

posted on 24 Feb 2016, 17:39

26. PHYCLOPSH (Posts: 127; Member since: 28 Jun 2014)


Having owned several, I have yet to experience any kind of hardware failure on an LG phone (knock on wood). Interestingly enough LG is not even on the list.

posted on 26 Feb 2016, 14:53

27. profperez1 (Posts: 69; Member since: 08 May 2012)


Make sense I killed my Moto2 myself---great phone

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