Sprint promo gets you $400 store credit, a tap on the back for switching from another carrier
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1. XPERIA-KNIGHT (unregistered)
Hey they doing it right cant blame em :)
2. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)
I tried Sprint again in 2010 after a 9 year hiatus from their network, you couldn't pay me a billion dollars ($1,000,000,000) to switch from any other carrier to endure their outsourced Customer Service Calling Centers; you know, the calling centers they have in India, Malaysia, Philippines, etc, where everything is scripted, you have a bad connection and the rep' answers everything you say with everything you say.
Funny thing, the flyer above shows happy red-blooded Americans.
No thank you Sprint, keep your dis-Service.
3. XPERIA-KNIGHT (unregistered)
bad experience bro?
4. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)
I know. And, I really wanted that EVOOO. But, I got so fed up with their calling centers that I cancelled after 5 months and sold the EVO for a hefty profit. Hey, I almost gave up my Verizon Unlimited Data Plan; good thing I suspended my VZW line while I bed-hopped over to Sprint those five months.
6. dok2005 (Posts: 55; Member since: 18 Apr 2012)
sir thats the past haven't u being keeping up lately they been on the top #1 customer services for quiet a while which would include call centers now i dont know if they have call centers in those places you named but i do know they have quiet a few american call center and personally can say i have great communication with. Plus its better than paying all the extra high prices then VZW & AT&T. Of course everybody entitled to their opinion. Think you going over the top for no reason though. Personally think anybody will except a million dollar for something as simple as that.
7. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)
Based on your syntax, Sir, you must be typing your "Reply" from one of their call centers in one of the aforementioned Far East countries. Sorry, but your Customer Service is abysmal. And, no you didn't win J.D. Powers; it's been Verizon for the past three years. Sprint did, however, manage a P.R. stunt a couple years back when they were so gratuitously given some sort of J.D. Powers honorable mention.
That's why Verizon has the lowest churn rate, check your facts;
Sprint has one of the highest dissatisfied customer bases, check your facts; and, lastly, go work on your writing skill set.
By the way, I only have one friend who has Sprint and is happy. Everyone else I know who has Sprint is extremely frustrated. My brother's friend bought the Sprint GS3 and guess what, they didn't tell him that he would have no 4G initially, he's stuck on 3G; wants to cancel, pay the ETF and go with T-Mo'
Oh, footnote, my Unlimited Data on VZW is $24 (monthly) and my voice plan is $29.74; how is that 'high priced'?
27. ECPirate37 (Posts: 90; Member since: 14 Jul 2011)
Your plan isn't high priced, but you have an old plan. If I wanted an equivalent plan to what I have on Sprint, I would have to pay $110 according to the Verizon website. If I could pay what you pay, I would be on Verizon tomorrow! haha
9. J-LoTheGreat (Posts: 32; Member since: 07 Oct 2011)
Well, you must not be on top of your info either. Verizon has had the best Customer Service for 3-4 years straight. Sprint has had the best "improved" customer service. I am not sure where you get your info from but they still suck, they just suck less now!
25. ECPirate37 (Posts: 90; Member since: 14 Jul 2011)
I do not know why, but I have never gotten a foreign call center when I call Sprint for help. I guess I am lucky. I've only called them 3 times in the almost three years I've been with them, but every time I have gotten someone who speaks perfect English. The last time I called was last month.
Maybe the confusion is from the fact that Sprint HAS won JD Power top honors in Customer Service for two years in a row, but it is for their service during the purchase process. They have finished 2nd in post purchase Customer Service.
Also, if I am not mistaken, Sprint and Verizon tied for customer service in 2011. And Sprint was one of only 40 companies to win the JD Power Customer Service Champion honor. US Cellular and T-Mobile were on it, Verizon was not.
In Vocalabs Sprint won.
So, maybe we should all just agree that whether you have Verizon, or if you have Sprint, they are both better than at&t (based on statistics)
10. Jeradiah3 (Posts: 1006; Member since: 11 Feb 2010)
I totally agree. i wanted the Evo 4G and they kept screwing with my bill. They had me on their "spending limit" and they cut my phone off even when i made a payment arrangement. the moer they did that, the more pissed off I got! So i switch to AT&T and never looked back. I dont care if they offer everything for free..............they can keep their outdated, slow, lame ass service because their business practices are flawed and they can keep it. the only good thing about sprint is unltd data.....and even that is becoming slower than the other 3 major carriers.
11. BuckeyeCadet86 (Posts: 68; Member since: 26 Oct 2011)
I switched to Sprint from Verizon and all I can say is thank god for wifi or I would have an HTC made ipod touch. Sprint's 3G is horrible, and who knows when Columbus, OH will get LTE.
16. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)
You go boy!
If it gives you any satisfaction, I didn't pay them their cancellation fee and sold my beloved EVOOOO for a hefty profit.
18. Jeradiah3 (Posts: 1006; Member since: 11 Feb 2010)
I didnt pay for the ETF and they're not gonna get it lol
22. Sprintfan (Posts: 68; Member since: 18 Nov 2011)
LOL. Your credit will get it. Dumb a$$. And so will Sprint when the collection agency pays for your debt. Zing.
23. Jeradiah3 (Posts: 1006; Member since: 11 Feb 2010)
i left sprint 2 years ago and they havent changed since i left their a$$............BURN!!!!!!!!!!
26. Sprintfan (Posts: 68; Member since: 18 Nov 2011)
Besides gaining millions of customers, stock doubling, and rolling out of a new network?> Hater. STFU kid.
29. Jeradiah3 (Posts: 1006; Member since: 11 Feb 2010)
first of all, im not a kid. secondly, i liked sprint till they screwed up my bill and didnt care to keep me as a customer. I'll admit that i miss the rate plan, BUT you DO NOT mess with me when it comes to screwing up my phone bill
you can love sprint all you want, but at the end of the day, they dont deserve my sympathy with the crappy deal they got from Apple to get the iPhone. i know, damn well, that they didnt need the iPhone. they were doing fine with the motorola and HTC phones they had.
32. Sprintfan (Posts: 68; Member since: 18 Nov 2011)
The days of giving customers credits for their own mistakes is over at Sprint. I doubt you left over a billing error. Because if it was a Sprint error it would of been fixed.
40. Jeradiah3 (Posts: 1006; Member since: 11 Feb 2010)
it wasnt fixed and im telling you that is what made me leave.
43. NJgirl (Posts: 1; Member since: 24 Aug 2012)
I have a question for you. I was a loyal Verizon customer for approximately 15 years and recently switched over to Sprint. I was very dissatisfied with Verizon customer service. They pissed me off, and I had just gotten fed up and cancelled service and went with Sprint. Now, the plan I had originally had in place with Sprint was unlimited everything, but LAN line minutes. I believe the plan included between 300 - 400 LAN line minutes. After the first month, I was not comfortable with this, so I called the Sprint store in Bayonne, NJ, where I had purchased the phone and activated Sprint service, and had asked if they would change my plan to increase my LAN line minutes to somewhere between 900 - 1000 for an additional 20 dollars. The person I was speaking reassured me everything was taken care of. When I received my bill, it was $271.00, and I was quite taken back. I called Sprint customer service and explained the situation to them and got the run around. Honestly, I thought a credit would be issued and they would just change my plan to the so called "unlimited everything plan" and that would be the end of it. And they did not. A 40% credit was issued toward the "overage" and that was it. And to boot, the customer service rep at the Sprint location in Bayonne, NJ, never made the changes I had requested over the phone with him. Honestly, Verizon Wireless would have issued the credit and changed my plan without hesitation. That is about the only positive comment I can honestly say about Verizon. I would like your input. Should I have handled the stuation differently with Sprint? I would appreciate your input. Thanks, NJgirl
33. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)
I doubt that collection agency paid them more than 25 bucks to buy that debt, less if it was part of a bulk debt sell-off (like it usually is); so, yeah, Sprint got it (screwed) in the end and I got to keep my Unlimited Data on Verizon - Thanks, Outsourced Sprint.
42. bronxbomber (Posts: 82; Member since: 10 Apr 2009)
they had you on there spending limit because you have poor credit. if you pay on time and have a good payment history usually that goes away systematically. if you are doing payment arrangements you should not be thinking of getting a new phone unless you are caught up with you bills. **just saying** also why would you switch to a company that is more expensive then sprint? when you are already behind on your bill/s? by the way sooner or later you always pay what you owe.. especially when you are trying to get financing for a home, car etc... to many customers over the years have called to pay what they owed to clear up their credit.
35. lsutigers (Posts: 727; Member since: 08 Mar 2009)
Interesting, I have NEVER had an experience like that in more than 5 years. Not saying this is your case but I know a lot of people got upset when Sprint stopped giving all of the retentions perks that would spread like wild fire on forums and would flood their call centers with people asking for credits or free stuff. IMO that was a good move, many people thought they were entitled to stuff like that.
It seems within the last few years I have seen a lot more positive comments about Sprint Customer Care from regular customers and now they are actually at the top according to JD Power and ACSI.
41. DarkangelCWG (Posts: 1; Member since: 20 Aug 2012)
Thats funny, I have yet you get an outsourced person. The people I speak with are eithr in Oklahoma city, Texas, Colorado, or Florida.
5. ajac09 (Posts: 1367; Member since: 30 Sep 2009)
if sprint paid me a billion Id switch... one line that I would never use lol
12. DigitalMD (Posts: 226; Member since: 17 Feb 2010)
SO the promo is really a trick to get you in the store , because virtually no one will qualify and they take al your other rebates away.
13. roscuthiii (Posts: 1803; Member since: 18 Jul 2010)
They must be getting advice from their new buddies over at Apple.
14. ZayZay (Posts: 557; Member since: 26 Feb 2011)
I remember working at Sprint. Had to lie to all these customers and say their network was good and their 3G was great just to get them to sign up.
17. PAPINYC (Posts: 2289; Member since: 30 Jul 2011)
Didn't you have any shame or remorse?
Sprint's demographic target base is on the lower end of the financial means pole; think about how they could have better used their limited resources?
19. ZayZay (Posts: 557; Member since: 26 Feb 2011)
I could go on for awhile about it but all I have to say is "My experience working for, and having service from was TERRIBLE."
36. lsutigers (Posts: 727; Member since: 08 Mar 2009)
I worked for Verizon for a few years and have similar opinions of them, the corporate greed and lies to customers were business as usual at VZW. I suppose we could find similar things said about AT&T and T-Mo.
20. xXMAKESHIFTXx (Posts: 38; Member since: 28 Jul 2012)
As soon as my local Best Buy store received an EVO 4G LTE in stock I left my unlimited pls. From Verizon and went to Sprint....biggest mistake ever...my plan is more and the service is miserable. At least in Kankakee, IL Verizon has LTE...I miss my Thunderbolt!
24. Sprintfan (Posts: 68; Member since: 18 Nov 2011)
Be patient. IL is one of the first states getting Network Vision. It's been the toughest state so far for the rollout, but you will reap the benefits soon.
37. lsutigers (Posts: 727; Member since: 08 Mar 2009)
Uhh, you should probably do your research before you speak. You will not be saying that this time next year.
21. rla2680 (Posts: 18; Member since: 17 Aug 2012)
They're throwing money at people to sign up/switch
28. master0fursinz (Posts: 104; Member since: 26 Apr 2010)
Wow. They are really reaching in to pull in more customers. IMO when i did have sprint they were ok but i didnt have anything fancy just a phone to call. Before nextel was bought by them. I left nextel because of lousy customer service. I disconnected all my lines because they couldnt give me a break to disconnect one because of a death in the family and the line would no longer be used. then i tried At&t with a deposit and lost signal entering my building literally within 12 inches of the front entrance. sprint had a lower deposit requirement and i got 2 phones was ok with it. then i moved on to bigger things.
30. Beholder88 (Posts: 81; Member since: 30 Mar 2012)
This is nothing more than an act of desparation. Seriously, $400? That's just over what you would pay as an early termination fee if you left Verizon after less than a month of your contract. So basically, they are offering a credit for getting out of a contract with your previous carrier, which would only let you break even if you were just starting a contract. Also, if you were already out of contract, or only part way through, you still have to buy new phones from them. How would that make any financial sense if you were switching? Verizon does cost more, and there is a reason for it. You get what you pay for. So what if they no longer have unlimited data. I average over 10gb per month, but only about 1gb is actually used on LTE or 3G. If you don't have wifi then you are basically paying Verizon for what it would cost you to get wifi in the first place.
34. joey18 (Posts: 520; Member since: 20 Jul 2010)
My opinion i will change for sprint verizon new plans will pay 250 at month for only 2g when i using my phone at home the data is to slow always use on wify why verizon wans and lie custumers they lock they service on loyal custumers homes
38. RGreen (Posts: 48; Member since: 06 Jul 2012)
LOL, current payments will be reflected in next month's statement. "I can barely afford my monthly mortgage payments"( verizon )the difference for me is with one month's savings I can go to Walmart by verizon's prepay use vzm service throw the phone in the trash and take the kid's out for ice cream
however if I was a rural
39. dok2005 (Posts: 55; Member since: 18 Apr 2012)
Sprint is #1 among all national carriers in customer satisfaction and most improved, across all 47 industries, over the last four years. Sprint is also the only U.S. company to go from last place to first place in its industry over the past four years. – American Customer Satisfaction Index (April 2012)
Sprint has been ranked Highest in Satisfaction with the Purchase Experience among Full-service Wireless Providers, three times in a row – J.D. Powers and Associates (August 2012)
Business Connectivity Awards: Best-in-class honors for ILEC/IXC Brand, Sales Reps, Provisioning, Customer Service, Enterprise Voice Value, Data Quality, and Enterprise Data Value – ATLANTIC-ACM (June 2011)
Wireless Business Excellence Awards: Ranked #1 with best-in-class distinctions for Wireless Sales Reps, Provisioning, Billing and Customer Service – ATLANTIC-ACM (June 2011)
Of the 1,500 large companies the Reputation Institute included in its world-wide study, Sprint’s corporate reputation improved more from 2009 to 2010 than any other in the world, and the only U.S. wireless company to improve in 2011 – The Reputation Institute (May 2010 and 2011)
The Sprint Buyback Program ranks #1 among major carriers – Compass Intelligence (July 2012)
Also lets not forgot about their devices
Samsung Galaxy ll, EpicTM 4G Touch:
· Best New Mobile Device – 4G World and Connected Planet (Oct. 2011)
· America’s #1 smartphone – PCWorld (Oct. 2011)
2012 Best of CTIA Awards: HTC EVO 4G LTE – Techlicious (May 2012)
HTC EVO 4G:
· Best selling AndroidTM phone in 2Q11 – The NPD Group/Mobile Phone Track (Aug. 2011)
· Best Smartphone, Best Android Phone, Best Camera Phone – About.com Readers’ Choice Awards (March 2011)
· Very Innovative Product Award – Good Housekeeping (Jan. 2011)