When it rains, it pours: Samsung could be hit with class action in the U.S. over Note 7 recall


Things are going from bad to worse for Samsung, as the South Korean company hasn't yet recovered all the faulty Galaxy Note 7 units from customers and the first lawsuits have already been filed against the handset maker on the matter of the recall.

We reported earlier today that a U.S. law firm has already filed suit to seek reimbursement of cell phone service fees since their employees who bought the Galaxy Note 7 were left without a replacement phone for weeks, though they continued to pay the monthly costs associated with owning one.

But Samsung has more serious issues to address, as the company is now facing a potential class action in the United States over the Galaxy Note 7 recall. According to a filing in a federal court in Newark, New Jersey, three customers who previously bought the Galaxy Note 7 have filed lawsuit.

Moreover, the complaint against the South Korean company seeks to represent a nationwide class of Galaxy Note 7 customers in Nevada, Pennsylvania and California, so this is just the tip of the iceberg.

The complaint was filed on October 16 and mentions that all three customers stopped using their Galaxy Note 7 phones after the recall was made official, but had to wait days or weeks for a replacement phone.

Even though they haven't been offered a replacement phone, they continued to incur monthly device and plan charges for a smartphone they were advised to stop using. And this could be just the beginning of another nightmare for Samsung.

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17 Comments

1. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Surprise surprise

5. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

I think this is a no-win situation for Samsung.

2. Settings

Posts: 2943; Member since: Jul 02, 2014

That's what you get when you act slow and ignore the situation and swept it under the rug. They dont care about customers, all they care is about profits.

4. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

"They dont care about customers, all they care is about profits." Just like around 99.9% of companies.

8. darkkjedii

Posts: 30972; Member since: Feb 05, 2011

Well said.

17. Bankz

Posts: 2531; Member since: Apr 08, 2016

So, did you return your greenade7?

15. Settings

Posts: 2943; Member since: Jul 02, 2014

It still doesn't change the fact that Samsung really doesnt care. Even if others don't care, it's not about choosing the lesser evil.

16. tedkord

Posts: 17318; Member since: Jun 17, 2009

It never was about the lesser evil, it was always about the greater device. That's why I chose the Note 7. It's why I went to the S7 Edge now (after trying an Axon 7 for a week. If Verizon officially certified it and released all features on it, I'd have stayed with it. But it just had too many issues due to lack of Verizon support. Those FF speakers... Wow)

18. Settings

Posts: 2943; Member since: Jul 02, 2014

Too bad your great is dead. Samsung is not good in CSR in my country, never was in the beginning so no Sammy for me. My company phone which is a S7, not my choice btw, has gone thru service 3x already. The S7 had screen issues. The signal bars had burned in the display. Same problem over and over. They refuse to give me alternatives, like getting the Note 7 or the Edge but they say my case wasn't covered in tge warranty. I guess my case was a minority and Samsung doesn't even care at all. I cancelled my subscription, returned the S7 and got the V10 instead.

13. TBomb

Posts: 1406; Member since: Dec 28, 2012

Please, tell me how they could've acted faster because I don't see it.

3. Atheneum

Posts: 14; Member since: Aug 07, 2012

Only in the US....

6. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Is that the picture of Note 7 on all 15 of them PA? The one that's been exploding recently? Gosh, I haven't seen a Note 7 until today. Thank you PA, 15 times for all the 15 pictures of Note 7.

9. darkkjedii

Posts: 30972; Member since: Feb 05, 2011

Damn Samsung.

10. pongkie

Posts: 663; Member since: Aug 20, 2011

I wish they do that to here so at least I can get back some money they refused me of refund on accessories

11. acruzlu unregistered

I'm stuck with a case I purchase from Amazon. I called them and they said I was outside of the return window.

12. cdm283813

Posts: 424; Member since: Jan 10, 2015

Doesn't matter to me, I was smart enough to avoid this phone in the first place. I was not blown away by it. I just clicked on this article to brag about that fact. Had it preordered but chickened out at the last moment.

14. sissy246

Posts: 7083; Member since: Mar 04, 2015

Why would anyone be surprised. This will only be the first of more to come. I just hope the ones that was trying to pull a scam get cought.

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