Verizon and Sprint resume Note 7 sales, T-Mobile and AT&T start exchanges for the 'safe' units today

It seems that the report how US carriers will restart Note 7 sales not earlier than October 21 were dead wrong, as Verizon and Sprint have the reworked "safe" units in stock and ready to ship as we speak, while T-Mobile and AT&T are commencing exchanges today, September 21, just as Samsung announced. AT&T will have new Note 7 units in stock today for all those who purchased before September 15, states the carrier.

Yes, T-Mobile is already swapping old Note 7s for the new batch, as per tips from our readers, and a statement on its website: "You can head into a retail store near you starting on Wednesday, September 21st. Please note that we can’t help you transfer your data or contacts from your old phone to your replacement phone in the store. This is due to safety guidelines from the CPSC tied to the recall." What, no sappers on retainer, T-Mobile?

Meanwhile, a tipster of ours who works for the Samsung Experience Shops program in BestBuy pegs the sales restart commencing en masse for as soon as next week. They were told by Samsung America that the re-release will be in full swing when 60-70% of the current owners have pegged their units for exchange, and, according to their estimates, this milestone will be hit in the September 25-30 period.

There you have it, it seems that you won't have to wait a month to get your hand on a "new" Note 7 unit, as Verizon calls it above. Furthermore, if the sales or exchanges are starting today at US carriers, this will make it about three weeks from Samsung's recall announcement to stocking the revamped units in the shops, not bad for a quick reaction to a major fault, at least mitigating the intangible brand damage somewhat.

Thanks for the tips!

Story timeline

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh



1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Proud of you, Sammy! #Note7isTheBest

2. Zylam

Posts: 1813; Member since: Oct 20, 2010

LOLOLOL and Apple people are called Sheep.

3. tedkord

Posts: 17312; Member since: Jun 17, 2009

There's a reason for that. The ones who are called that name, still insist that bending iPhones was just people sitting on them, and the antenna problem of the iPhone 4 was not widespread.

7. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Well the antenna issue was a design defect and that's why Apple had to supply bumpers for free, I did some thorough testing on it and it's very easy to replicate - I imagine Apple missed it because they had anything "in the field" in a case for secrecy and they've got their own signal towers on campus so losing signal was never going to be a big problem there... As for the bending - well yes, sitting on the phone would be a primary cause surely? The phones don't bend by themselves randomly... I always have my phone in my front pocket and sold my iPhone 6 after two years, no issues at all and I don't have it in a case. All companies have these random issues, I'd argue Apple's are always blown up (pardon the pun) far more than any other company's because of who they are but in the case of the Note 7 the flaw was actually dangerous so it became a huge issue that got national news coverage.

9. Foxgabanna

Posts: 587; Member since: Sep 11, 2016

Well said.

11. sissy246

Posts: 7083; Member since: Mar 04, 2015

What about the iPhones that cought fire and even killed 2 people in fires.

16. tedkord

Posts: 17312; Member since: Jun 17, 2009

Apple to this day has not admitted there was an antenna issue, their official stance is it was the same proximity interference all cell phones suffer when your hand is near them. They lied. No, sitting on them was not the primary cause, people had them bending in front pockets, and unless their hips are backward jointed, it's impossible to sit on them there. It's not that Apple's issues are blown up, it's that Apple denies and lies about the issues, and much of the press won't call them on it for fear of being blacklisted from Apple events and reviews devices, as happened to that german magazine, Computer Bild, who ran an article on the bending issue.

5. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Any blind fanboy of anything is a sheep.

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Haters are called "haters".

4. tedkord

Posts: 17312; Member since: Jun 17, 2009

Proud of a company? Seriously?

13. scorke

Posts: 2; Member since: Jul 14, 2014

I got my Note 7 replacement yesterday. Painless and now has the green battery indicator. On the Sprint network...Hey a day ahead of schedule.

6. manojmcn

Posts: 633; Member since: Jul 16, 2015

Majority are waiting for 1 to 1 exchange with new Note7. Since it’s available from today the ecchange process will be accelerated in the US. In Singapore around 80% have so far registered for exchange. A good amount among them including me have already got the new phones as replacement. Pretty happy with the dealings. Plus so satisfied with battery life with fulltime use…yesterday got 7.15 hours screen on time.

8. ronjr123

Posts: 88; Member since: Feb 16, 2012

I got my replacement from Verizon Tuesday night. There were about 15 others that were doing too.

10. Foxgabanna

Posts: 587; Member since: Sep 11, 2016

I had my replacement on the 19th. The excitement dosent feel the same anymore as I'm still debating on returning it and getting a 7 Plus. The LG V20 seems kick arse too.

12. sissy246

Posts: 7083; Member since: Mar 04, 2015

Well if you want to go from a phone with Maga features to a boring phone. From what I here the v20 is nothing great. Not a bad phone just not great.

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

I went to T-Mobile today. They had major issue with doing the exchange. Plus I had a new rep. So the issue was, they have to remove the old device from the EIP agreement, whcih she did with no issue. But when I bought my devices, I was on JOD (Jump on demand). When she chose EIP, she could pick the Note 7, but on JOD she said she couldn't. After I sat their an hour she said she couldn't give me the devices, because she couldn't check them out. She spoke to customer Care and a District manager and T-Mobile was aware of the issue and would fixed in a couple hours. So she took my number and said she'd call when she could fix it and she would hold my phone. It appears the store had less than 5 available. I went when they opened and I saw 3 people yesterday. The store I went too was very small. She had 3 blue and 2 black. I just took 2 blue ones. So they called me about 90 mins after I left and said they had a work around and that I could come back and get my phones. To lose 90 minutes of my day and then had to come back and take another 15 mins, that was 2 hours of my day wasted. But its over. I have 2 new devices and I'm happy. They do have the black squares on the box. I haven't turned them on yet. Will wait until I get home. Once i get my Exynos version Friday from Samsung, I will be happy.

18. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

Once i get my Exynos version Friday from Samsung, I will be happy. What do you mean by that? Did you buy Exynos before recall from third party and Samsung is replacing that?

17. tedkord

Posts: 17312; Member since: Jun 17, 2009

It was surprisingly painless at Verizon (if anyone can make a simple process painful, it's Verizon). I'll still have to keep an eye on my bill, because they normally gank something whenever any change is done on my account. The biggest issue at Verizon is the two stores nearest me were already out of stock, and apparently they're SELLING them as well as replacing. That surprised me, they should not sell a single unit until all are replaced. I found a store store with stock that was a little ride away, but even then they wouldn't hold one for me, and wouldn't tell me how many they had. Aggravating, but in the end they had one in the color I wanted (black), and once I got to the front of the line it didn't take too long.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.