Verizon and Sprint resume Note 7 sales, T-Mobile and AT&T start exchanges for the 'safe' units today
posted by Daniel P. / Sep 21, 2016, 2:48 AM
Note 7 sales not earlier than October 21 were dead wrong, as Verizon and Sprint have the reworked "safe" units in stock and ready to ship as we speak, while T-Mobile and AT&T are commencing exchanges today, September 21, just as Samsung announced. AT&T will have new Note 7 units in stock today for all those who purchased before September 15, states the carrier.
new batch, as per tips from our readers, and a statement on its website: "You can head into a retail store near you starting on Wednesday, September 21st. Please note that we can’t help you transfer your data or contacts from your old phone to your replacement phone in the store. This is due to safety guidelines from the CPSC tied to the recall." What, no sappers on retainer, T-Mobile?Yes, T-Mobile is already swapping old Note 7s for the
Meanwhile, a tipster of ours who works for the Samsung Experience Shops program in BestBuy pegs the sales restart commencing en masse for as soon as next week. They were told by Samsung America that the re-release will be in full swing when 60-70% of the current owners have pegged their units for exchange, and, according to their estimates, this milestone will be hit in the September 25-30 period.
There you have it, it seems that you won't have to wait a month to get your hand on a "new" Note 7 unit, as Verizon calls it above. Furthermore, if the sales or exchanges are starting today at US carriers, this will make it about three weeks from Samsung's recall announcement to stocking the revamped units in the shops, not bad for a quick reaction to a major fault, at least mitigating the intangible brand damage somewhat.
Thanks for the tips!
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
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Posts: 5868; Member since: May 06, 2016
Proud of you, Sammy! #Note7isTheBest
posted on Sep 21, 2016, 3:00 AM 3
Posts: 1813; Member since: Oct 20, 2010
LOLOLOL and Apple people are called Sheep.
posted on Sep 21, 2016, 3:11 AM 2
Posts: 1605; Member since: Sep 22, 2014
Well the antenna issue was a design defect and that's why Apple had to supply bumpers for free, I did some thorough testing on it and it's very easy to replicate - I imagine Apple missed it because they had anything "in the field" in a case for secrecy and they've got their own signal towers on campus so losing signal was never going to be a big problem there... As for the bending - well yes, sitting on the phone would be a primary cause surely? The phones don't bend by themselves randomly... I always have my phone in my front pocket and sold my iPhone 6 after two years, no issues at all and I don't have it in a case. All companies have these random issues, I'd argue Apple's are always blown up (pardon the pun) far more than any other company's because of who they are but in the case of the Note 7 the flaw was actually dangerous so it became a huge issue that got national news coverage.
posted on Sep 21, 2016, 3:51 AM 6
Posts: 17312; Member since: Jun 17, 2009
Apple to this day has not admitted there was an antenna issue, their official stance is it was the same proximity interference all cell phones suffer when your hand is near them. They lied. No, sitting on them was not the primary cause, people had them bending in front pockets, and unless their hips are backward jointed, it's impossible to sit on them there. It's not that Apple's issues are blown up, it's that Apple denies and lies about the issues, and much of the press won't call them on it for fear of being blacklisted from Apple events and reviews devices, as happened to that german magazine, Computer Bild, who ran an article on the bending issue.
posted on Sep 21, 2016, 4:12 PM 0
Posts: 633; Member since: Jul 16, 2015
Majority are waiting for 1 to 1 exchange with new Note7. Since it’s available from today the ecchange process will be accelerated in the US. In Singapore around 80% have so far registered for exchange. A good amount among them including me have already got the new phones as replacement. Pretty happy with the dealings. Plus so satisfied with battery life with fulltime use…yesterday got 7.15 hours screen on time.
posted on Sep 21, 2016, 3:43 AM 1
Posts: 587; Member since: Sep 11, 2016
I had my replacement on the 19th. The excitement dosent feel the same anymore as I'm still debating on returning it and getting a 7 Plus. The LG V20 seems kick arse too.
posted on Sep 21, 2016, 8:39 AM 0
Posts: 14967; Member since: Sep 25, 2013
I went to T-Mobile today. They had major issue with doing the exchange. Plus I had a new rep. So the issue was, they have to remove the old device from the EIP agreement, whcih she did with no issue. But when I bought my devices, I was on JOD (Jump on demand). When she chose EIP, she could pick the Note 7, but on JOD she said she couldn't. After I sat their an hour she said she couldn't give me the devices, because she couldn't check them out. She spoke to customer Care and a District manager and T-Mobile was aware of the issue and would fixed in a couple hours. So she took my number and said she'd call when she could fix it and she would hold my phone. It appears the store had less than 5 available. I went when they opened and I saw 3 people yesterday. The store I went too was very small. She had 3 blue and 2 black. I just took 2 blue ones. So they called me about 90 mins after I left and said they had a work around and that I could come back and get my phones. To lose 90 minutes of my day and then had to come back and take another 15 mins, that was 2 hours of my day wasted. But its over. I have 2 new devices and I'm happy. They do have the black squares on the box. I haven't turned them on yet. Will wait until I get home. Once i get my Exynos version Friday from Samsung, I will be happy.
posted on Sep 21, 2016, 2:56 PM 0
Posts: 17312; Member since: Jun 17, 2009
It was surprisingly painless at Verizon (if anyone can make a simple process painful, it's Verizon). I'll still have to keep an eye on my bill, because they normally gank something whenever any change is done on my account. The biggest issue at Verizon is the two stores nearest me were already out of stock, and apparently they're SELLING them as well as replacing. That surprised me, they should not sell a single unit until all are replaced. I found a store store with stock that was a little ride away, but even then they wouldn't hold one for me, and wouldn't tell me how many they had. Aggravating, but in the end they had one in the color I wanted (black), and once I got to the front of the line it didn't take too long.
posted on Sep 21, 2016, 4:17 PM 0
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