The government launches separate Galaxy Note 7 investigation on Samsung's own turf


Samsung launched its own investigation to determine the cause of Galaxy Note 7 explosions earlier this month, but the company's engineers haven't been able to replicate the issue(s) that makes the battery inside the phone so volatile.

Now the media reports the South Korean government has launched a separate investigation to find the cause of the battery problems. The investigation is run by the Korea Testing Laboratory (KTL), which recently began testing some of the probes obtained from Samsung.

Moreover, the testing lab said that it will not limit its investigation to the testing of the battery inside the Galaxy Note 7. KTL will be using X-ray and computerized technology to test just about anything related to Samsung's flagship in order to find the cause of the problems.

We have handed over the phones (that caught fire) to KTL and will cooperate with their investigation, but we can't just sit and wait for its result. We have been mobilizing all possible resources to find the exact cause of the problems as soon as possible,” said a Samsung official.

On top of that, Samsung is also taking into consideration the testing of the faulty Galaxy Note 7 units that were collected by the consumer Product Safety Commission in the United States.

Finding the issues that caused some Galaxy Note 7 units to explode might be mandatory if Samsung is to regain customer trust, especially that the handset maker will soon launch its other flagship smartphones, the Galaxy S8.

There are so many labs that are now trying to find the root of the problem inside the Galaxy Note 7's batteries that it's just a matter of time before Samsung will come forward with an official statement. For Samsung's sake, let's hope that happens sooner rather than later.

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20 Comments

1. w1000i

Posts: 251; Member since: Jul 22, 2015

Poor phone :(

2. bossman

Posts: 264; Member since: Jan 27, 2016

I'm really just dying to know what caused the explosion because at this point it just seems like a mystery no one will figure out.

7. Settings

Posts: 2943; Member since: Jul 02, 2014

It's Note 6' ghost.

3. Unordinary unregistered

4. Zylam

Posts: 1822; Member since: Oct 20, 2010

Karma is what caused the explosions.

19. An.Awesome.Guy

Posts: 636; Member since: Jan 12, 2015

Is it Karma because Samsung didn't use SD 810 and Samsung fans were trolling about that all other phones are heating ? or something else ?

5. cncrim

Posts: 1590; Member since: Aug 15, 2011

Fault CPU manufacture cause it doesn't want to sleep or poor software code? I found the second option is more likely, I have Samsung s1-s7, same model phone work fine then the and randomly phone active differently.

9. SonyFindOneDroidple

Posts: 865; Member since: May 11, 2013

I cant wait. I hope there's really nothing to worry about the Note 7 and they'll gonna bring it back to the market. This phone is just so gorgeous and very capable in every way making it so hard for me to ket go and find that can match it..

10. NicAngel unregistered

Only 16 pictures this time. Well done PA.

13. sticker

Posts: 41; Member since: Feb 24, 2015

replace the battery to 3600mah. and it will be fine like the S7edge

14. HomerS

Posts: 419; Member since: Sep 19, 2014

This could mean that Samsung will be very cautious with the S8 with a smaller than needed battery :(

20. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Actually, they just got hit with a class action in New Jersey, one of many to come.

* Some comments have been hidden, because they don't meet the discussions rules.

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