Sony admits that the Xperia Z3+ and Xperia Z4 are overheating, promises a software update is coming

Sony admits that the Xperia Z3+ and Xperia Z4 are overheating, promises a software update is coming
Just the other day, we told you that Sony Xperia Z4 owners had started complaining about their phone overheating. Today, Sony is admitting that not only is overheating an issue with the Xperia Z4, but it is also a problem with the Sony Xperia Z3+. Both models are powered by the Qualcomm Snapdragon 810 SoC which has been running hot ever since it was first introduced. Both Xperia phones are believed to use a revised version of the chipset which was supposed to do a better job with thermal regulation.

Sony says that it will be sending out a software update to fix the issue sometime this summer. In the meantime the manufacturer suggests powering off your phone several times a day, especially when charging the device. And Sony also recommends that unsatisfied Xperia Z3+ and Xperia Z4 owners contact the Sony service center.

Those who have experienced the issue while testing an Xperia Z3+ say that the handset gets too hot while playing games, watching Netflix videos in HD, or when filming a video. As we showed you the other day, an Xperia Z4 run through the CPU-Z system identification tool showed the Snapdragon 810 SoC running as hot as 154 degrees fahrenheit.

Thanks for the tip!

source: GSMInfo (translated)

Related phones

Xperia Z3+
  • Display 5.2" 1080 x 1920 pixels
  • Camera 20.7 MP / 5 MP front
  • Processor Qualcomm Snapdragon 810, Octa-core, 2000 MHz
  • Storage 32 GB + microSDXC
  • Battery 2930 mAh(17h talk time)

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78 Comments

1. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Here comes the update to underclock the hell out of the chip just like the M9.

13. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

Beauty of Android: FireDragon 810

16. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Beauty of being dumb: embarrassing yourself without the help of others.

31. vergil9

Posts: 517; Member since: Apr 06, 2015

Well, he's dumb enough to not know that he is being embarrassing.

39. Taters

Posts: 6474; Member since: Jan 28, 2013

lol I actually laughed but yes, he is obviously a joke account.

58. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

I'm not interested in your own story or heritage.

24. Envy8

Posts: 14; Member since: May 31, 2013

Sony is update fix to z4 (z3+)

68. LGisgood

Posts: 833; Member since: Jun 23, 2012

sony and htc should learn from LG! LG is getting better RIGHT DICISION for the Snapdragon 808

49. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

First, not all Android phones use SnapDragon even if most do. Not all SnapDragons had issues, so far only one...this one. At least Sony didn't blaming their buyers of their product. At least Samsung chose not to use it, in order to not bring a product to market knowing it had hardware issues like Apple has done MORE THAN ONCE!!! At least

70. DnB925Art

Posts: 1168; Member since: May 23, 2013

What does a CPU have to do with Android? Oh right, just another idiot troll comment

73. cheetah2k

Posts: 2300; Member since: Jan 16, 2011

Nothing to do with Android. This is all QUALCOMM's fault

17. CanYouSeeTheLight

Posts: 1122; Member since: Jul 05, 2012

Do you remember their add last year where they dissed Mediatek for using an octa core? They said and i quote: "A great processor should have BETTER CORES, NOT MORE". This year they shot themselves by going on the path they dissed and failed miserably at it, the only good thing about S810 is the LTE cat.10 and the GPU which is pretty good.

30. No_Sammy_No_Gimmicks

Posts: 158; Member since: Jun 10, 2015

Do you rather remember when they dissed Apple and said A7 is a gimmick because of it being 64bit? A9 later, they still can't make a competing processor, what a shame.

33. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

The person who said that left the company

82. llk171

Posts: 95; Member since: Mar 31, 2013

Both Apple and Samsung’s 64-bit processors are efficient and run smooth as butter. Boy do I miss TI, I wish they hadn’t dropped out of the game. Intel and AMD need to ramp up their game and they will run circles around Qualcr-p.

61. Clars123

Posts: 1079; Member since: Mar 16, 2015

and the funny thing was when the overheating news went viral..everyone was saying it was just propaganda and foul rumours started by samsung to sell the exynos 7420

74. cheetah2k

Posts: 2300; Member since: Jan 16, 2011

And Samsung offered a helping hand to fix the issue - Qualcomm didn't take it... dumb a55es

23. xtremesv

Posts: 299; Member since: Oct 21, 2011

Same thought exactly, now all reviews are online, let's start sending "updates" to throttle even further those hot cores.

37. samsboy unregistered

This manufactures sometimes amazes me. They did not test the phone to know it is overheating? Now they want to send updates. This kind of sound like a joke. Any manufacturer trying to used Snapdragon 810 SoC should look at the shares of HTC before making such an adventure.

40. Taters

Posts: 6474; Member since: Jan 28, 2013

I think they tested the cores separate from the GPU without realizing that they fight with each other for resources.

53. Canaan

Posts: 351; Member since: May 25, 2014

To my understanding the M9 deactivates the quad core A57 cores to prevent the overheating, is that considered under clocking the device?

62. xtremesv

Posts: 299; Member since: Oct 21, 2011

It's not underclocking but crippling the intended operation of big.LITTLE architecture.

2. thegeneral7010

Posts: 437; Member since: Dec 10, 2014

SD810 was a real disaster for almost all companies (except samsung and apple).

54. Canaan

Posts: 351; Member since: May 25, 2014

LG learned their lesson and used the 808 for the G4!

69. LGisgood

Posts: 833; Member since: Jun 23, 2012

LG MADE THE MOST CORRECT DIRICTION BRAVO Snapdragon 808!

77. sunjay140

Posts: 118; Member since: Mar 19, 2015

The 808's GPU is worse than the one in the 805, hahaha

71. BaffledTruffle

Posts: 523; Member since: Dec 07, 2013

It is for all companies that used it. Looks like Exynos came in real handy for Samsung.

3. Zylam

Posts: 1823; Member since: Oct 20, 2010

Sure Qualcomm, there's nothing wrong with the 810, it just so happens that pretty much every phone that has the 810 over heats like hell, total coincidence.

14. RajRicardo

Posts: 503; Member since: Feb 28, 2014

hell i can't even record a 40min 1080p clip on my Z3. Camera shuts down due to temperature issue. :(

21. darkskoliro

Posts: 1092; Member since: May 07, 2012

40 minutes what the hell are you filming haha just get a proper camcorder

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