Software update is sent out to Motorola Moto Z users to fix low notification volume issue and more

Software update is sent out to Motorola Moto Z users to fix low notification volume issue and more
Last month, owners of the Motorola Moto Z and Moto Z Force received the update to Android 7.0. Today, the Moto Z is once again receiving a new OTA update. Unfortunately, Android 7.1 is not contained in the files being received. The only change listed is a fix to the notification volume, which suffered through a drop in decibels following the update to Android 7.0. The build number is NPL25.86-17-3.

Considering that the size of the update weighs in at 540MB, you would have to expect that more than just one bug fix was included. To be sure, the phone shows that the last security update was installed in November, and Android 7.0 is still running the show.

Keep in mind that this update is for the unlocked version of the Moto Z, not the Verizon exclusive Moto Z Droid sold in the U.S. And because it is being sent OTA, the update is being disseminated in waves. That means it could take a few days before it arrives. You can try to manually download the update by going to Settings > System updates > Check for system update.

Once you receive notification that the update has arrived, make sure that you are connected to a Wi-Fi signal before starting the updating process. Also, be sure to have your battery charged fully before you install the new files.

source: AndroidAuthority

Related phones

Moto Z
  • Display 5.5 inches
    2560 x 1440 pixels
  • Camera 13 MP (Single camera)
    5 MP front
  • Hardware Qualcomm Snapdragon 820, 4GB RAM
  • Storage 32GB, microSDXC
  • Battery 2600 mAh
  • OS Android 8.0 Oreo



2. SN1965

Posts: 1; Member since: Jan 13, 2017

I received a new Moto Z Force on January 9, 2017, from Verizon. It is running Android 6.01. I have the low volume issue on this phone. For my case, the update to Android 7 did "not" create the problem. Other forums document a Security update issued last August is what created the low volume problem.

1. JC557

Posts: 1928; Member since: Dec 07, 2011

The notification volume was borked after the first update after the phone's release and I kept going after Moto for almost 5 months now which shows they really drag their feet at fixing things compared to Apple and premier Android OEMs. I blame Lenovo for this. Sadly I still have yet to receive the update but got the Verizon security update almost immediately after it was released.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless