Samsung promises major changes in quality assurance processes following Galaxy Note 7 fiasco

By Cosmin V.

Oct 27, 2016, 6:24 AM

Samsung promises major changes in quality assurance processes following Galaxy Note 7 fiasco

Samsung Electronics recently called an extraordinary general meeting of shareholders where the South Korean company discussed about the spin-off of its printing unit, as well as the nomination of Jay Y. Lee as a member of the board.

As many of you probably know by now, Samsung has already decided to sell its printing business to HP. For that to happen, Samsung Electronics will spin off this business into a separate company as of November 1 and sell 100% stake of the newly created company and overseas assets related to the business to HP.

A separate item on Samsung's agenda for this meeting was the Galaxy Note 7 fiasco. The South Korean company announced earlier this month that it will halt production and sale of the Galaxy Note 7 “to ensure safety” of its customers.

As a follow-up to the discontinuation of the Galaxy Note 7, Samsung announced that it will make some changes in quality assurance processes, so this won't happen again in the future.

Going forward, the Company will make significant changes in the quality assurance processes in its commitment to providing safe and reliable products and regaining customers’ confidence.

Even though Samsung remains world's number one smartphone manufacturer, the company reported that the operating profit in Q3 for the IT and mobile communication division has declined by 96%.

In the meantime, the handset maker continues its investigations regarding the cause of the Galaxy Note 7 explosions and promised to share all the details with the world once the reason for the phone's issues is identified.

Samsung Galaxy Note 7

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source: Samsung

Story timeline

This story is part of:

The explosive Galaxy Note 7 saga (140 updates)

9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against Samsung Alright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-party Ever since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trust The Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environment Samsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiasco In return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...