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Samsung promises major changes in quality assurance processes following Galaxy Note 7 fiasco

posted by Cosmin V. / Oct 27, 2016, 6:24 AM

Samsung promises major changes in quality assurance processes following Galaxy Note 7 fiasco

Samsung Electronics recently called an extraordinary general meeting of shareholders where the South Korean company discussed about the spin-off of its printing unit, as well as the nomination of Jay Y. Lee as a member of the board.

As many of you probably know by now, Samsung has already decided to sell its printing business to HP. For that to happen, Samsung Electronics will spin off this business into a separate company as of November 1 and sell 100% stake of the newly created company and overseas assets related to the business to HP.

A separate item on Samsung's agenda for this meeting was the Galaxy Note 7 fiasco. The South Korean company announced earlier this month that it will halt production and sale of the Galaxy Note 7 “to ensure safety” of its customers.

As a follow-up to the discontinuation of the Galaxy Note 7, Samsung announced that it will make some changes in quality assurance processes, so this won't happen again in the future.

Going forward, the Company will make significant changes in the quality assurance processes in its commitment to providing safe and reliable products and regaining customers’ confidence.

Even though Samsung remains world's number one smartphone manufacturer, the company reported that the operating profit in Q3 for the IT and mobile communication division has declined by 96%.

In the meantime, the handset maker continues its investigations regarding the cause of the Galaxy Note 7 explosions and promised to share all the details with the world once the reason for the phone's issues is identified.

Samsung Galaxy Note 7

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source: Samsung

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The explosive Galaxy Note 7 saga (140 updates)

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Display 5.7" 1440 x 2560 pixels

Camera 12 MP / 5 MP front

Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz

Storage 64 GB + microSDXC

Battery 3500 mAh

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20 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Major changes in quality assurance is pretty much mandatory for Samsung now. I'm confindent Samsung won't repeat the same mistake in future - at least, not anytime soon!

posted on Oct 27, 2016, 6:34 AM 8

5. Doakie

Posts: 2478; Member since: May 06, 2009

Samsung has just gotta whip those factory workers a few more times an hour to keep quality control up. If the level of disrespect and mistreatment was bad before, you best bet that working environment is going to get more stressful and more hostile now the profits have degraded so much. I'm sad for those workers.

posted on Oct 27, 2016, 7:18 AM 2

9. pongkie

Posts: 663; Member since: Aug 20, 2011

They can't even figure why the phone are combusting. How can they assure anything. Lies

posted on Oct 27, 2016, 8:04 AM 0

2. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

There is no hope. Customers lost confidence in them. They should focus on how to get the customers back.

posted on Oct 27, 2016, 6:53 AM 2

6. Doakie

Posts: 2478; Member since: May 06, 2009

Says you. Consumers are fickle and all it takes is a new marketing blitz and they'll forget all about this in a year. Look at all the deadly auto issues we've dealt with recalls on yet Ford is still around making money.

posted on Oct 27, 2016, 7:20 AM 4

10. pongkie

Posts: 663; Member since: Aug 20, 2011

I dunno google just went in the market themselves, Samsung got some serious clawing back to do

posted on Oct 27, 2016, 8:14 AM 0

14. Fona13A unregistered

...Isn't that what they are trying to do here?

posted on Oct 27, 2016, 8:45 AM 0

19. dimas

Posts: 3420; Member since: Jul 22, 2014

iphones are exploding but people still buy them, don't they?

posted on Oct 27, 2016, 10:10 AM 3

3. truthwins unregistered

samsung reputation is in the gutter. Neversamsung#

posted on Oct 27, 2016, 7:02 AM 0

7. Doakie

Posts: 2478; Member since: May 06, 2009

Let's just be honest, you've never owned a Samsung phone and Apple has all your dollars. Nice lie.

posted on Oct 27, 2016, 7:21 AM 11

11. truthwins unregistered

Right i would never waste my money on half baked products manufactured by samsung . Not only their phones explodes their washing machine and electronic tooth brush explodes too

posted on Oct 27, 2016, 8:20 AM 0

4. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Surprise surprise.

posted on Oct 27, 2016, 7:03 AM 0

8. acruzlu unregistered

They just have to step their game up to assure the customer's they have the best product out there.

posted on Oct 27, 2016, 7:27 AM 1

12. truthwins unregistered

Samsung are only good at recalling their niche quality half baked products.

posted on Oct 27, 2016, 8:22 AM 0

13. acruzlu unregistered

Apple is good at killing people with half baked products.

posted on Oct 27, 2016, 8:29 AM 2

20. truthwins unregistered

Yes apple and samsung they both are overpriced niche product.

posted on Oct 27, 2016, 10:28 AM 0

15. sissy246

Posts: 7129; Member since: Mar 04, 2015

Any phone that has lithium ion battery's have a chance to catch fire. Anything that uses lithium ion batteries can catch fire not just phones.

posted on Oct 27, 2016, 8:58 AM 0

16. Jeradiah3

Posts: 1149; Member since: Feb 11, 2010

Samsung has lost alot of confidence so the next 2 phones they being out (Galaxy S8 and Note 8?) could make or break their mobile division and their reputation

posted on Oct 27, 2016, 9:08 AM 0

17. phnrpt

Posts: 23; Member since: May 28, 2012

Safety is what you suppose to do, you don’t get credit for that, and not to mention bragging about it. Samsung, you have been copying apple’s unmoral things for years, such as monopoly with selling galaxy note 1 only in ATT as apple did. High-end large screen with note is limited to 5.7 during for the last 3 years, and etc. All of these disgusting apple things you have done are horrible from consumers’ point of view. And now you screwed yourself with note7. Here is how to fix the relationship with consumer, 7” high resolution screen for note 8. And 18” high resolution screen tablet runs both android and windows. If you don’t, other manufacture (like SONY AND Xiaomi already did 6.3” high resolution) will and your chunk of cake will be mini.