Samsung chief apologizes for Galaxy Note 7 fiasco, promises to regain customer trust
posted by Cosmin V. / Oct 14, 2016, 2:34 AM
Two global recalls of the Galaxy Note 7 have put the Samsung brand under pressure from both investors and customers alike. Although the South Korean company hasn't yet found the cause behind Galaxy Note 7's explosions, it has decided to permanently halt sales and production of the smartphone.
Samsung Electronics' mobile chief vowed to find the exact cause of the defective Galaxy Note 7 units, so the company won't make the same mistake again. He also promised to do everything in his power “to restore trust of consumers so that they can use Samsung products without any safety concerns.”
Many of Mr. Koh Dong-jin's supporters among the company's employees posted messages in favor of Samsung's president, which were meant to boost the morale of other employees.
Samsung's president thanked all employees who supported him during these tough times and said that he was just as frustrated in the last couple of weeks.
Unfortunately, rumor has it that Samsung Group plans to remove Koh Dong-jing from his leadership position. It remains to be seen whether or not the company's president will get to keep its promise, or Samsung will replace him with someone else before the reason behind the Galaxy Note 7 explosions gets revealed.
source: The Korea Herald
This story is part of:The explosive Galaxy Note 7 saga (140 updates)
9 November Canadian couple abroad had to destroy their Note 7 phones to get home, files class action lawsuit against SamsungAlright, the Galaxy Note 7 fiasco is almost over. Samsung has recalled all of the units and issued a software update that limits active phones batteries to a 60% charge to incite people that haven't returned theirs yet to do so. On top of that, the company is posting apology after apology — a string, which culminated in a full-page remorseful letter to its customers, posted in some magazines yesterday.
8 November Samsung Canada will exchange Galaxy Note 7s, bought from a third-partyEver since the official recall of the Galaxy Note 7 was put into motion, there has been a particular group of buyers that wondered what will happen with their devices now. That is the portion of the users that bought the phablet off eBay, Swappa or similar unauthorized sites and resellers...
3 November Samsung promises to work hard towards regaining consumer trustThe Galaxy Note 7 saga is almost behind us (or at least we hope it is), but the aftermath of it is still very serious for Samsung. Not only did the tech giant lose enough money to make any CEO cringe, but it also felt serious repercussions on its brand image...
3 November Samsung promises to get rid of its Galaxy Note 7 stockpiles with minimal damage to the environmentSamsung says that it's reviewing ways of limiting the environmental impact caused by the Galaxy Note 7 discontinuation...
1 November Chinese customers outraged after Samsung execs kneeled to apologize for the Galaxy Note 7 fiascoIn return, Samsung held an event in a Chinese city where many of the local distributors were invited. Furthermore, in order to thank these retailers for their continuing support of the brand, all Samsung execs present at the event, as well as all other members of the staff kneeled on the stage in front of the audience...
Posts: 3960; Member since: Oct 21, 2014
Perform lab analysis on every fricking one of the Note 7s returned, and figure out what the real 'cause of the fiasco was. Only a small fraction of them began breathing smoke, find the 'cause of that small fraction and prevent it for the next decade. If they can do that before the Note 8 (or S Pro 2), will gladly pick that as my next Smartphone.
posted on Oct 14, 2016, 2:39 AM 14
You do realise that takes a lot of time? It may be weeks until we find the true cause if ever. You need to simulate the conditions perfectly and find one of the defective devices from the 2.5 million returned units and then catch what causes it to erupt before it's completely destroyed
posted on Oct 14, 2016, 2:44 AM 0
Apple would have made their user bow to them for an apology . Samsung you just earned my respect.
posted on Oct 14, 2016, 2:41 AM 32
Posts: 1028; Member since: Aug 28, 2015
Samsung said, unlike apple, "it's not your fault". "You are not holding it wrong".
posted on Oct 14, 2016, 2:43 AM 21
Yeah but it didn't happen to Apple, or any other company yet. I doubt an issue this serious where it has been proven to be a device defect would Apple blame the user. Don't forget for the first few devices Samsung chalked it up to third party chargers.
posted on Oct 14, 2016, 2:47 AM 6
Posts: 21798; Member since: May 28, 2014
Here's an article about it: http://www.huffingtonpost.com/
posted on Oct 14, 2016, 6:31 AM 4
Posts: 1318; Member since: Aug 31, 2016
How about we all act like the rational, critical thinking people we're supposed to be. It's time to agree that both Apple and Samsung have brought to market devices with design/manufacturing flaws that they did not want to recognize.
posted on Oct 14, 2016, 9:19 AM 7
Truthwins, really? It's just a businesss tactic. What else is he gonna do? Apple has done the same with early Apple maps: they apologized and even referred to their competitors. Why do you place Samsung as some nice uncle that you never had. It's a business - they're doing whatever they can to keep selling their products.
posted on Oct 14, 2016, 11:43 AM 3
Posts: 43; Member since: May 08, 2012
I am also waiting for the reason befor I give up my note 7.
posted on Oct 14, 2016, 2:45 AM 4
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