Samsung Galaxy Note 7 usage briefly on the rise despite recall order

Samsung Galaxy Note 7 usage briefly on the rise despite recall order
Samsung has extremely loyal fans if we are to believe the latest data that suggests the use of Galaxy Note 7 smartphones has actually increased after the South Korean company confirmed the fault in the cell battery.

A new chart published by Apteligent reveals that soon after Samsung Galaxy Note 7 was released on August 19 to strong sales and overwhelmingly positive reviews, the adoption started dropped as many reports started to emerge from consumers that the phone's battery is actually a time bomb.

The moment Samsung formerly recalled the Galaxy Note 7 (September 2), the impact on the phone's usages was even more obvious, as adoption slowly but surely dropped.

The usage drop makes perfect sense since all carriers and retailers have stopped selling the smartphone, while many customers have already decided to take advantage of the exchange program and switch to a different device.

However, one week after Samsung issued the recall order, the Galaxy Note 7 adoption started to increase and even briefly surpassed the original percentage from before the announcement.

Samsung Galaxy Note 7 usage briefly on the rise despite recall order


There's another drop in usage, which might be related with Samsung's official statement released last week that urges customers to power off their Galaxy Note 7 and take advantage of the exchange program or wait for a replacement to arrive.

Currently, the usage of the phone is one the rise once again, but that probably won't last for more than a week when the first Galaxy Note 7 replacement units should arrive in many countries.

Story timeline

FEATURED VIDEO

36 Comments

1. bubbadoes

Posts: 1225; Member since: May 03, 2012

probably techie and tedkord who own 6 of them together still in denial

2. Arch_Fiend

Posts: 3938; Member since: Oct 03, 2015

Yeah, it's all those people with 3 or more N7 who are still using them because they are die hard fans and in complete denial that anything bad can come from using an N7.

7. maherk

Posts: 6675; Member since: Feb 10, 2012

I am still using mine, but because Samsung refused to replace mine. Their "2.5 million units" recall is bogus. Majority of people in 3rd world countries buy their gadgets from local stores, and Samsung in this case are only giving a replacement to those who ordered it from their only showroom in Lebanon. I call this a scam

11. Arch_Fiend

Posts: 3938; Member since: Oct 03, 2015

Refusing to replace it is bulls**t, Sammy needs to get their s**t together. They could have at least done something for you smh, stay safe man, hopefully it doesn't catch fire on you.

12. maherk

Posts: 6675; Member since: Feb 10, 2012

What pissed me off was the fact that they (Samsung Lebanon) even issued a statement saying that ANYONE who own a Note 7 is eligible for an exchange, but once I contacted them, they refused to do so. Their statement is nothing but a marketing stunt to save their image.

14. kiko007

Posts: 7459; Member since: Feb 17, 2016

That's really messed up.

25. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Why can't you return it to that local store and get a replacement? Did the local store refuse your return?

26. maherk

Posts: 6675; Member since: Feb 10, 2012

When Samsung are refusing to replace them, local stores wouldn't do it knowing that Samsung wouldn't replace it for them either.

30. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

That's seriously frustrating BS, you mean there's no return policy? I wouldn't buy ANY product from a local store without finding out the return policy. Shouldn't matter what the supplier says, I bought from the retailer, and they better have a return policy.

32. maherk

Posts: 6675; Member since: Feb 10, 2012

You have to depend on main suppliers in 3rd world countries such as Lebanon, and in this case they are Samsung Lebanon. If they are refusing to replace your unit, local stores aren't going to take the loss while Samsung are not.

31. JMartin22

Posts: 2324; Member since: Apr 30, 2013

Why though, what's their reasoning and rationale?

33. maherk

Posts: 6675; Member since: Feb 10, 2012

You either buy it directly from their showroom or you're screwed

17. bobby84

Posts: 595; Member since: May 13, 2016

I know phoneareana keeps looping the recall like it news and make it sound worst than it is. People talk like just because you have a note 7 it is a guarantee it will catch fire. Note true, statically I'm more likely to be struck by lightning or die in a car wreck than my note 7 to catch fire. I will replace mines when they have new ones. Until then I'm keeping it.

24. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Or perhaps people are using their versions containing the Chinese batteries more confidently...

34. Junito

Posts: 143; Member since: Feb 12, 2012

Or perhaps, people are using them on purpose, hoping to have an accident, so they can sue for damages. People are always plotting, and are desperate.

19. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

Based on techie's language accent he cab barely afford one. He talks like a little kid.

20. Mxyzptlk unregistered

Lol. Expect a usual techie essay and tedkord to spout "best large phone on the market" even though the recall says otherwise.

27. Doakie

Posts: 2465; Member since: May 06, 2009

Did they announce a recall because the specs were bad? I didn't hear about that. I thought this was regarding faulty batteries....

3. SonyFindOneDroidple

Posts: 865; Member since: May 11, 2013

I'm still using the phone. Switching it off before charging coz I dont have any phone to use if I surrender it now. I really love this phone esp its looks!!! The iphone 7 bezels make the phone look cheap.

4. Zylam

Posts: 1781; Member since: Oct 20, 2010

So Apple sheep are dumb and brainless, but Samsung people are smart and sophisticated? A product that has been warned against, recalled from the manufacturer, banned from flights, burned down houses and cars and is a hazard to the user and the people around them.. The Samsung flock keep using and are infact using more of them? Yup Android/Samsung people really are smart, all the times I've been told here that Apple sheep are mindless robots by the Samsung flock.. Well now the truth has been revealed of what they really are. Apple removes the headphone jack and Apple people are deemed below humanity for buying into the "future". Samsung releases a phone that explodes and Samsung people keep using it, they are of a higher "IQ" I don't even care about Apple, I'm just an Android fan and the worst thing that's happened to Android is Samsung and it's fans. What a joke.

6. leftheodo

Posts: 108; Member since: Oct 21, 2011

The worst thing that happened to samrtphone industry is sheeps, no matter what company they worship. Companies like Apple and Samsung must know that if they don't deliver they will not sell. Every new Galaxy and especially every new iPhone will sell like crazy no matter what they have to offer. The iPhone 7 is the same as the iPhone 6 just a bit faster. Even screen resolution is the same. This is unacceptable and it holds back the whole industry. No innovation at all. Also Note 7 is exploding. A $1000 phone has no excuses for poor quality control. iOS 10 is causing some iPhones to freeze and require a hard reset. This is not right but as always most people are blind sheep and I'm bot talking only about technology

9. Nathillien unregistered

Another butthurt iSheep RIUH?

10. whatev

Posts: 2111; Member since: Oct 28, 2015

Actually there are studies that state iPhone users are smarter, whatever comment from an android user saying that community is smarter than iOS users is just part of their denial syndrome: https://www.cnet.com/news/iphone-owners-smarter-than-android-fans-says-online-test/ http://money.cnn.com/2015/01/22/technology/mobile/iphone-smart-study/

15. Ordinary

Posts: 2454; Member since: Apr 23, 2015

There is also a study that says iOS users are more prone to lying: http://www.dailymail.co.uk/news/article-3768079/What-phone-says-personality-People-buy-Android-humble-honest-iPhone-users.html Semmes like someone else is in denial.

28. Doakie

Posts: 2465; Member since: May 06, 2009

I agree, I know plenty of very intelligent people who use iPhones. However, they're very smart in their field of profession, or education. 99% of the iPhone owners I know are computer illiterate. They couldn't explain what a file system was if their children's lives depended on it. They bought the iPhone because they were told to buy the iPhone by their hip friends, or they were convinced to buy it by the marketing. So we're supposed to trust that iPhones are the best phones because people who know nothing of technology say it's the best? K, thanks.... I'll keep on buying what works for ME.

29. Doakie

Posts: 2465; Member since: May 06, 2009

I'd assume that most of the "intelligent people" in the world also use an Automatic Transmission. They use it because it's easier, however it's less fuel efficient, as well as being slower and less fun to drive. Yet apparently Automatic Transmissions are better than Manuals because smart people use them..... Great logic.

35. whatev

Posts: 2111; Member since: Oct 28, 2015

I think is smarter to use a phone that's reliable and just works, and it does what it is supposed to do than a phone with a system that is always a work in progress and feels unpolished and incomplete, but of course there are many perceptions about intelligence

18. bobby84

Posts: 595; Member since: May 13, 2016

If note 7 owners don't want to return their phones then why do you care? Why do so many non Note 7 users care what Note 7 users do? As if they are concerned with people on the internet safety. Note 7 owners know about the recall as well as the dangers, if they want to keep using it that their business. You really think your comment on phonearena is going to make them return it?

5. Freeza

Posts: 95; Member since: Apr 03, 2016

Note 7 is a great devices barring the battery issue. Note 7 has a category on it's own. iPhone 7+ is good as well but it's just a blown up iPhone 7 and offers the same features (except the camera).

8. HugoBarraCyanogenmod

Posts: 1408; Member since: Jul 06, 2014

Despite recall Sammybot willing to risk their life and surfing the web 24 hours and keep charging to prove they're still in heaven

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.