Razer Phone Android 8.1 Oreo update rollout on hold due to issues

Razer Phone Android 8.1 Oreo update rollout on hold due to issues
Razer announced a while ago that it will not offer an Android 8.1 Oreo update to those who bought the Razer Phone, which comes with Nougat on board. However, the company promised the smartphone will be updated directly to Android 8.1 Oreo at some point.

True to its promise, Razer started the Android 8.1 Oreo rollout two weeks ago, but the update has yet to reach some markets. Unfortunately, things don't look so good for Razer Phone owners in the UK, as one carrier announced the update has been delayed.

According to UK carrier Three, Razer confirmed that Android 8.1 Oreo for Razer Phone has been delayed due to some issues. Three says that it's working closely with Razer “to get a reliable 8.1 software update soon and hopefully a release can be pushed out in the near future.”

It's unclear whether the Android 8.1 Oreo update has been delayed in other countries as well, but we know for sure it's already available in the United States.

Razer Phone owners who have already updated to Android 8.1 Oreo complain of issues with the SIM card. Apparently, the issue is widespread as consumers all over the world claim they have cellular data problems regardless of the carrier they use.

There's no official statement from Razer yet, but since Three confirmed the company has already acknowledged the issue, we're expecting a fix to be released for all Razer Phone users who already updated to Android 8.1 Oreo.

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  • Storage 64 GB + microSDXC
  • Battery 4000 mAh

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3 Comments

1. gdawilson

Posts: 299; Member since: Jul 21, 2014

"Razer announced a while ago that it will not offer an Android 8.1 Oreo update to those who bought the Razer Phone, which comes with Nougat on board. However, the company promised the smartphone will be updated directly to Android 8.1 Oreo at some point." I'm so confused by this paragraph. They're releasing this update even though they said they won't be offering it?

2. sissy246

Posts: 7129; Member since: Mar 04, 2015

When it's not right why push it out.

3. Markc

Posts: 1; Member since: May 02, 2018

Having spent hours on the phone with 3 network over the last few days I can confirm there are issues with the use of this phone in the UK. I'm struggling with my data connection and also unexpected reboots. After exhausting all options with regards to clearing cache's, reloading apps and forcing stop of apps to see if it helps, guided by 3 support, 3 mobile tech authorized the exchange of my device, only for it to be the same. I was also told by 3 that I should contact Razer support direct to ascertain the readiness of current software. Razer support initially told me an update HAS been issued and that if it's not working to send them all the phone details for them to investigate further, I did this, wasting yet more time before finding this article yesterday and when pressed with this information Razer finally today responded with "you're going to have to wait a bit longer". When presented to three, they either were totally unaware of the situation or worse do not care. With no security fix being issued for this device since 5 January 18, I feel this device shouldn't be continued to be offered on the 3 network in the uk. Having been given the run around by both parties I no longer trust either and I feel sorry for others who may find themselves in this situation.

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