OnePlus promises to fix the jelly effect on the OnePlus 5, but can it really?

As more customers complain their OnePlus 5 devices are affected by the “jelly scrolling” issue, the Chinese company is trying to address the problem. After claiming earlier this week the so-called jelly effect is in fact “natural,” OnePlus support is now saying that its engineers are working to address the problem.

Even if OnePlus seems quite optimistic about dealing with the issue (yes, it's an issue), its engineers might not be able to do anything about it. We reported earlier today that the main reason the jelly scrolling problem affects the OnePlus 5 could be the fact that the panel has been mounted upside down.

Moreover, the jelly effect issue was replicated by other users who inverted the display of their smartphones (other than the OnePlus 5) to 180 degrees orientation. In order to counter this behavior, OnePlus' engineers must find a way to make the smartphone believe the screen is normally mounted (not upside down).

Naturally, this is just a guess since we don't know yet what OnePlus had in mind when it decided to out the panel upside down in the first place. It remains to be seen whether these tweets are meant to tone down vocal OnePlus 5 users, or the company is really trying its best to correct this issue.

No images

source: OnePlus

Related phones

  • Display 5.5" 1080 x 1920 pixels
  • Camera 16 MP / 16 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2457 MHz
  • Storage 128 GB
  • Battery 3300 mAh



1. Jishnusur

Posts: 174; Member since: Oct 07, 2013

Once Again, if you are reading this Alan F please explain your team how things can be changed on android. I hope you remember how i helped you with 2013-2014 LG Devices.

2. trojan_horse

Posts: 5868; Member since: May 06, 2016

"Naturally, this is just a guess since we don't know yet what OnePlus had in mind when it decided to out the panel upside down in the first place." Perhaps, it was done by mistake? Because I see no reason for OnePlus to deliberately do such.

6. diggie32

Posts: 388; Member since: Apr 03, 2016

They rearranged the guts of the phone, probably to make room for the dual camera and make the phone thinner, so they flipped the display. Also they had something in the kernal that told the OS to flip the display image 180 degrees. It was intentional.

10. you_sukk_it

Posts: 219; Member since: Apr 11, 2017

how they downplay everything. at first the guy said "its not an issue" then a day later promises to fix the problem. bad image stabilization for the camera. no 2x zoom. no waterproofing. this is just a horrible phone.

3. johanbiff

Posts: 415; Member since: Mar 31, 2015

Am I the only one who likes this effect? Feels like a animation, almost like pressing down the screen and releasing it back up again

7. diggie32

Posts: 388; Member since: Apr 03, 2016

Hurts my eyes.

9. sgtdisturbed47

Posts: 969; Member since: Feb 02, 2012

Droid Turbo had this problem too, and it was terribly distracting.

16. ChazzMatt

Posts: 106; Member since: Sep 26, 2013

No it didn't. I own three Quarks, none have that issue. Quark is the code name for the Droid Turbo/Moto Turbo/Moto Maxx. Motorola did not install the display upside down on that phone. Now the 2015 Droid Turbo 2 (Kinzie) had green streak issues due to quality control problems. But nothing was wrong with the Quark displays. Maybe you got a lemon, as there are always phones that get returned. As I said, I own three.

14. ChazzMatt

Posts: 106; Member since: Sep 26, 2013

Yes, you are the only one who likes this effect.

4. Greenmule

Posts: 129; Member since: Apr 24, 2017

Sometime earlier, Phomearena reported that they had two OnePlus 5s, but only one device had the issue. Is that still the case or has the second device developed the issue?

8. diggie32

Posts: 388; Member since: Apr 03, 2016

It was probably two people, in different places. One couldn't see it and the other could. I doubt they were in an office or something together.

5. diggie32

Posts: 388; Member since: Apr 03, 2016

I can't defend Oneplus on this. They dropped the ball, and got caught jerry rigging the display to fit two cameras and make the phone thinner. I already got an RMA to send back. It bothered me too much, probably more so knowing that it wasn't engineered properly. Sad because the 3/3T were solid devices. Guess I'll wait a few months and try again, if they source a proper display, but I don't know where that leaves current owners, unless they do a recall. If they try to just fix it in the software and continue manufacturing the same, I'll wait till the 5T or whatever their next phone is.

11. drifter77

Posts: 402; Member since: Jun 12, 2015

Not to mention they cheated twice on benchmarks.

15. ChazzMatt

Posts: 106; Member since: Sep 26, 2013

Their fault entirely. NO ONE is begging for credit card thin phones. Everyone wants bigger batteries, and would accept slightly thicker phones. No need to turn display upside down for a thinner phone.


Posts: 439; Member since: Nov 21, 2016

The 3/3T will forever be the best bargain phone.

13. Anchor

Posts: 160; Member since: Jun 16, 2017

Lol, and here I was thinking no other phone would beat the S8 & + to bugs after release. Go strong OnePlus you're heading for self destruction. The upside down display still got me laughing... WTF

17. ChazzMatt

Posts: 106; Member since: Sep 26, 2013

Does the Oppp R11 -- which the OnePlus 5 is based on, and also has dual cameras -- have the display installed upside down? If NO, then OnePlus has no excuse they did it for the dual cameras...

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