OnePlus doesn't consider the "jelly effect" on the OnePlus 5 as an issue


OnePlus has responded to complaints about the weird "jelly effect" which can be observed on some units of its new flagship - the OnePlus 5

Over the last couple of days, a good number of people reported that the items across the entire screen can stretch while one is scrolling through it, which caused the company to look into the problem. After its investigation, the Chinese manufacturer issued the following statement: 


The whole conundrum reminds us of the "red tint" issue that plagued certain Galaxy S8/S8+ units after shortly after they were released. Events occurred in a similar manner back then - people complained, then Samsung investigated and found no issues. However, the Korean tech giant did release a patch which provided users with an additional tool to tune the display and the problem got resolved. 

However, we might not see a similar solution employed this time around, as OnePlus claims that this is “not a QA or manufacturing defect”, which basically means that one won't be able to ask for a replacement device or expect things to be fixed with an OTA update at a later point. 

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23 Comments

1. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

Obviously considering its sole purpose of running benchmarks doesn't get affected by this jello effect. Benchmark squad will start the crying now. Top apps downloaded/used by OP5 users : 1. Antutu 2. Geekbench 3. Wifi monitoring apps. ( s**t wifi reception) Bench Bench dash charge repeat - Anthem of OP5 users.

2. IT-Engineer

Posts: 543; Member since: Feb 26, 2015

Why are you so bitter with OP users. I own OP 3T, sure no phone is perfect, but for the price tag and components higher than any flagship out there, im happy with it.

4. miketer

Posts: 519; Member since: Apr 02, 2015

It's not about the users. It's about the attitude of the Oneplus Management, washing their hands off the issue. Sure no phone is perfect but that doesn't mean they don't give a damn about the users money by exhibiting faults as natural. In a way, this should be a lesson for all users who pre book phones blindly before launch. In the meanwhile, no one should buy this phone coz now we've seen the Management's attitude when there's a problem, and the rest of them who has already bought this phone should file a class 1 suit. 'Never' allow them to 'settle' with our money in their pockets, especially after such issues with their product. Let's be smart.

22. IT-Engineer

Posts: 543; Member since: Feb 26, 2015

I do agree with you about their approach, they should have taken more responsibility since the sale numbers are way more than they ever hoped for.

8. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

@IT-Engineer I also own a OP3T along with many other flagship phones. Honestly OP3T was/is only as good as its price.

9. HansP

Posts: 542; Member since: Oct 16, 2011

Apple spinster using the template lie from the Apple junior sales training. "I own all the devices I moan about. I've never even seen an iPhone, but they're obviously the greatest." Apple is going the way of Nokia and Motorola, mate. Failing and eventually becoming a rebranded nostalgia brand owned by a Chinese billionaire.

21. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

@Hansp , would you like to see all the devices I own? Ill post a link if you want.

13. Ironboned

Posts: 77; Member since: Jun 16, 2016

Sorry but you talk bulls**t. IT-engineer and I say you talk bulls**t. Oneplus is junk. Get a life and don't lie to people.

12. Ironboned

Posts: 77; Member since: Jun 16, 2016

I've owned a noneplus one too, I'm so freaking Unhappy and unsatisfied with Oe plus. Thier devices are really junk. I have had some problem with my device, I can tell you guys there is no guarantee or customer service for One plus devices. Oneplus is not better than any flagship or as good as any flagship or even close to them. As you see when people have any problem with their devices One plus just leaves them alone with their issues. I bought my one plus one for about 350€ and after issues started, One plus didn't accept any responsibility and I have had to throw my phone in trash cap. 350€ was gone because One plus didn't want to accept a RMA or any repair costanys. And yes almost all OP owners buy this phone only for benchmarks.

5. AbhiD

Posts: 801; Member since: Apr 06, 2012

Yea right. How Samsung called the amoled red tint HW issue of S8/S8+ as software and got away, G6 had camera lens crack for no reason when launched, XZp has Camera HW issue, Google pixels had tons of hardware issues, Note 7 was a bomb, BB Keyone has screen popping issue and we see all the hatred targeted at Oneplus. You are just a Oneplus hating moron that has got no logic and usually ends up getting upvotes by overwhelmingly present Samsung trolls on PA

7. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

@AbhiD . Just keep benching. Don't waste time typing comments. You're wasting the 8gb ram potential.

11. AbhiD

Posts: 801; Member since: Apr 06, 2012

I expected no better reply. Your mind is as peanut sized as the person on display pic.

17. Myphoneisonfire

Posts: 403; Member since: Sep 05, 2016

@AbhiD . Stop crying over your bad investment. Return the phone. You'll sleep well at night.

14. Ironboned

Posts: 77; Member since: Jun 16, 2016

Seriously man get a life. All of these companies and their phones realesd a fix for their issues or recalled them as Note 7. Don't forget non of them told the customers Go to f*ck own, there is no issue with our devices and your money is gone. Except Oneplus and Xiaomi. Btw BV pop up screen is not an issue it is a poor design, LG camera as Well. GET A LIFE BRO

19. Lanx1998

Posts: 59; Member since: Mar 06, 2017

Want to know the difference between these companies and OnePlus, atleast these companies accepted their fault and to say the least they released software updates or free device replacement and there is OnePlus who just kicked their customer's nuts by handling the situation similarly to Apple in Antennagate. Reply coming from OnePlus One user.

3. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Optical 'Image' stabilization?

6. you_sukk_it

Posts: 219; Member since: Apr 11, 2017

just released and a so many issues.this will not sell well.

10. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Poor launch. This phone is riddled with issues. I hope the devs in xda can fix the issues that one plus can't fix.

15. piyath

Posts: 2445; Member since: Mar 23, 2012

This is a pathetic reply from Oneplus. Their company has become hopeless recently. I used Oneplus One and I still can remember those good old days.

18. Nathan_ingx

Posts: 4769; Member since: Mar 07, 2012

Yeah, I can remember the decade old OnePlus 3 and the good old times.

16. izeKK

Posts: 9; Member since: Apr 08, 2016

Well if they don't consider this an issue, i will not consider buying that phone now

20. sachouba

Posts: 266; Member since: Jun 08, 2014

If you want to copy Apple, you mustn't acknowledge the issues of your smartphones! "You're using it wrong." It's not an issue, it's a feature...

23. iDroidPhony

Posts: 59; Member since: Sep 21, 2016

Well, if it is true that the root cause of this problem is the upside down installation of the screen, then it is a hardware problem. This will be certainly a disaster. Therefore, OnePlus has to deny the issue to avoid any return/replacement of the phone. Lame.

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