OnePlus doesn't consider the "jelly effect" on the OnePlus 5 as an issue
by Plamen Dimitrov / Jun 30, 2017, 2:45 AM
OnePlus has responded to complaints about the weird "jelly effect" which can be observed on some units of its new flagship - the OnePlus 5.
Over the last couple of days, a good number of people reported that the items across the entire screen can stretch while one is scrolling through it, which caused the company to look into the problem. After its investigation, the Chinese manufacturer issued the following statement:
The whole conundrum reminds us of the "red tint" issue that plagued certain Galaxy S8/S8+ units after shortly after they were released. Events occurred in a similar manner back then - people complained, then Samsung investigated and found no issues. However, the Korean tech giant did release a patch which provided users with an additional tool to tune the display and the problem got resolved.
However, we might not see a similar solution employed this time around, as OnePlus claims that this is “not a QA or manufacturing defect”, which basically means that one won't be able to ask for a replacement device or expect things to be fixed with an OTA update at a later point.
Posts: 403; Member since: Sep 05, 2016
Obviously considering its sole purpose of running benchmarks doesn't get affected by this jello effect. Benchmark squad will start the crying now. Top apps downloaded/used by OP5 users : 1. Antutu 2. Geekbench 3. Wifi monitoring apps. ( s**t wifi reception) Bench Bench dash charge repeat - Anthem of OP5 users.
posted on Jun 30, 2017, 2:51 AM 5
Posts: 515; Member since: Feb 26, 2015
Why are you so bitter with OP users. I own OP 3T, sure no phone is perfect, but for the price tag and components higher than any flagship out there, im happy with it.
posted on Jun 30, 2017, 3:08 AM 7
Posts: 496; Member since: Apr 02, 2015
It's not about the users. It's about the attitude of the Oneplus Management, washing their hands off the issue. Sure no phone is perfect but that doesn't mean they don't give a damn about the users money by exhibiting faults as natural. In a way, this should be a lesson for all users who pre book phones blindly before launch. In the meanwhile, no one should buy this phone coz now we've seen the Management's attitude when there's a problem, and the rest of them who has already bought this phone should file a class 1 suit. 'Never' allow them to 'settle' with our money in their pockets, especially after such issues with their product. Let's be smart.
posted on Jun 30, 2017, 3:52 AM 8
Posts: 542; Member since: Oct 16, 2011
Apple spinster using the template lie from the Apple junior sales training. "I own all the devices I moan about. I've never even seen an iPhone, but they're obviously the greatest." Apple is going the way of Nokia and Motorola, mate. Failing and eventually becoming a rebranded nostalgia brand owned by a Chinese billionaire.
posted on Jun 30, 2017, 4:45 AM 2
Posts: 77; Member since: Jun 16, 2016
I've owned a noneplus one too, I'm so freaking Unhappy and unsatisfied with Oe plus. Thier devices are really junk. I have had some problem with my device, I can tell you guys there is no guarantee or customer service for One plus devices. Oneplus is not better than any flagship or as good as any flagship or even close to them. As you see when people have any problem with their devices One plus just leaves them alone with their issues. I bought my one plus one for about 350€ and after issues started, One plus didn't accept any responsibility and I have had to throw my phone in trash cap. 350€ was gone because One plus didn't want to accept a RMA or any repair costanys. And yes almost all OP owners buy this phone only for benchmarks.
posted on Jun 30, 2017, 5:06 AM 0
Posts: 605; Member since: Apr 06, 2012
Yea right. How Samsung called the amoled red tint HW issue of S8/S8+ as software and got away, G6 had camera lens crack for no reason when launched, XZp has Camera HW issue, Google pixels had tons of hardware issues, Note 7 was a bomb, BB Keyone has screen popping issue and we see all the hatred targeted at Oneplus. You are just a Oneplus hating moron that has got no logic and usually ends up getting upvotes by overwhelmingly present Samsung trolls on PA
posted on Jun 30, 2017, 4:07 AM 1
Posts: 77; Member since: Jun 16, 2016
Seriously man get a life. All of these companies and their phones realesd a fix for their issues or recalled them as Note 7. Don't forget non of them told the customers Go to f*ck own, there is no issue with our devices and your money is gone. Except Oneplus and Xiaomi. Btw BV pop up screen is not an issue it is a poor design, LG camera as Well. GET A LIFE BRO
posted on Jun 30, 2017, 5:13 AM 1
Posts: 59; Member since: Mar 06, 2017
Want to know the difference between these companies and OnePlus, atleast these companies accepted their fault and to say the least they released software updates or free device replacement and there is OnePlus who just kicked their customer's nuts by handling the situation similarly to Apple in Antennagate. Reply coming from OnePlus One user.
posted on Jun 30, 2017, 10:30 AM 0
Posts: 2445; Member since: Mar 23, 2012
This is a pathetic reply from Oneplus. Their company has become hopeless recently. I used Oneplus One and I still can remember those good old days.
posted on Jun 30, 2017, 5:32 AM 4
Posts: 59; Member since: Sep 21, 2016
Well, if it is true that the root cause of this problem is the upside down installation of the screen, then it is a hardware problem. This will be certainly a disaster. Therefore, OnePlus has to deny the issue to avoid any return/replacement of the phone. Lame.
posted on Jun 30, 2017, 2:43 PM 0
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