More evidence points to OnePlus 5 having its display mounted upside down


The OnePlus 5 has been the talk of the town since it's been released on the market. The so-called “flagship killer” has a issue with the display that many users are experiencing.

The issue is known as “jelly scrolling,” and no one is certain what's causing the odd problem that some OnePlus 5 users have been reported in the last couple of days.

Although not all OnePlus 5 devices are affected by the issue, those who do are quite disappointed by the fact that the Chinese company didn't deliver a flawless product. On top of that, OnePlus recently issued a statement claiming the jelly scrolling effect is natural and not a problem caused by a hardware or software issue.

Initially, it was thought that the jelly scrolling issue is close related to the fact that OnePlus 5's panel has an inverted orientation. However, there was no evidence that the smartphone would indeed have its display pointed upside down; until today.



XDA reports that a few members of its forums uncovered information that proves OnePlus 5's display is indeed mounted upside down. Details in the kernel source code defines that the panel is oriented 180 degrees, so the display controller is instructed to compensate by that value.

Another reputable XDA forum member discovered evidence that OnePlus 5's display matrix is inverted when compared to that of the OnePlus 3T. The information comes from the source code he found while digging in the OnePlus 5's software.

Lastly, there is hardware evidence obtained through teardowns, which show OnePlus 5's panel has been mounted upside down. Obviously, this isn't a manufacturing mistake, but it's a deliberate decision made by OnePlus, as the company was forced to accommodate a dual-camera setup and few other components that neither of its previous smartphones had.



Since this was in fact OnePlus' decision, then the company was right to state that the jelly scrolling effect is natural because that wouldn't happen if the panel wouldn't have been mounted upside down.

Even though we can't say for sure that the jelly scrolling issue is caused by the inverted orientation of OnePlus 5's display, it's worth pointing out that many smartphone users have been able to replicate the problem when they inverted the orientation of the panel on their own devices (other than the OnePlus 5).

Sadly, because OnePlus announced that the jelly scrolling issue is something “natural” and not a bug, customers who bought the OnePlus 5 can't return it or ask for a replacement; at least for now.

No images


source: XDA, MyFixGuide

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22 Comments

1. Cat97

Posts: 1804; Member since: Mar 02, 2017

How can they associate the word "natural" with this bug ? Talk about manipulation. I mean, natural as in "healthy" or as in "natural Chinese crap quality" ?

3. cosmin.v

Posts: 48; Member since: Aug 22, 2016

Basically, they say that it's quite normal for an inverted panel to sometime look jelly when scrolling, and that's true. Obviously, that's an issue, but one that was to be expected.

7. Cat97

Posts: 1804; Member since: Mar 02, 2017

Well, that was the point. They didn't say "it's normal", they said "it's natural" to make it sound more mellow and basically to manipulate the poor souls into thinking that such a serious hardware issue is actually something you can live on and gives the phone personality, instead of making you return the phone immediately. If you look on YouTube, they paid people or employees to post comments like "I actually think it looks quite nice". Snakes...probably some of the worst Chinese businessmen that I have encountered.

4. ryanusc75

Posts: 22; Member since: Jun 09, 2017

Oh man am I glad I paid $50 more for the HTC U11. Between this and the electronic video stabilization issues what a mess.

14. splus

Posts: 148; Member since: Nov 26, 2011

And you got a waterproof phone...

17. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

To be honest, I have a 3T but if the cost between the 5 and a U11 is only $50, I'd say go with the U11 10 out of 10 times.

5. Luuthian

Posts: 332; Member since: Sep 09, 2011

A visual distraction but not the end of the world IMO. You’re still getting a slick phone for the price

6. Finalflash

Posts: 4063; Member since: Jul 23, 2013

No thanks, the fact that this is their most expensive phone yet, with this many issues? That can't be an excuse while you can get the S8 and many others with 200 off discounts and what not.

8. Cat97

Posts: 1804; Member since: Mar 02, 2017

Why buy a broken phone ? I think the LG G6 is actually cheaper and much more solid in all aspects. Lower end chipset but overally a much better phone with no "natural" hardware flaws.

9. jove39

Posts: 2143; Member since: Oct 18, 2011

Next time think twice before buying OnePlus device.

10. Bondurant

Posts: 780; Member since: Jun 04, 2014

Jelly Gate

11. Scott93274

Posts: 6030; Member since: Aug 06, 2013

Their response is very unfortunate. This is a legitimate issue and they are simply turning a blind eye to it. Everyone who thought of the One Plus as an option needs to look somewhere else for their next device as they clearly put their profits before their customers.

16. TeriusRose

Posts: 108; Member since: May 12, 2017

I don't think they're turning a blind eye to it, they're saying that it was intentional. At least that's my understanding of that statement.

18. redmd

Posts: 1917; Member since: Oct 26, 2011

With that in mind, I don't like their "intentions"

20. Scott93274

Posts: 6030; Member since: Aug 06, 2013

Well, I'm inclined to disagree with them, having it intentionally do what it's doing would imply that they had actual code that was programmed to cause this effect, but as others have commented, the same distortion can be replicated on other devices by inverting the display so it is clearly a cause of hardware layout, something that is present on all other devices (IF they were to install the screen upside down).

12. NarutoKage14

Posts: 1313; Member since: Aug 31, 2016

I just flipped my Pixel XL upside down and the jelly scrolling is noticeable, barely but noticeable.

13. syam7863

Posts: 73; Member since: Sep 15, 2016

Tried it with Redmi Note 3. Yup, if I use chrome and do an image search, I will have the jelly effect when scrolling if I rotated my phone upside down. I was skeptic, but yeah. It can happen.

15. M.O.A.B

Posts: 317; Member since: Feb 13, 2015

Buy a oneplus 5 they said .. it's cheaper than other flagships they said

19. redmd

Posts: 1917; Member since: Oct 26, 2011

You've got a cheap phone instead.

21. ChazzMatt

Posts: 104; Member since: Sep 26, 2013

Does the Oppp R11 -- which the OnePlus 5 is based on, and also has dual cameras -- have the display installed upside down? If NO, then OnePlus has no excuse they did it for the dual cameras...

23. tokuzumi

Posts: 1844; Member since: Aug 27, 2009

With the R11 only being sold in China, they probably don't even notice the issue, since most of the phones are cheap iPhone/Galaxy knockoffs.

22. tokuzumi

Posts: 1844; Member since: Aug 27, 2009

The OP5 reminds me of the death of the Nexus line. Looks like the 3/3T were the pinnacle of the OnePlus "flagship killer" lineup. Now that the price gap isn't that great any longer between the other flagships, the OnePlus 5 just isn't the deal it used to be.

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