HTC halts U11 Android 9.0 Pie update rollout following reports of bricked phones

HTC halts U11 Android 9.0 Pie update rollout following reports of bricked phones
HTC released the Android 9.0 Pie update for the HTC U11 about a week ago but decided to halt the rollout after just two days. Apparently, many HTC U11 users who upgraded to Android 9.0 Pie have had their smartphones bricked.

Specifically, after updating to Android 9.0 Pie, HTC U11 users couldn't get past the PIN code or pattern to unlock their phone. Although HTC pulled the update soon afterward, many U11 users have had their devices soft-bricked. In a thread on HTC's official forum spotted by XDA Developers, the company promised to send its engineers to repair these units at designated locations.

According to HTC, the free service is only offered to those U11 users who can't get past the PIN code or pattern to unlock their phones. Another interesting recommendation made by HTC is that U11 owners who already updated to Android 9.0 Pie and don't receive any errors after they insert their PIN code, should not install the WeChat app for the moment.

For the time being, HTC hasn't yet offered any ETA on the re-release of the update, so your guess is as good as ours. If you own the HTC U11, we'd recommend waiting a few more days after the Android 9.0 Pie rollout is resumed.

Related phones

U11
  • Display 5.5" 1440 x 2560 pixels
  • Camera 12 MP / 16 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 64 GB + microSDXC
  • Battery 3000 mAh(24.5h 3G talk time)

FEATURED VIDEO

8 Comments

1. shield

Posts: 842; Member since: Sep 12, 2015

R.I.P HTC, Slow update and bad update

7. jojon

Posts: 433; Member since: Feb 11, 2014

,,,the HTC U11 is an excellent phone for me, if you want to lament about slow and bad updates, look to Nokia

8. japkoslav

Posts: 1509; Member since: Feb 19, 2017

So there is something even worse ... good for you.

2. lyndon420

Posts: 6790; Member since: Jul 11, 2012

Just because there is an update available it doesn't mean you should jump on it immediately. Even iOS users get this problem from time to time.

3. gdawilson

Posts: 299; Member since: Jul 21, 2014

I wait up to a week before downloading new OS updates. I had 3 Nexus 5x's and upgrading from Android 7.0 to 8.1 bricked one of those devices, and the performance was terrible on the second - the third was water damaged, my fault

4. Blazers

Posts: 745; Member since: Dec 05, 2011

It shouldn't be released then. Early adopters shouldn't be beta testers, unless it is specifically a beta release.

5. oldskool50

Posts: 1570; Member since: Mar 29, 2019

IOS users get it every time

6. oldskool50

Posts: 1570; Member since: Mar 29, 2019

If no one upgrades, then what? Someone has to download it first. What you said doesn't even make logical.sense at all.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.