Google looking into reports of slower Pixel 2 XL fingerprint scanner after Android 8.1 update

Some Google Pixel 2 XL users are not happy about what happened to their handset following the update to Android 8.1 earlier this month. According to the Google support forum, several Pixel 2 XL owners found that the fingerprint scanner on the back of the phone is taking longer to unlock their device. For example, one user of the device said that it took "a good second" for the screen to turn on after activating the fingerprint sensor.

Apparently, there is a workaround for the sluggish biometric reader. Turning on the always on feature will allow the fingerprint scanner on the Pixel 2 XL to recover its previous speed. The problem with this option is that you might find your battery draining a little faster.

The good news is that Google is working in a fix. The company is aware of the issue and plan on collecting bug reports to see exactly what it needs to send in the way of a patch, in order to fix the issue.

source: GoogleSupport via AndroidCentral

Related phones

Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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9 Comments

1. Jrod99

Posts: 713; Member since: Jan 15, 2016

Make the Pixel 3 great. This one seems to be more problematic then first generation.

2. medtxa

Posts: 1655; Member since: Jun 02, 2014

Wow that's Google's fast updates. For weekly bugs!

5. submar

Posts: 713; Member since: Sep 19, 2014

Apparently, Google is copying Apple.

3. gamehead unregistered

Samsung it is

4. MobileNico

Posts: 94; Member since: Aug 26, 2012

The way these articles make it seem, you'd think everyone that has the Pixel 2/2XL is having massive issues. Samsung isn't without their own issues, they just don't receive a full article for every single one. If you're considering the phone, just buy it. Don't let phonearena or any other source of technology punditry make the decision for you. Plus, what other phone has a two year warranty right now? If something does happen, you're covered. And for the record, I haven't seen a single one of the reported issues on my P2XL or the P2s of my gf or friends.

6. sissy246

Posts: 7065; Member since: Mar 04, 2015

"Samsung isn't without their own issues, they just don't receive a full article for every single one" What rock have you been under. They live to trash Samsung on this site.

7. PhoenixFirebird

Posts: 121; Member since: Oct 10, 2016

Will a second kill these people

8. BryanC_85

Posts: 2; Member since: Dec 18, 2017

Not too worried about a few extra ms for the device to unlock. What about this terrible bug introduced with 8.1?? I wish it would get some coverage. I can't post links yet, just add the http... issuetracker.google.com/issues/70344455

9. Trex95

Posts: 2380; Member since: Mar 03, 2013

Used the pixel 2 xl for a week white Banda as photo really an excellent phone when it comes to overall performance, camera including gaming performance. But call quilaty and screen brghtiness not as good as other flagship not even mid range phones and yes 8.1 slower fingerprint scanner.

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