Canadian carrier Fido in the doghouse after charging customers for something they didn't use
Fido, the Canadian carrier owned by Rogers, has pulled a boner which has put the mobile operator in the doghouse (Come on, with a name like Fido how could we refrain from writing that line?) A small number of Apple iPhone users were charged for data roaming even though the 'Data Roaming' switch was turned off on their handset.
As a result of this faux pas, some Fido customers received the "$7.99/50MB" charge on their bill for data roaming, with some getting charged for several days even when as little as 20KB of data had been used. And considering that Apple says that disabling data roaming prevents data from being used on an iPhone in a foreign land (unless Wi-Fi is in use, of course), the fault lies with Fido.
Fido is already doing the right thing as it has started "proactively crediting customers who were wrongly charged for U.S. roaming when data roaming was turned off while they were in the U.S." If you are a Fido customer and recently took your iPhone south of the border, you should check your bill to make sure that you weren't charged for data roaming when no roaming data was used. And even though the carrier is being proactive, it wouldn't hurt to let them know if you find unwarranted charges on your bill.
source: iPhoneinCanada via MobileSyrup
Fido is already doing the right thing as it has started "proactively crediting customers who were wrongly charged for U.S. roaming when data roaming was turned off while they were in the U.S." If you are a Fido customer and recently took your iPhone south of the border, you should check your bill to make sure that you weren't charged for data roaming when no roaming data was used. And even though the carrier is being proactive, it wouldn't hurt to let them know if you find unwarranted charges on your bill.
"So pissed. Was just on the phone for 75 mins. The supervisor told me he received a lot of complaints recently with the same issue. He gave me $48 credit on the spot but he told me that’s the max he can do on his part. He sent an email to a different department to fully credit my account, but that department said all charges were legitimate. 1kbs and 2kbs of data :("-Fido user
"We are aware of this issue and are proactively crediting customers who were wrongly charged for U.S. roaming when data roaming was turned off while they were in the U.S. We encourage customers to get in touch with us if they have not already been credited the full amount."-Fido statement
"We are aware of this issue and are proactively crediting customers who were wrongly charged for U.S. roaming when data roaming was turned off while they were in the U.S. We encourage customers to get in touch with us if they have not already been credited the full amount."-Fido statement
source: iPhoneinCanada via MobileSyrup
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